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Real InterContinental Costa Rica at Multiplaza Mall
4.5 of 5 Hotel   |   Prospero Fernandez Highway | in front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica   |  
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Ranked #6 of 17 hotels in Escazu
London, United Kingdom
1 review
“Excellent”
5 of 5 stars Reviewed October 12, 2013

Good resort property in the city. Rooms good size, very friendly service and great restaurant. Spa and the outdoor pools are great when in the city. I would highly recommend this hotel for business or pleasure. Costa Rica is a great destination, especially once you leave the big city.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, October 14, 2013
Dear gev9090, we highly appreciate your recommendation, thank you for such nice comments about our people and facilities. Best regards, Ramon
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458 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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English first
Senior Contributor
22 reviews 22 reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 7, 2013 via mobile

Great service, great food, beautiful place, amazing spa. Everything was as expected from a Real Intercontinental Hotel. The market and the steak restaurant are great choices. Alfredos serves great italian food.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, October 9, 2013
Dear Agarcia7779, what a great satisfaction you had such a pleasant stay and restaurant experience in our Hotel. Thank you for your review, please come back soon, Ramon.
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Elkridge, Maryland
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed September 27, 2013

To say that my wife and I were less than impressed with San Jose is an understatement. If you plan to visit costa rica for pleasure, go ahead and avoid staying in San Jose if you can. If you must stay in San Jose, do yourself a favor and stay at the Real InterContinental. It is a resort in the heart of the city. And across the street is a mall that rivals any US shopping mall, along with a few more restaurant choices, though all the meals we had at the Real were great.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, October 3, 2013
Dear najnad, we are glad that you and your wife found us and consider our facilities and services so excellent. Thank you for your review and we look forward once again to welcome you back to Escazu in San Jose. Ramon
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Mexico City, Mexico
Top Contributor
76 reviews 76 reviews
49 hotel reviews
Reviews in 43 cities Reviews in 43 cities
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed September 25, 2013

It is supposed to be the best hotel of San Jose. The rooms are fine. I stayed at the Spa tower, which is the executive building, having better amenities and services. For starters, the key to access the floor in the elevator is hard to read by the scanner, you can spend a few times trying. I changed the key a couple of times and this kept happening.

The room is big and comfortable; the shower is not well sealed so you have some water in the outside floor after each shower.

The real problem is that you never know what to expect of the service. Sometimes the amenities are a comb and a razor blade. others are a tooth brush and a mouth wash. In the turn down service one time they left bottles of water and never happened again...

When using the breakfast facility in the executive floor I asked for an espresso. The machine was broken. This was the case on the 3 days I stayed and instead of going for one somewhere else or fixing the machine they only apologized.

The pool is nice, but sometimes they clean it at one hour, the next day at a different time.

When using the exercise room suddenly all the electric power just turn off. No power plant or anything.

In conclusion: the hotel is ok, but the service and standards on an always the same service are simply not there.

Room Tip: Ask for a room at the SPA tower facing the pool side, quit and nice view
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, September 27, 2013
Dear MPM_Worlwide, thank you for your detailed review, we will share it with all the involve areas in order to review our current standards and services. We truly appreciate your business and look forward to welcome you back. Sincerely, Ramon
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Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 9, 2013

This hotel was everthing I imagined and more. The staff was very gracious and accomodating. The food was well priced. The hotel room was very comfortable and the live music on the weekends added that special touch to your stay after a long day touring San Jose. All the tours are a must see but you most definitely have to go on the Volcanao and Water fall tour. All I can say is Spectacular. Be prepared to walk alittle. And don't forget to bring your bathing suit. The pools on this property will have you blow away. I treated myself to a massage and it was delicious. The staff, service and price was within the travel budget.

Room Tip: My room was located on the front side of the hotel facing the parking lot. It was a great view at ni...
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  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, September 10, 2013
Dear RV, we are glad we have become Paradise within Paradise, your comments about our staff are unique and we always like to share them with our people to encourage to be always the best in the City. Thank you and we look forward to see you on your next trip to Costa Rica. Ramon
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Statesville, NC
Top Contributor
55 reviews 55 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed September 7, 2013

This is yet another Intercontinental that really becomes the centerpiece of the city. With an outstanding lobby (at Christmas, they put up a 40 foot all tree!) with a nice casual bar to the three restaurants (all great!) to the infinity pool, this is an awesome place to visit. They've completed renovations to add a new wing to the hotel that includes a wonderful spa.

Service is nothing less than to be expected - from the sit down desk at check in (for those of us Ambassadors) to the very well appointed rooms and the complimentary snacks & cocktail bar overlooking the pool.

In 20 visits, NEVER a complaint - this has become our starting and ending spot every time we go to Costa Rica.

Room Tip: If you are not an IHG Ambassador, I'd suggest you sign up before you visit. Most rooms overlook...
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, September 10, 2013
Dear DMSterling, I am speechless after reading your review, you not only know every detail of our service and product but you are also familiar with our traditions, it’s priceless… We hope to host you not 20 but 100 more times. Thank you, Ramon
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Arlington, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 5, 2013

My god, I loved this hotel. It's just lovely. Great service, good food, beautiful pool, nice rooms. I would stay here again in a heartbeat. Little pricey, but you're sitting in the lap of luxury, and Costa Rica isn't a cheap country.

Room Tip: try to get one overlooking the pool
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, September 6, 2013
Dear Nicole B, we are in love with you after this review, thank you and come back soon,it will be our pleasure to spoil you once again. Regards, Ramon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Real InterContinental Costa Rica at Multiplaza Mall

Address: Prospero Fernandez Highway | in front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Escazu
#4 Business Hotel in Escazu
#5 Romantic Hotel in Escazu
#6 Family Hotel in Escazu
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Real InterContinental Costa Rica at Multiplaza Mall 4.5*
Official Description (provided by the hotel):
Ideally positioned for business or leisure, discover an urban retreat in the heart of Escazú. Adjacent to the city’s most prestigious shopping mall with 365 stores, bars and restaurants and to Escazú Corporate Center. This San José, Costa Rica hotel features the hottest concepts in entertainment and dining, including 2 outdoor pools in landscaped gardens, the largest urban spa in Central America and 4 unique concept restaurants, The Market, Factory Steak & Lobster, NAU and Alfredo Trattoria. ... more   less 
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Also Known As:
Real Intercontinental Hotel And Club Tower Costa Rica
Intercontinental Hotel Escazu
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu

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