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“Beautiful Location” 5 of 5 stars
Review of Gran Hotel Costa Rica

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Gran Hotel Costa Rica
3.0 of 5 Hotel   |   Central and Second Ave. Between 1 & 3, San Jose 527-1000, Costa Rica   |  
Hotel amenities
Ranked #41 of 85 hotels in San Jose
Playa Conchal, Costa Rica
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Beautiful Location”
5 of 5 stars Reviewed November 4, 2012

This hotel nex to the National theater is a nice hotel with a lots of history behind, the service at the cafe is excellent .
The location is excellent and the staff is friendly. The tour desk is helpfull.
Coming back !

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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582 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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Toronto
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed October 24, 2012

- champagne (cava) served at restaurant was completely flat
- old, decaying rooms with bottom-end budget 1980s renovations.
- no a/c and no screens on windows
- stale smell in room
- 'courtyard view' was view into cavity filled with vents and other hotel infrastructure
- but the real problem was the service.. no instructions on use of archaic safe. was unable to reopen safe and was refused assistance by hotel staff who had a key to open it. I was told I had to wait until morning by the surly front desk staff. I pleaded with him twice explaining that my medication was locked inside and I had to take it before bed. He reluctantly explained the method for opening the safe but I had to ask a series of questions and all he would give me was mostly one word, robotic answers. In the end it didn't work and I was unable to sleep and was quite ill by morning. A new member of staff was behind the desk in the morning and he too was reluctant to help but after some time he agreed and it took two minutes of his time to make the trip to my room and unlock the safe. I cannot believe the callous disregard for the health and well being of guests.

We went to the Crowne Plaza Hotel Corobici (paid the same price) and it was a world of difference. Clean, comfortable and good service. The Gran Hotel runs on the fumes of it's past glory and location, a 1 star hotel with 0 star service. Never again!

Room Tip: any other hotel is better
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  • Stayed September 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 20, 2012

JFK and others may have stayed here but this hotel has seen much better days. Once the grandest hotel in Costa Rica, its time has certainly passed. Room was very basic and stuffy. Bath taps struggled to produce water either hot or cold, showers were pretty much drips. Breakfast wasn't great, but the dining room on the top floor had terrific views of the surrounding area.

Room Tip: Pay extra for a room with a view - the inner courtyard rooms are grim.
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Stayed September 2012, traveled as a couple
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 29, 2012

JFK stayed here? So what happend to this place? The staff have no interest in addressing your concerns. They talk in circles and then smile at you, waiting for you to go away. Slot machines in the basement?!?! The restaurant is not linked to the hotel so no room charge etc. Weird, weird hotel. I suspect this hotel has serious backers but they need to focus less on what has been and more on what is. This hotel cannot compete with the established chains - despite it's amazing location and history. Which is a real shame.

  • Stayed September 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 25, 2012

Young couple, late 20's, recently engaged. We stayed at the Gran Hotel for 2 days 1 night.

Superior rooms was relaxing, well ventilated. No A/C but ceiling fan. Very clean. Excelleny service. Excellent location. Very nice view of central city.

I recommend it for familys, couples and singles of all ages.

4 Star

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Gingelom, Belgium
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 15, 2012

This is a nice hotel but our room was not great. There was no air-conditioning and we couldn't close the window properly. Also we didn't have any hot water.

This hotel is OK to stay in for 1 or 2 days but not more.

  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, Costa Rica
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 8, 2012

You don't really go out of your hotel in the middle of the night to have some beers in the centre of San José...actually also not during the day unless you have to so you might ask yourself what you are doing there...the hotel, staff and breakfast is all good but the surroundings not, it just doesn't feel safe. Don't go out to San José Pueblo this is just too dangerous, you will not find a taxi back to your hotel!

Room Tip: The higher up the better
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  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gran Hotel Costa Rica

Address: Central and Second Ave. Between 1 & 3, San Jose 527-1000, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #41 of 85 hotels in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3 star — Gran Hotel Costa Rica 3*
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Also Known As:
Gran Hotel San Jose
Gran Hotel Costa Rica San Jose

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