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“Very nice, but the power kept going out.” 4 of 5 stars
Review of BEST WESTERN Irazu

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BEST WESTERN Irazu
3.5 of 5 Hotel   |   Km 3 Autopista General Canas, San Jose 1000, Costa Rica   |  
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Ranked #35 of 86 Hotels in San Jose
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
“Very nice, but the power kept going out.”
4 of 5 stars Reviewed July 5, 2013 via mobile

Aside from the power going out it was an excellent hotel. We took avantage of the free happy hour in the casino as well. Very nice pool area as well. Great reception on the tvs which at most hotels around CR was a rarity. Free shuttle and free international calls but I think they have to be landlines. I tried a couple cell numbers and it didn't work.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at BEST WESTERN Irazu, responded to this review, July 8, 2013
Dear guest,

We really appreciate the time you took to leave us a comment, its very important for us, to continue improving every day.

About the power, we experienced some issues the last days, it is not usual here, and it is something that happens in the whole city, not only in our hotel, but fortunately we have our own power source that starts working immediately.

We are glad to know that you liked our facilities and services, and that you took advantage of all our extra benefits. We are looking forward your next visit.
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416 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Dutch first
  • English first
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English first
Rome, Georgia
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 11, 2013 via mobile

Stayed here on a school trip with a group of students- sooo clean and beautiful. The pool area is great, the infinity hot tub is a wonderful spot (especially in the rain) and the whole property is very high class. The only drawback is the distance from the downtown San Jose pedestrian shopping/dining area- you would definitely have to take a cab. You cannot judge this place on the standard of Best Westerns' in the USA. I would say this would be more like an American Marriott.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at BEST WESTERN Irazu, responded to this review, June 18, 2013
Dear guest:

Thank you very much for your comment!

We are more than happy, knowing that you enjoyed your time with us, and our facilities. Our location is very convinient, close to the airport, and only 8 minutes away from downtown, but free of the noise of city.

It is going to be our pleasure to receive you back here, and we hope to see you very soon.
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Miami, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 30, 2013

It wasn't my choice to stay in this hotel; it was Taca airlines who placed me here after canceling my connecting flight to Lima, Peru. I really thought I was going to be sent to a mediocre hotel, but I was wrong. Beautiful hotel located 15 minutes from downtown San Jose; the staff was very polite and helpful. The room was nice and clean, but what stood out the most was the pool and garden area which was very refreshing. The hotel several amenities such as a casino, spa, on site rental car and tours as well as a Dennys restaurant next door; the hotel also offers happy our from 5 to 8 pm. I could not have asked for a better place to stay; I will definitely consider staying here next time I visit San Jose.

  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ivannia Z, Public Relations Manager at BEST WESTERN Irazu, responded to this review, June 4, 2013
Dear guest,

What a good news to hear that despite you were not meant to stay here, you had such a good time!

We are glad to know that we are going to be your choice for next time, we are going to be waiting for you, to provide you with the best service and attention.
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Windsor, Ontario, Canada
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 26, 2013

Beautiful hotel and exactly the place we were looking to stay the night before we had to catch our plane home. Clean rooms, adequate amenities. The things that stood out for me was the free breakfast at Denny's in the am, the happy hour with completely free drinks in the casino from 5-6, and the free shuttle to the airport whenever you need. Wifi everywhere which was nice as well as an internet room where we printed out our boarding passes for the following day. We also took advantage of the infinity jacuzzi which was relaxing with a lovely view of the pool and rest of the resort.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at BEST WESTERN Irazu, responded to this review, June 4, 2013
Dear guest,

We love to hear all what you have to say! Our biggest pleasure is to know that people who come here have much more than a simple room, a great time. Please come back soon!
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Belchertown, Massachusetts
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 25, 2013

We arrived around noon and were able to relax at the lovely pool and take a Grey Line city tour that afternoon as an intro to San Jose, as we were only there one night. The rooms are clean and comfortable and the staff is friendly. It is outside of the center but there are plenty of taxis out front.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at BEST WESTERN Irazu, responded to this review, June 4, 2013
Hello!

It is a pleasure for us to know that our hotel was to your liking and that you got to enjoy our beautiful facilities. Been located 8 minutes away from Downtown turns into a great thing when it comes to relax and rest without the noice of city.

Our staff is very friendly and always willing to help, we are gonna be looking forward your next visit!
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Tampa, Florida
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 29, 2013

Location is excellent! Free breakfast, free internet, free calls to US. On site Grey-Lines for day trips that pick you up at front door. On site rental car. On site 24/7 restraurant/room service. Beautiful pool, hot tub and grounds. Massage on site. Honest Maids, Front Desk Employees are helpful and very courteous. Very clean and very safe. Grocery and SubWay sandwiches within walking distance 2-3 minutes. Shuttle to and from airport. Overall experience was great, WILL STAY AGAIN

Room Tip: third floor has a great breeze from the mountains.
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at BEST WESTERN Irazu, responded to this review, May 3, 2013
Hello!

We are truly pleased to receive your comment, and to realize that you enjoyed so much all what we have to offer. Our best reward is to know that our guests are satisfied while staying here and after that, and it will be our pleasure to have you back here.
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Aibonito, Puerto Rico
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 25, 2013

The rooms are clean( sheets, shower, john and carpet.) William from the front desk was very friendly and me us fell like if we were long time friends and we just had met, the pool was very clean, jazcuzy also, i used the sauna( private & free) you need to make reservation. Free international calls! Free wifi, free shuttle to airport. The souveneir storevis kindda pricey gringo pricing, theres a super market very close walking distance, its very nice place to stay for couples, families or busines.

Room Tip: Free happy hour 5 -6 in the casino bar! Go directly to the bartender, free shuttle to air port, sau...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivannia Z, Public Relations Manager at BEST WESTERN Irazu, responded to this review, April 29, 2013
Hello,

We really appreciate your comment!

It is great to know that you had a pleasant time with us and that you got to enjoy our facilities, as well as the attention from our staff, they always go beyond to please our guests. We are going to be looking forward your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Irazu

Address: Km 3 Autopista General Canas, San Jose 1000, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Casino Hotel in San Jose
#21 Business Hotel in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN Irazu 3.5*
Number of rooms: 214
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Also Known As:
Best Western Irazu Hotel San Jose
Best Western Hotel Irazu
Best Western San Jose
San Jose Best Western
BEST WESTERN Irazu Costa Rica/San Jose

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