Perhaps it was a bad day for this woman , but i received an incredibly nasty email reply when asking where we should park, as we would be checking in just in time to run to dinner and a show . The reply stated that there was NO parking. When I inquired if this could really be possible , and that we would have to find another hotel , this is what she sent me:
IF THE GUEST BRING THE CAR THE BELL BOY FOUND A PARKINGFOR YOU THEY CHARGE $15 A DAY AND IF YOU MAKE THE RESERVATION DIRECTLY I CAN CANCEL WITHOW PROBLEM BUT IF WAS THROUGHT TRAVEL AGENT YOU MUST CONTAC THEM
Although it was sent from the reservations manager email account, I find it hard to believe a first class hotel would permit this type of " Customer Service" . Will not stay again when we attend the National Theatre.
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- Also Known As:
- Gran Hotel San Jose
- Gran Hotel Costa Rica San Jose