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“Good Location” 4 of 5 stars
Review of BEST WESTERN Irazu

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BEST WESTERN Irazu
3.5 of 5 Hotel   |   Km 3 Autopista General Canas, San Jose 1000, Costa Rica   |  
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Ranked #31 of 84 Hotels in San Jose
Broomfield, Colorado
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Good Location”
4 of 5 stars Reviewed September 2, 2014

This hotel was in a great location, close to the airport. We stayed here for 3 nights and would stay again. The Staff was friendly and Helpful. The rooms were clean. The courtyard is very nice, as the pool and Jacuzzi are well taken care of. I would recommend this hotel and I would stay here again. The Casino attached to this hotel is small, but it makes a nice place to go.

Room Tip: I would stay in a room on the 3rd floor that faces the pool area.
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review, September 18, 2014
Dear LizH1174, thanks for posting such great comments.

It is a delight for us learning how our guests are always so satisfyied with our hotel´s services, acoommodations, premises, staff and location since we thrive on their happiness and comfort. Also, knowing that you will definately stay with us again makes our day because it shows us that we are doing everything the way we are supposed to and our guests can clearly see that our priority is provide them with a very comfortable and relaxing stay surrounded by a staff that will cater and provide them with anything they need and request in the most attentive and cordial manner.

It was a pleasure having you here with us, we will look forward to your next visit.

Best regards.
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400 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 1, 2014

The highlights of this hotel are its location (close to downtown SJ and the Airport), free shuttle and helpful staff.
I've stayed here many times with medical groups and it's great value. They renovated many of the rooms and now it's even better.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review, September 18, 2014
Dear Santiago M, thank you for sharing your nice review.

It makes us very happy to learn how satisfied you are with our hotel and the service s we provide, we are also thrilled to learn thatyou are already part of our extended global family since you have stayed with us many times before. Our location is also very convenient bacause as you pointed out, we are close both to downtown San José and to the airport. We are delighted that you liked the renovations and remodelations we have had because knowing that you are happy and satisfyied is what we are for.

Thank you for making us your hotel of choice, it is always a pleasure being of your service.

Best regards.
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London
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 24, 2014

A standard BW hotel. The staff were excellent and went out of their way to help, their english was great. The rooms are basic but clean. Facilities are good, swimming pool is clean, fitness centre is basic but has standard cardio equipment and seemed to be open all hours.

The breakfast at Dennys was a bit disappointing but you could easily supplement it. There is a mall, supermarket and subway very close.

happy hour is fun at this hotel, free drinks for an hour and some lively music.

I stayed here twice and the second time the poolside music started at 6am and was very loud. With a poolside room, it was impossible to sleep through it. given it was a Saturday I dont know why they needed to play loud 80s and disco music at 6am but it was very annoying. however it didnt happen on my first stay but i have read other reviews where it did happen.

apart from the music, my stay was pleasant

Room Tip: poolside rooms
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  • Stayed August 2014, traveled solo
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review, September 1, 2014
Dear kiwigal999, thank you so much for sharing such a terrific review about our hotel.

It is wonderful to learn that you stayed with us twice, making you already a part of or wide global family. It is imperative for us to to go above and beyond to be able to deliver to each and every guest everything they were expecting from us and much more because we really do thrive in their happiness and satisfaction, and for us, this has always been and always will be our way.

We are very happy that you found our accommodations and services so good and convenient, specially our fitness centre and our swimming pool. we regret to learn about your discomfort with the pool music starting so early and disrupting your rest. We are going to make sure to inform or Brand Standard team so they can make sure mishaps like this are avoided in the future, because as we wrote before, there is nothing we want more than our guests complete satisfaction.

It was a pleasure being able to serve you. We will surely be looking forward to your next visit.

Best regards.
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Centennial, United States
1 review
5 of 5 stars Reviewed August 16, 2014

This Best Western excels in taking care of their guests. The hotel staff is friendly, efficient, and always ready to help one get settled in. The hotel is clean, as are the rooms. The courtyard swimming pool, and Jacuzzi are well taken care. The landscaping is appealing. They do a nice job here. Bring cab money.

  • Stayed August 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review, August 26, 2014
Dear ChuckE, thank yo for posting your fabulous comments about our hotel.

We are very pleased to learn how much you enjoyed staying with us and how much you liked our landscaping and our pool and jacuzzi. We want our guests not only to find us physically appealing, but also we want them to be sure that by offering the highest quality of accommodations, great services and having the most attentive and corteous staff, they can always count on us for all the relaxing rest and comfort they need and expect and that we are compromised to deliver everything we promise.

