I am not one for usually staying in Hostels given their general noise levels and having to share rooms with strangers but sometimes in order to save cash you have to bite the bullet and do it. Some hostels I have stayed in have had dorms that were pleasant and roomy but not this place.
I had made a reservation and requested an all-female room and upon checking in I discovered quickly that I was going to be put into a mixed gender room. Well, you can imagine my reaction and no, I would not accept that. I found out later that seems to be a policy here....do not accept that if you are a woman who is used to her dignity.
When I saw the dorm room I was appalled to see a smallish room with four bunk beds crammed into it. There are rooms here even smaller than the one I was in with the same amount of beds, other rooms with six bunks and a few private rooms (overpriced for what you get).
The bathrooms were clean when I got here and I was able to enjoy a hot water shower. Two hours later however, no hot water and the bathroom was getting messy. People can be such pigs.
The afternoon/night manager - now here is a position that should just be eliminated given his propensity for surliness, for wanting to sit upstairs and entertain his friends (drinking and playing loud crap music) and not deal with the running of a place that can get quite busy. The upper outdoor decks, nice places to have drinks and such - well, I did not feel comfortable there and after telling him I was unhappy, as were many other guests, he still did nothing.
He partied til four in the morning. I hope his hangover is spectacular. It should be noted that folks do like to party here and one gentleman in particular (a rude one at that) was passing out in one of big comfy chairs, Cuba Libre precariously balanced on his lap. I tried to remove his drink to a safer spot, he woke up and said "who gives a fart about the furniture?" The manager saw this and still did nothing.
If this were my business I would fire him on the spot and kick out Mr. Cuba Libre. This place calls itself a "boutique hostel" but all the nice furniture in the world does not make it seem any better than any old hostel out there....yes, you meet cool folks like I have but you also meet your fair share of jerks.
The casa itself is elegantly decorated and furnished, the Wifi is decent enough and the kitchen churns out some damned good food at reasonable prices.
Get rid of the manager, make the rooms feel less like jail, have evening cleaning staff and then I will promote this place.
The location it should be stated though, is perfect in terms of proximity to bus terminals and other important amenities.