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“The Gran is Grand” 4 of 5 stars
Review of Gran Hotel Costa Rica

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Gran Hotel Costa Rica
3.0 of 5 Hotel   |   Central and Second Ave. Between 1 & 3, San Jose 527-1000, Costa Rica   |  
Hotel amenities
Ranked #42 of 85 hotels in San Jose
Canada
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
“The Gran is Grand”
4 of 5 stars Reviewed March 5, 2013

Stayed at the Gran Hotel February 27th to March 6th. We found the hotel to be quite beautiful and had all the emenities one could expect from such a grand old hotel. It looks like it has undergone a very nice upgrade and we found it to be more than comfortable. The location is perfect being right in the centre of the city. The plaza draws crowds of people each day and there is always something to watch. Taxis and buses are abundant as well as restaurants and shops. When we next visit San Jose we will be sure to stay at the Gran - we truly will stay here.

Room Tip: rooms on the plaza tend to be quite a bit noisy with the plaza traffic.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander M, Guest Relations Manager at Gran Hotel Costa Rica, responded to this review, March 8, 2013
Hello Bill and Wendy,

Thank you for the lovely words, we were really happy to be able to serve you and have you as our guest for so long. Hopefully time pass by soon and we can enjoy your presence around our hotel again,

Warm Regards,
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mount Pleasant, Iowa
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed March 5, 2013

We have stayed in a lot of older hotels here in the US. This was a reasonable experience considering it is in the heart of downtown San Jose.
We found the staff helpful and friendly.
Their web page is a little out of date. They show an elegant bar that is no longer there and say the cafe is open 24 hours a day, which it isn't.
Breakfast buffet was very nice and again the staff was very friendly.
Really no serious complaints. We like to see what the cities are like so this was a good choice, within walking distance of most everything.
The city is not too inspiring and not super clean—but it's a city!

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander M, Public Relations Manager at Gran Hotel Costa Rica, responded to this review, March 6, 2013
Thank you very much, we will make sure to update our website with accurate information about the hotel.
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Troy, Missouri
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 3, 2013

If you want to be downtown within walking distance of the heart of San Jose and want to stay in a well maintained historic hotel this is the place for you. It's like taking a step back in time. Very well maintained. The restaurant food was excellent. We had a quaint room with a private garden patio. There was a water fountain in the private garden. Very relaxing. Modern amenities that blend well with the old historic hotel.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander M, Guest Relations Manager at Gran Hotel Costa Rica, responded to this review, March 6, 2013
We appreciate your review. Thank you and we hope to have the pleasure to receive you again sometime soon.
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Hayward, Wisconsin
Top Contributor
83 reviews 83 reviews
18 hotel reviews
Reviews in 32 cities Reviews in 32 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed February 27, 2013

We booked this hotel with "rewards" points. It sounded glorious, and it probably was in its day. We arrived around midnight -San Jose is almost completely empty after dark due to high crime - so it was eerie from the get go. The desk clerk seemed completely indifferent to our arrival - kind of a "bummer" when you're beginning a vacation. We needed different sleeping arrangements which the evening male staff was quick to handle - The wake up call I requested didn't happen - significant as I needed to catch an early morning flight. The excuse given was the room change; however, the desk clerk was aware of the room change the night before. The rooms reminded me of an historical version of The Shinning - long, dark, empty hallways, with handsome, though worn, furniture. Now the upside: wonderful, varied buffet breakfast on the balcony overlooking the courtyard. The reception area and first floor restaurant were quite nice with beautiful antique brass lamps, period decor. There is a sectional sofa blocked off with a picture of President Kennedy who appears to have stayed there. This hotel is right in the middle of town - shops and museums. There is upgrading going on (e.g., A/C units in rooms). I hope the restoration continues as hotels like the Grand are rare and too beautiful to allow to become dilapidated.

Room Tip: An historical gem, but there's much needed updating.
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandor T, General Manager at Gran Hotel Costa Rica, responded to this review, August 29, 2013
Thank you for your much appreciated comments. We are constantly upgrading our property and will take your comments seriously to keep them in mind. We hope to have you back soon to experience our newly upgraded rooms with A/C
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Mexico City, Mexico
Top Contributor
91 reviews 91 reviews
35 hotel reviews
Reviews in 31 cities Reviews in 31 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed February 25, 2013

If you go to Costa Rica, don't waste your time and money in San Jose. Go to many of. the breathtaking national parks and countless beaches Costa Rica has to offer, and if you must stay in San Jose, stay in the Escazu area., it's very nice and affordable. San Jose's downtown area is dirty and lacks colonial and modern architecture, as well as good restaurants This hotel had is charm in the 1940s, I'm sure, but now is just another hotel over rated hotel in need of renovation It's not a four star hotel. I should know, I spend half of my life in hotels due to my line of work. and on the weekends, you won't rest well. there is a lot of noise on the street and the rooms lack window noise isolation. The staff is friendly, the place is clean, and the breakfast, which is included is good, not great, but good enough.

Room Tip: choose a standard room for the $78 fee, and don't waste your money on the $138 deluxe or the mor...
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  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandor T, General Manager at Gran Hotel Costa Rica, responded to this review, August 29, 2013
Thank you for your most appreciated comments. Our hotel is undergoing a major renovation and upgrade starting next year and we hope to have you back one day to get to know our property from a different angle and show you some nice things to do in San Jose Center.
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New York City
Senior Contributor
47 reviews 47 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 25, 2013

Beautiful upkeep, classy hotel, good breakfast buffet, clean rooms, great water pressure, pretty outdoor restaurant, live music. Didn't go to the spa but it looks nice. Free wifi. Right in the middle of downtown San Jose. ATM located on the premises.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander M, Guest Relations Manager at Gran Hotel Costa Rica, responded to this review, March 1, 2013
Thank you very much! We hope to have you back with us soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapala, Mexico
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed February 25, 2013

We stayed in this hotel for 3 nights, 2 in December and 1 in January 2013. It probably is not up to western 4**** standards, but we liked it a lot anyway. You can not beat the location, right in the center, walking distance everywhere. Plus it has excellet views from the restaurant. The breakfast was OK, and so was the WiFi. And it was nice to be part of the history, JFK stayed there among other famous people. We booked it through Choice Hotels web-site, so the price was OK for what we were getting. I do recommend this hotel.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander M, Guest Relations Manager at Gran Hotel Costa Rica, responded to this review, March 6, 2013
Thank you very much! We certainly appreciate your kindness review. We hope can have you back anytime soon,

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Gran Hotel Costa Rica

Address: Central and Second Ave. Between 1 & 3, San Jose 527-1000, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #42 of 85 hotels in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3 star — Gran Hotel Costa Rica 3*
Reservation Options:
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Also Known As:
Gran Hotel San Jose
Gran Hotel Costa Rica San Jose

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