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“Great staff in a great location!!” 5 of 5 stars
Review of Gran Hotel Costa Rica

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Gran Hotel Costa Rica
3.0 of 5 Hotel   |   Central and Second Ave. Between 1 & 3, San Jose 527-1000, Costa Rica   |  
Hotel amenities
Ranked #40 of 86 Hotels in San Jose
Calgary, Alberta, Canada
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Great staff in a great location!!”
5 of 5 stars Reviewed December 3, 2012

We stayed in this hotel for 5 nights and loved it. It was within walking distance of the gold museum, jade museum, market, church and numerous other attractions along with shopping, It was about $4 - $6 in a cab to the mall depending on traffic.
The lady at the tour desk went above and beyond to arrange tours for us and all the staff were great! We found it noisy on the first night which was Saturday night but after that the square was a lot quieter in the evenings for sleeping. The room was great and had windows facing out in two directions which was wonderful for watching people in the square.
If I am ever back in San Jose you can be sure I will stay at this hotel again.

Room Tip: If you have problems sleeping with noise pay a little more and get a room with a/c. The location of...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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626 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Kitcat22
Top Contributor
91 reviews 91 reviews
54 hotel reviews
Reviews in 61 cities Reviews in 61 cities
78 helpful votes 78 helpful votes
2 of 5 stars Reviewed November 8, 2012

I love classy old hotels, and this 1930 Historic-Architectural Landmark should have been one of them. Gran Hotel was THE place to stay in early San Jose. It is located amid national monuments, museums, squares, and pedestrian streets (read no night traffic noise).

I've posted pictures that show my main objections: The promised "Bedroom with one or two Queen size beds" had double beds with remarkably old, worn, hard mattresses.

The wall over the headboards is dirty, like years of dusting the headboards has led to buildup of grime. It shows up in the pic as an inch of brown/black filth, wipes off with damp washcloth.

The bathroom light switch is grimy, as is the door casing near it going into the bathroom.

Desk staff, esp Mr. Luis Martinez, was surly. First, they couldn't find my registration. I provided them the confirmation #, and they said to come back at 2pm. Told me I could NOT check in early. When I got to my room (they eventually did find one for me with early check in), my sink's hot water faucet spun freely, not turning on the water. I reported it to Mr. Martinez, and went out for 3 hours, came back and the faucet was still not fixed. As I walked out of the room to see him again, I came across two service staff, told them the problem, and within 5 minutes a maintenance technician was fixing my faucet. I give the service and maintenance staff 3 or 4 stars. Mr. Martinez gets zero stars.

I'd expect this lack of attention to detail from a 1 or 2 star old hotel in el centro, but surely not from a hotel that brags about being the nation's only Patrimonio Historico and charges 4 star rates. I should have read addie00063's review.

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Birmingham, United Kingdom
Top Contributor
67 reviews 67 reviews
47 hotel reviews
Reviews in 39 cities Reviews in 39 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed November 5, 2012 via mobile

The hotel is clean and has a lot of history. Our room was small but ok by Costa Rican standards. Had an AC unit and was comfortable.

Location is good for access to the main museums etc, but feels really unsafe in general. 3 different tour reps told us to be wary of our belongings when out in the day, and definately not to leave the hotel at night!!!

The major complaint I have is the set of traffic lights right outside which made a really loud chirping noise every time the lights are in red! Our room was on the front of the hotel and the windows wouldn't shut properly so all you could hear all night were these traffic lights which made it a terrible nights sleep!

The hotel is great for a couple of nights, but any longer than that and you'll need to make sure you get a room at the back if the hotel.

5th floor breakfast restaurant has amazing views over SJ.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Playa Conchal, Costa Rica
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 4, 2012

This hotel nex to the National theater is a nice hotel with a lots of history behind, the service at the cafe is excellent .
The location is excellent and the staff is friendly. The tour desk is helpfull.
Coming back !

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed October 24, 2012

- champagne (cava) served at restaurant was completely flat
- old, decaying rooms with bottom-end budget 1980s renovations.
- no a/c and no screens on windows
- stale smell in room
- 'courtyard view' was view into cavity filled with vents and other hotel infrastructure
- but the real problem was the service.. no instructions on use of archaic safe. was unable to reopen safe and was refused assistance by hotel staff who had a key to open it. I was told I had to wait until morning by the surly front desk staff. I pleaded with him twice explaining that my medication was locked inside and I had to take it before bed. He reluctantly explained the method for opening the safe but I had to ask a series of questions and all he would give me was mostly one word, robotic answers. In the end it didn't work and I was unable to sleep and was quite ill by morning. A new member of staff was behind the desk in the morning and he too was reluctant to help but after some time he agreed and it took two minutes of his time to make the trip to my room and unlock the safe. I cannot believe the callous disregard for the health and well being of guests.

We went to the Crowne Plaza Hotel Corobici (paid the same price) and it was a world of difference. Clean, comfortable and good service. The Gran Hotel runs on the fumes of it's past glory and location, a 1 star hotel with 0 star service. Never again!

Room Tip: any other hotel is better
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  • Stayed September 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 20, 2012

JFK and others may have stayed here but this hotel has seen much better days. Once the grandest hotel in Costa Rica, its time has certainly passed. Room was very basic and stuffy. Bath taps struggled to produce water either hot or cold, showers were pretty much drips. Breakfast wasn't great, but the dining room on the top floor had terrific views of the surrounding area.

Room Tip: Pay extra for a room with a view - the inner courtyard rooms are grim.
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Stayed September 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 29, 2012

JFK stayed here? So what happend to this place? The staff have no interest in addressing your concerns. They talk in circles and then smile at you, waiting for you to go away. Slot machines in the basement?!?! The restaurant is not linked to the hotel so no room charge etc. Weird, weird hotel. I suspect this hotel has serious backers but they need to focus less on what has been and more on what is. This hotel cannot compete with the established chains - despite it's amazing location and history. Which is a real shame.

  • Stayed September 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gran Hotel Costa Rica

Address: Central and Second Ave. Between 1 & 3, San Jose 527-1000, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #40 of 86 Hotels in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3 star — Gran Hotel Costa Rica 3*
Number of rooms: 105
Reservation Options:
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Also Known As:
Gran Hotel San Jose
Gran Hotel Costa Rica San Jose

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