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“Good Option to stay for Businnes or Transit” 4 of 5 stars
Review of Real InterContinental Costa Rica at Multiplaza Mall

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Real InterContinental Costa Rica at Multiplaza Mall
4.5 of 5 Hotel   |   Prospero Fernandez Highway | in front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica   |  
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Ranked #7 of 17 Hotels in Escazu
Certificate of Excellence 2014
Quepos, Costa Rica
Top Contributor
76 reviews 76 reviews
26 hotel reviews
Reviews in 33 cities Reviews in 33 cities
50 helpful votes 50 helpful votes
“Good Option to stay for Businnes or Transit”
4 of 5 stars Reviewed November 5, 2013

Ups:
The hotel is beautiful and spacious, great for business and for transit from one location to another, great Breakfast, beautiful pool area, and great amenities.
Downs:
Wi-Fi and Internet connection in the rooms ridiculously overpriced

  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, November 6, 2013
Dear Erick R, I really appreciate your review and would like to inform you that if you become an Elite Member within the program IHG Rewards not only you’ll accumulate points but you will also enjoy complementary Internet Access on any IHG Hotel worldwide. Thank you, Ramon
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656 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Wausau, Wisconsin
Top Contributor
89 reviews 89 reviews
19 hotel reviews
Reviews in 60 cities Reviews in 60 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed November 3, 2013

We had very nice accomadations at this hotel. The grounds were beautiful, with pools, and bubbling rock fountains. The best thing was the sumptuous breakfast buffet each morning, and the lovely outside dining on the patio!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, November 6, 2013
Dear Ann G, what great news you had such a pleasant stay and enjoyed breakfast at The Market terrace, I like the nice pictures you posted from our property. Regards, Ramon
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Lima, Ohio
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 28, 2013

The hotel is beautiful and spacious. We were there for a church service on a Sunday morning. There was also a wedding at the same time. The staff handled the crowds with aplomb. I speak almost no Spanish, but still enjoyed the worship service with Pastor Julio Gonzales.If you do stay at this hotel, it is worth your time to check out Open House Church, with services at noon and 1:30 every Sunday.

Stayed October 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, October 30, 2013
Dear Sheenasmom, thank you for visiting our facilities, Open House Church is indeed a private event opened to the general public that is celebrated in our meeting rooms every other Sunday. Next time we also would like to welcome you as well as our guest. Sincerely, Ramon.
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Kingston, Saint Andrew, Jamaica
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 27, 2013

It was my very first time from Jamaica to Costa Rica. The Intercontinental was an automatic selection for my first night over in the city. I found the suite, its amenities and being greeted with the view of the city in the morning light to be equally charming. The staff were very accommodating and friendly. I enjoyed the breakfast fare --- well prepared.

My only "grouse", if you will, was that the valet did not speak English very well so I had a little trouble communicating with my poor grasp of the Spanish language on exit as well as the wifi came at a cost --- no bueno.

Xo.

Room Tip: As high up as possible.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, October 29, 2013
Dear Camille A, thank you for choosing us as your first destination in Costa Rica, we are glad that your accommodations were charming. Please accept our most sincere apologies for the language barrier you encountered upon departure. Sincerely, Ramon
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san jose
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 27, 2013

Costa rica is known for good customer service but never stay in the intercontinental. I stayed there because had a wedding. The room was not clean when we received the key. The bathroom was dirty, dirt in the sink. The bed was also dirty. After the first complaint i received 2 bottles of water, after the second complaint, which i was about to leave the hotel, i received a different room.
Everything that can go wrong actually did.
The wifi which costs 20 dollars a day didnt even work properly.
The Room service it is a whole new story. It literally sucked, 3 times we ordered food 3 times we had to return it.
At 6 am on sunday a employee enteres the room to see if there were empty plates in the room

When asking for late check out 4 rooms in front were given the late check out, when i asked for it the response was that the hotel is full. Im a ihg member and i rather stay anywhere else than in that hotel.
Dont stay here, dont eat here. There are plenty of other hotels in costa rica.

  • Stayed October 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, October 29, 2013
Dear granbingomulticolor, please accept my most sincere apologies for all the challenges you experienced during your last stay. I kindly ask you to contact my Director of Rooms, Ernesto Carrero (ernesto.carrero@r-hr.com) in order to get further details. Thank you, Ramon Diago
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Sunnyvale, California, USA
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 24, 2013

This hotel is located opposite the Multiplaza, which makes it a very strategic location - quite a few places to hangout nearby (Inka Grill, Sasquel bar) and shopping attractions. Also the bar, located in the lobby, features live performances by local musicians, though they could improve their Single Malt offerings.
Housekeeping service was bit inconsistent - I stayed for 7 days and on some days, I observed that my clothes were neatly folded & kept on the side, but they did not do so on all days. Nothing major - but makes me wonder about uniformity/consistency of service.
The food in the restaurants are OK - nothing great to rave about. The restaurants in the mall are much better. Did not get to try their Spa offerings - something for next time.
Overall - pleasant stay at a great place.
Overall, great place (w

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, October 25, 2013
Dear Sudhir P, we really appreciate your constructive review, we will definitely work with our Housekeeping Department to tune up those details which are the ones that could make a difference on high service standards. Thank you, Ramon
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Belmont, Massachusetts
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 23, 2013

I stayed here for a week for business and loved it! I stayed in the tower and the suite was gorgeous. They have a nice cocktail hour for people staying in the tower but the lounge in the main building was fun too as they had a pianist playing every evening. The gym is large and the pool area is beautiful. We had several client meetings in all of the restaurants and the food was good but I think the best food was the breakfast buffet .

Room Tip: If you can afford it I would splurge for the tower suites which are HUGE and gorgeous !
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, October 24, 2013
Dear ACK_SurfsideGirl, relaxing while working I believe is the best experience a guest can ever has. I am happy you liked so much our 1-bedroom suites and the rest of our facilities. We look forward to welcome you back on your next trip to Costa Rica. Ramon
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Additional Information about Real InterContinental Costa Rica at Multiplaza Mall

Address: Prospero Fernandez Highway | in front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Escazu
#5 Romantic Hotel in Escazu
#7 Family Hotel in Escazu
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Real InterContinental Costa Rica at Multiplaza Mall 4.5*
Number of rooms: 372
Official Description (provided by the hotel):
Ideally positioned for business or leisure, discover an urban retreat in the heart of Escazu. Adjacent to the city's most prestigious shopping mall with 365 stores, bars and restaurants and to Escazu Corporate Center. This San Jose, Costa Rica hotel features the hottest concepts in entertainment and dining, including 2 outdoor pools in landscaped gardens, the largest urban spa in Central America and 4 unique concept restaurants, The Market, Factory Steak & Lobster, NAU and Alfredo Trattoria. ... more   less 
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Also Known As:
Real Intercontinental Hotel And Club Tower Costa Rica
Intercontinental Hotel Escazu
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu

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