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“Average” 3 of 5 stars
Review of Gran Hotel Costa Rica

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Gran Hotel Costa Rica
3.0 of 5 Hotel   |   Central and Second Ave. Between 1 & 3, San Jose 527-1000, Costa Rica   |  
Hotel amenities
Ranked #42 of 86 Hotels in San Jose
Janesville, Wisconsin, United States
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
“Average”
3 of 5 stars Reviewed July 17, 2013

When traveling to other countries, we have to remember that US standards are very different. In my travels, I stayed at five different hotels in various parts of Costa Rica, so my reviews is more of a comparison of those hotels. Gran Hotel Costa Rica was the most modern hotel and the best location for being able to walk to see San Jose. I stayed at this hotel twice - my first and last nights. During my first stay, My shower was literally a trickle. The room was small (which is not a factor for me) and the bed was a brick. There was no air conditioning, but the ceiling fan was enough to keep me comfortable. There is wi-fi throughout the hotel, but it would not work during my second stay. The food was good. I had a much better room and shower on my second night, but the bed was still extremely firm. For being in San Jose, I would have expected more from this hotel. 

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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandor T, General Manager at Gran Hotel Costa Rica, responded to this review, August 29, 2013
Thank your for your much appreciated comments. We will check the issues you addressed to us and work on improvements. We hope to have you back soon.
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697 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
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English first
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 15, 2013 via mobile

I recently stayed here with a tour group I was traveling with. The hotel is in a great location right across from the theatre. It is in center city San Jose. On the 5th floor there is a nice recreation room with two pool tables. There is also a gym, buffett, and spa. In the first leval there is reception desk, a nice sitting area, and a restraint. The food was good and was filling. The rooms are comfortable. The bathrooms are very small but they have everting you need. The shower is small and a little uncomfortable. But in the end I would go back to this Hotel if I were staying in San Jose.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandor T, General Manager at Gran Hotel Costa Rica, responded to this review, August 29, 2013
Thank you for your much appreciated comments, we hope to have you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
denver
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 13, 2013

We recently stayed at the Gran Hotel for a night. The location couldn't be better... I booked the hotel online on their website; the hotel claimed free parking as one of the amenities however once we entered we were told to pay a $15 parking fee since the parking lot within the hotel was full (it can apparently hold 4 cars and they call it 'free parking') and we were charged $15 since they would be using a different parking garage... My point is, if you claim to be providing free parking, you shouldn't charge a fee regardless of there is space or not.

Coming to the rooms: they were old style, no A/C (most of the hotels in San Jose do not seem to have A/C since the weather is great) however with almost none ventilation, it was a bit difficult. The bathroom drainage system is way too slow - thanks to the hotel representatives, they moved us to a different room... The hotel deserves a 3 star mainly due to the location aspect and the fact that it has colonial architecture however be mindful that there are better options in the area.

  • Stayed July 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandor T, General Manager at Gran Hotel Costa Rica, responded to this review, August 29, 2013
Thank you for your much appreciated comments. Due to a web site change mistakenly the "free parking" text appeared instead of the Valet Parking text we have corrected this immediately and offer you an apology.
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Boston, Massachusetts
Top Contributor
67 reviews 67 reviews
26 hotel reviews
Reviews in 33 cities Reviews in 33 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed July 1, 2013

The only thing that kept this from being a great experience was the street noise. The hotel is immaculate, the staff very accommodating, and the breakfast was a plus. The prices are certainly reasonable as well, and rooms are spacious.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandor T, General Manager at Gran Hotel Costa Rica, responded to this review, August 29, 2013
Thank you for your much appreciated comments, hope to have you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Top Contributor
169 reviews 169 reviews
48 hotel reviews
Reviews in 62 cities Reviews in 62 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed June 26, 2013

