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“Best place to live in Escazu” 5 of 5 stars
Review of Holiday Inn San Jose-Escazu

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Holiday Inn San Jose-Escazu
3.5 of 5 Hotel   |   Contiguo Hospital Cima, Plaza Tempo | Avenida Prospero Fernandez, Escazu, Escazu, Costa Rica (Formerly Los Laureles)   |  
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Ranked #8 of 18 Hotels in Escazu
Top Contributor
73 reviews 73 reviews
47 hotel reviews
Reviews in 39 cities Reviews in 39 cities
94 helpful votes 94 helpful votes
“Best place to live in Escazu”
5 of 5 stars Reviewed July 27, 2012

First I went to Hotel Real Intercontinental but due to bad service and bad arrogant treatment, I checked out in 2 hours from there and came to Holiday Inn, great hotel, great staff, reception is excellent, fast and prompt. Smiling. New hotel, clean room, great gym, swimming pool. Breakfast to the expectation. Taxi always available, Starbuck at nearby mall. All food joints near by and overall great comfortable hotel with excellent caring staff. This will be my place till I open my business.

Room Tip: High rise is good, plus 5th floor had gym.
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LudwingDiaz, Director of Sales at Holiday Inn San Jose-Escazu, responded to this review, October 28, 2012
Dear Guest:

Thank you for your comments. We are pleased t know that you have selected our hotel to saty while opening your business.

Best regards,


Ludwing Diaz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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145 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Tegucigalpa, Honduras
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 27, 2012

I booked this hotel just to give it a try since it is very new and has the updated image of this brand. The location is very good, the design is nice, the rooms are good, but maybe just because it´s new lacks service, attention and detail. Another issue was the noise from outside, which was quite a lot since it is located in front of a very busy highway. At this time the office complex next door is under construction, so this was a huge upset, but it´s just a matter of time for it to finish. I don´t think I´ll stay here again, knowing there are better options close by.

  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LudwingDiaz, Director of Sales at Holiday Inn San Jose-Escazu, responded to this review, December 15, 2012
Dear Guest:

Thank you for your comments. We regret to know that you had inconveniences with the noise coming from the Plaza Tempo complex under construction upon your visit. The PLaza has been now finalized and now we offer our guests 35 options of additional servicies including restaurants, spa, gym and convenience stores.

Thank you for staying with us and sharing your feelings.

Best regards,
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La Fortuna de San Carlos, Costa Rica
1 review
4 of 5 stars Reviewed July 24, 2012

The hotel is modern and clean. It is off a major highway past the toll. There is a security guard to let you into the parking lot and then a security guard that rides on a bike watching your car. Its near restaurants, a mall, & Wallmart. The downfall was no free breakfast and having to pay a toll numerous times because the hotel is right past the toll. Most of the plaza that the Holiday Inn is in is under construction, but the rooms themselves were nice. The staff spoke English as well. This is a modern standard hotel. If you're looking for a tropical, rainforest hotel this is not it. Very modern. Overall, Very Good rating.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LudwingDiaz, Director Comercial at Holiday Inn San Jose-Escazu, responded to this review, December 15, 2012
Google Translation
Estimada Señora Dina:

Muchas gracias por sus comentarios y nos alegra que le haya gustado nuestro hotel. Definitivamente el nuevo concepto de Holiday Inn, es un concepto fresco, moderno y vanguardista, muy diferente a lo tradicional.

Esperamos tener el honor de recibirla nuevamente en nuestro hotel y quedamos a sus órdenes.

Atentamente,


Ludwing Diaz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed July 23, 2012

The hotel itself looks very good. We notified the hotel we would check in late, since we arrived from Monteverde by ambulance and the next door Cima hospital for our 7 year old son. It was an exhausting and stressful day and we did not get the chance to eat or drink much, as we told them. We asked whether we could get anything, but could not get anything too eat or drink, since it was just after 23h and there was no minibar on the room. The guy bewind the desk had several small snickers and I asked him where I could get these maybe, that would do it on the snack-part, but he said these were his own. This in itself is OK, but there was not even the slightest effort to help us.... is this service?
The following morning we were woken at 8h by a Spanish voice shouting and knocking on our door to ask us for laundry.....
When I asked the receptionist later about this I was explained that this was part of their 'service'.......and again no real understanding what this meant for us after an exhausting day.
The reaction was that the manager would sent me an email, which was never sent... Very disappointing service

