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“A fading beauty” 2 of 5 stars
Review of Gran Hotel Costa Rica

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Gran Hotel Costa Rica
3.0 of 5 Hotel   |   Central and Second Ave. Between 1 & 3, San Jose 527-1000, Costa Rica   |  
Hotel amenities
Ranked #41 of 85 hotels in San Jose
Hayward, Wisconsin
Top Contributor
83 reviews 83 reviews
18 hotel reviews
Reviews in 32 cities Reviews in 32 cities
36 helpful votes 36 helpful votes
“A fading beauty”
2 of 5 stars Reviewed February 27, 2013

We booked this hotel with "rewards" points. It sounded glorious, and it probably was in its day. We arrived around midnight -San Jose is almost completely empty after dark due to high crime - so it was eerie from the get go. The desk clerk seemed completely indifferent to our arrival - kind of a "bummer" when you're beginning a vacation. We needed different sleeping arrangements which the evening male staff was quick to handle - The wake up call I requested didn't happen - significant as I needed to catch an early morning flight. The excuse given was the room change; however, the desk clerk was aware of the room change the night before. The rooms reminded me of an historical version of The Shinning - long, dark, empty hallways, with handsome, though worn, furniture. Now the upside: wonderful, varied buffet breakfast on the balcony overlooking the courtyard. The reception area and first floor restaurant were quite nice with beautiful antique brass lamps, period decor. There is a sectional sofa blocked off with a picture of President Kennedy who appears to have stayed there. This hotel is right in the middle of town - shops and museums. There is upgrading going on (e.g., A/C units in rooms). I hope the restoration continues as hotels like the Grand are rare and too beautiful to allow to become dilapidated.

Room Tip: An historical gem, but there's much needed updating.
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandor T, General Manager at Gran Hotel Costa Rica, responded to this review, August 29, 2013
Thank you for your much appreciated comments. We are constantly upgrading our property and will take your comments seriously to keep them in mind. We hope to have you back soon to experience our newly upgraded rooms with A/C
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mexico City, Mexico
Top Contributor
91 reviews 91 reviews
35 hotel reviews
Reviews in 31 cities Reviews in 31 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed February 25, 2013

If you go to Costa Rica, don't waste your time and money in San Jose. Go to many of. the breathtaking national parks and countless beaches Costa Rica has to offer, and if you must stay in San Jose, stay in the Escazu area., it's very nice and affordable. San Jose's downtown area is dirty and lacks colonial and modern architecture, as well as good restaurants This hotel had is charm in the 1940s, I'm sure, but now is just another hotel over rated hotel in need of renovation It's not a four star hotel. I should know, I spend half of my life in hotels due to my line of work. and on the weekends, you won't rest well. there is a lot of noise on the street and the rooms lack window noise isolation. The staff is friendly, the place is clean, and the breakfast, which is included is good, not great, but good enough.

Room Tip: choose a standard room for the $78 fee, and don't waste your money on the $138 deluxe or the mor...
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  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandor T, General Manager at Gran Hotel Costa Rica, responded to this review, August 29, 2013
Thank you for your most appreciated comments. Our hotel is undergoing a major renovation and upgrade starting next year and we hope to have you back one day to get to know our property from a different angle and show you some nice things to do in San Jose Center.
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New York City
Top Contributor
62 reviews 62 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed February 25, 2013

Beautiful upkeep, classy hotel, good breakfast buffet, clean rooms, great water pressure, pretty outdoor restaurant, live music. Didn't go to the spa but it looks nice. Free wifi. Right in the middle of downtown San Jose. ATM located on the premises.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander M, Guest Relations Manager at Gran Hotel Costa Rica, responded to this review, March 1, 2013
Thank you very much! We hope to have you back with us soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapala, Mexico
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed February 25, 2013

We stayed in this hotel for 3 nights, 2 in December and 1 in January 2013. It probably is not up to western 4**** standards, but we liked it a lot anyway. You can not beat the location, right in the center, walking distance everywhere. Plus it has excellet views from the restaurant. The breakfast was OK, and so was the WiFi. And it was nice to be part of the history, JFK stayed there among other famous people. We booked it through Choice Hotels web-site, so the price was OK for what we were getting. I do recommend this hotel.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander M, Guest Relations Manager at Gran Hotel Costa Rica, responded to this review, March 6, 2013
Thank you very much! We certainly appreciate your kindness review. We hope can have you back anytime soon,

Regards
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Somerset, New Jersey
Top Contributor
96 reviews 96 reviews
15 hotel reviews
Reviews in 44 cities Reviews in 44 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed February 25, 2013

I was traveling with a group and we stayed here upon arrival in Costa Rica. It's right in the heart of the city, lots of "characters" hanging around, and we didn't feel real safe letting our 13 and 14 year old kids walk around the hotel, let alone the surrounding area at night. My room was old, dark and dingy, but the shower was hot. I was kept awake by pigeons cooing outside my window most of the night night. I think the staff tries their best though; for example, the towels were folded into decorative swans on the bed. We had a buffet dinner and breakfast at the hotel (in our own dining room), and the quality and quantity was very good. The servers were very friendly as well. It was "traditional" Costa Rica food, and gave our group a nice intro to the country. At night, the adults I was with went outside and sat on the main porch and had a few (non alcoholic) drinks. This was very nice and relaxing.
I wouldn't stay here again - although the people were friendly, the interior of the hotel needs a huge makeover!

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander M, Guest Relations Manager at Gran Hotel Costa Rica, responded to this review, March 6, 2013
We appreciate every comment. Thank you for taking the time on writing a review. Every word is being saved and we are working on making a our Hotel in the best choice in downtown San Jose.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medford, OR
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed February 15, 2013

I definitely have mixed reviews about this hotel. It was very charming and really cool to see all of the antiques and original character. There were lots of different rooms and areas for seating and eating but it all seems a little uncared for. Like they didn't have enough staff to keep it all clean. The rooms were very small, the carpets were a bit dirty and the bathrooms were a bit gross and smelled bad. The toilet was a commercial toilet and had hard-water stains on the porcelain. The bathtub was also stained. Lighting in the bathroom was poor - probably for the best.

The rest of the hotel was beautiful though and although I'd probably not stay again as it is, I would if it were remodeled a bit.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandor T, General Manager at Gran Hotel Costa Rica, responded to this review, August 29, 2013
Thank you for your comments we hope you visit us again one day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Matino, Italy
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 14, 2013 via mobile

Bad experience for a 4**** hotel
Slept 4 nights, room with no view, noisy on the second floor.
Wifi low always problem of connection.
Fitness with a running machine but out of order
Breakfast poor with low quality of product
For the final touch, we came back two nights later to spend our last night and by changing one of our reservations, the lady at the reception misunderstand us and canceled it... with a big smile, she was sorry but not giving us a solution. finally she send us in an other hotel of the group, with rooms without windows...
I recommend you to never go to Grand Hotel Costa Rica

  • Stayed February 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandor T, General Manager at Gran Hotel Costa Rica, responded to this review, August 29, 2013
Thank you for your most appreciated comments. We are actually undergoing an upgrade of our property and hope to have you back one day to experience our historic hotel from a different point of view.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gran Hotel Costa Rica

Address: Central and Second Ave. Between 1 & 3, San Jose 527-1000, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #41 of 85 hotels in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3 star — Gran Hotel Costa Rica 3*
Reservation Options:
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Also Known As:
Gran Hotel San Jose
Gran Hotel Costa Rica San Jose

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