We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“San Jose Down town” 4 of 5 stars
Review of Garden Court Express San Jose Downtown

Save Saved
You added Garden Court Express San Jose Downtown to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Booking.com Orbitz.com
and 8 more sites!
Garden Court Express San Jose Downtown
3.0 of 5 Hotel   |   7th Avenue & 6th Street, San Jose 18492-1002, Costa Rica (Formerly BEST WESTERN San Jose Downtown)   |  
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Price
25% off room rate
Ranked #44 of 85 hotels in San Jose
Write a Review

8 people have reviewed this hotel

Traveler rating
    1
    5
    0
    2
    0
See reviews for
Families
0
3
3
Business
0
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Las Vegas, Nevada
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 16, 2014

Freddy runs this former Best Western Hotel. His staff is cordial as English is widely spoken. Paula set up all of my full and half-day excursions. Esteban(Steven) was there for wake up calls. EVERYBODY was there to help! The rooms are spacious and well-maintained. Costa Rican coffee is available(free) to brew in your room. The beds are comfortable. Breakfast is delicious and healthy: toast, coffee, tea, o.j., pineapple, papaya, watermelon, cold cereals, eggs, rice and beans, and occasionally, a meat. It's served 6-10a. The only drawback is that the city of San Jose has not cleaned up the neighborhood where prostitutes, drunks, and sleezy bars are prevalent. I've stayed there on two occasions with no incidents. Security is marvelous. If you need to go out at night, take a cab.

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marjorie E, Public Relations Manager at Garden Court Express San Jose Downtown, responded to this review, March 18, 2014
Dear RichardMello, thank you so much for sharing such nice comments. It makes us very proud whenever we learn that a guests is constantly staying with us when he or she visits the country because it doesn´t only show us how great we are doing our job, but it also makes us seem as part of our extended family.

Our staff´s main concern is not only to provide our each of our guests with everything they request or need in order to make their stay a total success, but they also try to make them feel more than welcome, they always surround them with the friendliest and warmest atmosphere so they can feel right at home. We are very happy to inform you that the Municipal Police is going to open very soon just right across the street from the hotel a Station which we are sure will greatly improve all our surrounding area for our benefit.

It has been a pleasure having you stay with us. The entire team looks forward to your next visit.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 19, 2014 via mobile

My husband and I were basically left stranded at this hotel because of a miscommunication (nothing to do with this hotel). The night front desk, steven was so friendly and accommodating, he helped us out of a desperate situation. He even phoned the shuttle company in the morning after our shuttle didn't show up! And at this point he was off his shift, but he stayed and helped us regardless. He really impressed us and gave left us with a very good impression of the people in Costa Rica!

As for the hotel, it's actually quite nice despite the area. We had breakfast in the morning which was delicious. No complaints about the room either.

I wish we stayed at this hotel our first night in San Jose. Thank you to Steven!!

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marjorie E, Public Relations Manager at Garden Court Express San Jose Downtown, responded to this review, February 21, 2014
Dear Whitney F, thank you for writing such a wonderful review.

It is very rewarding when our guests appreciate everything our personnel do to ensure that they have a delightful and hassle free stay, because what we want is for them to see and feel total satisfaction, not only with their stay in our premises but also a satisfaction of being very well taken care of. We want them to be able to see all the warmth and friendliness of ouur entire staff, who are always going above and beyond to help and provide our guests with everything they need for and completely successful and satisfying stay.

We are going to share your comments withn our General Manager so he can see what a priceless staff member we have in Steven who definitely personified everything we stand for as a hotel.

It was a real pleasure having you stay with us, we will look forward to you next visit.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
58 reviews 58 reviews
24 hotel reviews
Reviews in 31 cities Reviews in 31 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 8, 2014

Unless you have got a car or are wholly unpertured by the presence of prostitutes, drug dealers and hustlers on the nearby streets this is probably not a good choice, however once you get inside it is excellent. Big comfy rooms, unobtrusive security a decent breakfast

  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marjorie E, Public Relations Manager at Garden Court Express San Jose Downtown, responded to this review, February 11, 2014
Dear Richard C, thank you for taking the time to share your comments.
It makes us very happy to see how much you liked our hotel and how comfortable you found our rooms.
Unfortunately, like in many other cities around the world, our downtown area tends to be a little unsafe for people who are not renting a car or using taxi cabs for transportation. We are very pleased to let you know that the Municipal Police Department is opening a station just across the street from the hotel, which will definately make the surrounding are safer for our guests which will make us extremely happy because there is nothing we want more than to see our guests´ complete satisfaction and well being.

It was a pleasure having you stay with us, we hope to see you back again in the near future. Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Garden Court Express San Jose Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Garden Court Express San Jose Downtown

Also Known As:
Best Western San Jose Downtown Hotel San Jose
Best Western San Jose Downtown Hotel
Best Western San Jose
San Jose Best Western
Garden Court Express San Jose Downtown Costa Rica
Address: 7th Avenue & 6th Street, San Jose 18492-1002, Costa Rica (Formerly BEST WESTERN San Jose Downtown)
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #44 of 85 hotels in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3 star — Garden Court Express San Jose Downtown 3*
Official Description (provided by the hotel):
Welcome to Garden Court Express San Jose Downtown! Located in the heart of downtown, this San Jose, Costa Rica hotel offers easy access to local museums, theatres, restaurants, National Parks, banks, and businesses. This Hotel offers 69 well-appointed guest rooms, including non-smoking rooms, each featuring cable satellite television free local calls. Start the day off with a complimentary breakfast at the onsite cafeteria. Other hotel amenities include free international calls at lobby, free Internet access, an outdoor heated swimming pool and free secure parking. Families visiting San Jose will enjoy spending the day at the Children Museum or the Simon Bolivar Zoo. Take a tour of the National Cathedral, the Plaza de la Cultura or the National Museum to get a better understanding of Costa Rican culture. The friendly helpful staff at the Garden Court Express San Jose Downtown is ready to ensure an enjoyable and memorable stay! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Travelocity, Tingo, Venere, Cheap Tickets, HostelWorld, Otel and Hotels.com so you can book your Garden Court Express San Jose Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Garden Court Express San Jose Downtown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.