When I lived in Costa Rica 30 years ago, it was still a bit of a backwater. Distinct from the rest of Central America (for: a long-established democracy without an army) with the traditional values of rather conservative coffee growers. If you want to taste the spirit of those times, go to grand hotel Costa Rica. Its location next to the iconic National Theater will get you in the mood, and you will be charmed by the friendly service and the delicious typical food. What are the downsides. .. .? Well the rooms are smallish, a bit stuffy and the bathrooms very basic. When you have room on the outside tbere is more light but that comes with streetnoise, an inner room is darker and noise depends on who your neighbours are. Of course you can opt for one of the 5-star hotels in Escazu. But then you forego tbe chance to travel back in tkmes and experience what Costa Rica once was. A requsst go mansgemdnt oc GHCR: please re-instate the marim ba at the groundfloor verandah!

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandor T, General Manager at Gran Hotel Costa Rica, responded to this review, August 29, 2013
Thank you for your much appreciated comments, we will certainly contact the Marimba again to see if they are interested in entertaining our customers. We hope to have you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Top Contributor
59 reviews 59 reviews
11 hotel reviews
Reviews in 33 cities Reviews in 33 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 22, 2013 via mobile

We stayed here for one night while visiting Costa Rica with an EF tour. The hotel is very charming and like stepping back to a different time. Our room was very clean and the beds were comfortable. Be aware that the rooms are not air conditioned - you may open the windows (no screens) and use the ceiling fan. We were on the third floor and had to carry our luggage up the stairs as the elevators were out of service. Our breakfast was a buffet and it was wonderful; lots of delicious choices - scrambled eggs, pancakes, fresh juices, very good coffee, gallo pinto, breakfast meats, cereals, milk and fresh fruits. We enjoyed our one night stay here; I am glad that it was only one night,however, due to the warm room.

Stayed June 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandor T, General Manager at Gran Hotel Costa Rica, responded to this review, August 29, 2013
Thank you for your most appreciated comments. We hope to have you back soon in one of our superior rooms with A/C overlooking the National Theater and the city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Branson, Missouri, United States
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 8, 2013

Great atmosphere and history in this hotel. Beds are a bit firm for my taste but the linens and towels were fresh and soft. The standard room was ok, but the superior room was worth the extra cost with A/C and view of the Plaza de la Cultura. The breakfast buffet was good. The gallo pinto, fresh fruit and platanos maduras were awesome but the rest was very Americanized. Most of the staff were very friendly and helpful. The free Wifi was appreciated and we had a pretty fast connection. I would stay here again if it fit my schedule.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander M, Guest Relations Manager at Gran Hotel Costa Rica, responded to this review, June 18, 2013
Hello, We thank you for writing your review, with respect to our rooms, do you know that the hotel has the particularity that all rooms are different inside of their same categories, which vary greatly in size. On your next trip to Costa Rica we invite you cordially to stay again at our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gran Hotel Costa Rica

Address: Central and Second Ave. Between 1 & 3, San Jose 527-1000, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Casino Hotel in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3 star — Gran Hotel Costa Rica 3*
Number of rooms: 107
Official Description (provided by the hotel):
In the absence of a major first-class hotel in the country, the Constitutional Congress of the Republic of Costa Rica enacted the law number 34 on November 22, 1928, which was actually a contract subscribed on October 3, 1928, by and between the first owner of the hotel, Dr. Luis Paulino Jimenez Ortiz, and Cleto Gonzalez Viquez, President of the Republic. It granted a series of fiscal benefits to the contractor, in exchange for the construction of the hotel. There was also a provision according to which the Government was granted for twenty years the right to have at their disposal for free two apartments at the hotel for lodging foreign diplomatic representatives of extraordinary nature. Grand Hotel Costa Rica is today operated by the Elite Hotels and Resorts Costa Rica hotel chain. It is the only hotel in Costa Rica that was declared a historical and architectural monument by the government of Costa Rica. Located in the heart of the San Jose between national monuments, squares, museums and pedestrian streets, the Gran Hotel Costa Rica is just a few steps away from the cultural landmarks and entertainment venues. ... more   less 
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Also Known As:
Gran Hotel San Jose
Gran Hotel Costa Rica San Jose

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