I stayed here for 4 nights and couldn't wait to get out. I'll start by making the disclaimer that I normally stay in new "fresh" hotels because I really don't like older dusty places. In this case, even though they did a good job of redecorating this older hotel -as shown in the pictures, which is why I chose it-, it still feels old, in large part because of a strong smell (maybe trapped air because the windows were not designed to be opened ever, and/or there was an A/C outage when I was there). The bed was not firm at all and definitely caused me back pain for a few days (note: I travel a lot and sleep in many types of beds with no issue). They had a couple of nice details, such as bringing chocolates at the end of the day, and, when I didn't like a soup in the restaurant, they automatically took it off the bill. Other details that were not great: the coffee maker wasn't working, and the cleaning person didn't pick up a cup with a tea bag in it the entire time I was there... I didn't ask it to be changed just to see how long it'd take them to do it...it may still be there for all I know!
If you're driving one thing to consider is the parking lot. It's located in a completely separate property and it closes at 10 or 11 p.m., so if you're coming late at night you have to have a phone to call the hotel so somebody comes to open. This is very inconvenient, not to mention having to cross the street at night, or in the rain, or carrying a laptop, etc., which is not the safest thing to do in San Jose.
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