I had an appointment at the US embassy which is literally an 8 minute walk from the hotel. Rooms were clean and staff was very helpful and friendly. There is some English speaking staff but most are Spanish only speakers. Expected as it is in a Spanish speaking country. 1 interesting thing is that the AC is activated by putting your room key in a slot inside the room. Keeps people from wasting electricity by leaving the AC on while they are out of the room. Included breakfast was good, not amazing. I would definitely stay here again if in San Jose. Only negative was we had a room facing the street. Don't care about the view but noise from passing traffic will make me request a different room location next time I stay.