I just spent two days at the BW Irazu, and it was a very pleasant experience. My room was on the third floor, overlooking the pool and gardens. I could open my balcony doors and slept without airconditioner, listening to the birds and the winds. The bed was comfortable, pillows snuggly. It was too cold to use the pool or jacuzzi, but they are lovely and would be great on a warm day.
I especially want to commend the staff. Everyone was helpful, polite, and pleasant. I was able to arrange for special needs like a cell phone charger adaptor and late check-out without difficulty. I especially like the people who work at the Britt gift shop, who chatted me with warmth and grace while I waited for endless buses.
Although Denny's is the usual American glop, there is a Mega Super Grocery store next door, and a building with a seafood restaurant, a Tico place, and a very nice Chinese restaurant. Although located in an industrial area, it was nice to be able to walk to conveniences.
My first stop at this hotel, in 2008, was decidedly not fun. Our room was near the Casino and music pounded through the floors all night. Meals at Denny's were the usual American fat feasts. Based on 2008, I would have given the hotel 2 stars and never gone back, but this time it was great.
My advice - ask for a room away from the Casino, overlooking the gardens.
Rooms overlooking the pool and gardens have nice balconies, and are quiet and serene.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 12, 2012
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Thank you so much for your comment!
We are glad to know that you decided to come back here, and it is even better to know that this time you had a good experience. Our staff is very friendly and helpfull, and it is always a pleasure for us to give you the best attention.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.