Thank you for making us your hotel of choice. We will be looking forward to your next visit.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, Costa Rica
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 13, 2014

Great location for business and fun. Just outside of the city, 15 min from the international airport and halfway to the major business centers and free-zones where a great deal of American Fortune 100 and Fortune 500 companies have settled their Corporate Headquarters for the regional clients.
It is also close to major tourist attractions such as museums, volcanos and nightlife centers. There are several restaurants and a grocery store near by, it's vey easy to walk around and get what you need. Shuttle from the airport it's great. Rooms were nice. Service is very good.

Room Tip: Ask for a pool / garden view
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  • Stayed May 2014, traveled on business
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review, August 26, 2014
Dear Diego S, thank you so much for taking the time to write and post such an amazing review.

Knowing how much you appreciate our services, our very comfortable accommodations, our very convenient location and last but not least, our wonderful staff that is always going the extra mile to make or guests feel more than welcomed and right at home makes us very very proud, because everything we do for our guests is for us more than a job, it is a pleasure.

Seeing our guests leave with a big smile across their faces guarantees us that we are doing what we are meant to do, which is to provide them with all the satisfaction, comfort and gladness that they made us their hotel of choice and that they are always going to know for certain that we do indeed keep all the promises we make.

Thank you for staying with us. It was a pleasure being of your service.

Best regards.
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Atlanta, Georgia
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 8, 2014

There are many much better options for the price in the area. The staff was nice, the room was so dated: it reminded me of random hotel room by the highway in middle America. There were a few positive aspects though; the pool area is nice, the room was quiet and the bed wasn't bad, the wifi was also good and free airport shuttle is always a plus. I skipped the free Denny's breakfast since they fumigated the night before and didn't really want to potentially poison myself. The casino attached to the property is one of the better ones in San Jose and offers poker.

Room Tip: My room on the top floor facing the pool had a decent mountain view and was quiet.
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  • Stayed August 2014, traveled solo
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review, August 26, 2014
Dear 27Mathieu, thank you so much for taking the time to write and share your comments about your stay with us.

It is fantastic to learn how much you liked the services we offer such as the complimentary shuttle to and from the airport, the free wifi, and the Casino in our premises with its great happy hour.

We regret to find ot that you were not able to enjoy our complimentary breakfast and that you found our accommodations dated since we had renovations and redecorations done a little time ago and we were very happy with it. We are a hotel that takes pride in the comfort and rest it provides to our guests and we are happy to learn that you found the room quiet and comfortable.

It was a pleasure being able to serve you. Thank you for staying with us.

Best regards.
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Madrid, Spain
Top Contributor
86 reviews 86 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 3, 2014

The hotel picked us up at eleven p.m. when we arrivedat the Airport so San Jose, what good service. We were checked in fast, and we had 2 adjoining rooms, as we are a family of 6 on holiday together. Rooms were spotless, view of the huge swimming pool. Although the weather was cool in the morning, the children had to have a swim before we take off. There was also a kiddies' pool. We also had a nice breakfast at Denny's . This restaurant serves as breakfast for the guests at the hotel.
The staffs were all very ready to please, and efficient.
We are booked to return to this hotel before we leave Costa Rica.

Room Tip: We had rooms 480 and 481. These 2 rooms faces the pool area, nice view. I cannot tell where the op...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review, August 8, 2014
Dear mimi g, thank you for writing such awesome comments about your stay with us.

Thank you for making us you and your famils favorite hotel, we are very honored and proud of it. We are very happy to learn how much you liked our accommodations and premises, and how much you and your family were able to rest during your stay.

Our entire personnel wants to make our guests feel more than welcome, always tending to them in a friendly and attentive manner, doing everything our guests need and request as fast as possible so they can see how much we do care about their satisfaction and comfort; our personnel is always going one step ahead in making sure that our guests are getting everything they were expecting and much more, because they are our reason of being.

We are very glad to know that you´re visiting us again before departing from your vacation so we will be looking forward to seeing you and your family again very soon. Continue enjoying your stay in our country. Thank you very much for choosing us.

Best regards.
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Additional Information about BEST WESTERN Irazu

Address: Km 3 Autopista General Canas, San Jose 1000, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Casino Hotel in San Jose
#15 Romantic Hotel in San Jose
#19 Business Hotel in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN Irazu 3.5*
Number of rooms: 214
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Also Known As:
Best Western Irazu Hotel San Jose
Best Western Hotel Irazu
Best Western San Jose
San Jose Best Western
BEST WESTERN Irazu Costa Rica/San Jose

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