I arranged to stay at the In&Basic Hostel this past month for myself and a group of university students travelling and studying abroad in Costa Rica. I was excited and interested in the hostel as a whole because it had such great reviews and seemed like a wonderful place to stay. The price was also great. When we arrived, I was pleased to find that the hostel was just as beautiful as the photos suggested. Our host told us about the rules of the hostel, which seemed reasonable at the time, but we would soon find out that there were many more unstated rules. First thing to note is that this hostel was not prepared or equipped to handle a large group. There were 18 people in my group (which I thought was a good thing because I was bringing them so much business). The host immediately began complaining from day one about the amount of traffic in the bathroom as well as the effects of that traffic (such as condensation on the floor and some water on the floor after showers). The next thing he started to complain about was the usage of water, as we were filling up our water bottles. He indicated that he could no longer allow us to do that, even though he had welcomed us to drink the water when we arrived. He also complained about having to let our group in and out of the hostel, stating to some of the students that he "wasn't their maid." Except that we were his customers trying to come in and out of our hotel!!!! The final straw was that some of us became ill with a stomach virus while were there (including myself). The host was very miserly and cruel about my being sick, as he said it would cost him extra cleaning. He would come into my room without permission and yell at me about how much I needed to go to to the hospital (which seemed to be more about him getting me out of his hostel than about my actual health). Then he would confront me (as I'm still sick) about how he was incurring "extra costs" due to my illness. He also demanded compensation, which he took by not allowing my group to stay our final night at his hostel and then refusing to refund us. In addition to all of that, the rooms were ill equipped. My room had thin walls and was bordered the main sitting room and eating area where people would stay up all night and talk, thus keeping me from sleeping. Also, the owner played loud music all day and until late at night, making it difficult to do anything else at the hostel. I would not recommend this hostel to anyone, as I don't think the owner knows anything about hospitality or good business practices.
- Official Description (provided by the hotel):
- One hostel - One home - A different way of living in San Jose...In&Basic is a beautiful custom made hostel, the owners have created an amazing experience in a suburb called "Los Yoses" they want to invite all the travelers to experience a one of a kind Family & Friends Hostel, we want you to see for yourselves a little bit of two small worlds that combine nature and a glamorous House. In&Basic has the doors open to create a new family everyday!..We want you to be part of our family!!!! ... more less
- Reservation Options:
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- Also Known As:
- In & Basic Hostel Lounge Costa Rica/San Jose