I stayed in this hotel in the past and recently a couple of weeks ago. Actually I was checking out these and other hotels for a future company event.
This could be the hotel for you or might not be depending on what you like. This hotel is very business like crowded and with a busy Lobby. Traffic could be an issue to get to the airport and other areas of San Jose. If you like a quiet hotel, more tourist or resort like, this is not the hotel for you. You have other options for this in San Jose, with better pool area and amenities.
Room rates are higher than other comparable hotels in the San Jose area may offer the same or better amenities at a lowe price. I guess location is the reason across the street from the Megaplaza mall. At the same time this location could be a nightmare due to the traffic from and to Escazu. Especially if you need to get and arrive from the airport. Other hotels are closer to the airport. I do not think locations justify the higher price since the hotel shows lots of signs of deterioration
At first look, the hotel looks nice if you look at the lobby the 5 restaurants and pool area, but if you look more closely, the hotel does show signs of deterioration. Furniture already shows wear and tear, and even dirty. You can see this on the desk, headboard, night stands, chairs. Curtains are losing color, carpets throughout are showing wear and tear. I stayed on room on the fourth floor towards the floor of the building and I could not sleep well since there was a banging metal noise on and off coming from the outside wall. The bed was not the best and I for me bed should be the best if you are staying at a 5 stars hotel.
Service is ok, but could be better. I requested a late check out. They charge you 50% of rate if you if you check out before 5:00pm. That is ok with me, some hotels do charge some hotels do not charge and make is as a courtesy when it is a corporate rate, but since I call and requested the late check out and agreed to the charge, did not expect to get two calls to ask if I was checking out. It felt like they wanted me out of the room even when I already paid the late check out fee.