Stayed July 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHGCare at Holiday Inn San Jose-Escazu, responded to this review, August 6, 2012
Dear Remco R,

Thank you for taking the time to write us a review. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Pam G.
Case Manager
IHGCare
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new york
1 review
4 of 5 stars Reviewed June 30, 2012

My daughter got sick and was hospitalized and my wife and I booked the hotel and air in a few hours Tthanks to the reviews we stayed at the holiday inn which was a stones throw away from Cima Hospital. The staff was very friendly and spoke english and the rooms were very clean. We had a breakfast plan and the food was plentiful,varied and very tasty. A horrible trip was made alot easier by a very compassionate staff.. By the way my daughter is fine now!

Room Tip: there was a sams club there . we did hear noise for about 10 min early morn which the aircond. did s...
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  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LudwingDiaz, Director of Sales at Holiday Inn San Jose-Escazu, responded to this review, October 13, 2012
Dear Guest:

Thank you for comments. We are very happy to know that a trip that became horrible for you and your daughter was made a lot easier in our hotel and even happier to know that she is a lot better now.

Best regards,


Ludwing Diaz
Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Playa Hermosa, Costa Rica
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 11, 2012

Very well located in Escazu, within walking distance of excellent shops & restaurants, as well as the Sima hospital.
A very courteous, & efficient check in. A very clean large comfortable room, with all the amenities one could want. A very comfortable bed.
The restaurant is bright & cheery. The complimentary buffet breakfast was excellent, & included a station where, if you wanted, a cook prepared individual omelets.

  • Stayed April 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LudwingDiaz, Director of Sales at Holiday Inn San Jose-Escazu, responded to this review, October 13, 2012
Dear Guest:

Thank you very much for your wonderful comments about the service of the hotel as well as its location and overall product.

Best regards,


Ludwing Diaz
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 4, 2012

Our vacation started out on a 10-day cruise to the Panama Canal. After my father took ill on the ship and was taken to CIMA Hospital in San Jose we were lucky enough to get a room at the Holiday Inn, which is next door to the hospital. When we checked in and Bosco at the front desk found out our circumstances, he couldn't have been more helpful and compassionate. Every time he saw us he asked how things were going and if there was anything he could do to help us. There was a large convention taking place at the hotel and the hotel was pretty much booked. We were told that we could stay through Monday and we needed to stay through Tuesday. Bosco made sure we were able to stay. He totally understood our situation and was extremely helpful.

The hotel itself is new and modern. Our room was clean and neat with a comfortable bed. There was a safe in the closet.

The restaurant was nice and bright. Breakfast is buffet and there is a lunch and dinner menu. We found the service to be impeccable and the food tasty. After eating breakfast, lunch and dinner there for 4 days the staff got to know us and we were always greeted with a smile.

We would highly recommend this hotel. It served our purpose because it was so close to the hospital. It made part of a very stressful couple of days very pleasant.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LudwingDiaz, Director of Sales at Holiday Inn San Jose-Escazu, responded to this review, April 7, 2012
Dear Mrs. Susan:

Thank you very much for your comments. We are happy to have met your expectations and thank you for pointing out the specific staff that assisted you, that is our mission here.

Best regards,


Ludwing Diaz
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn San Jose-Escazu

Address: Contiguo Hospital Cima, Plaza Tempo | Avenida Prospero Fernandez, Escazu, Escazu, Costa Rica (Formerly Los Laureles)
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Escazu
#8 Romantic Hotel in Escazu
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn San Jose-Escazu 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
Location The new Holiday Inn San José – Escazú is strategically located in the most upscale business, residential and commercial zone in Escazú, in the Prospero Fernandez Highway, next to Cima Hospital and Plaza Tempo, a multi-purpose development that includes a corporate center and a shopping arcade.Rooms and Suites Holiday Inn San José –Escazú is the first of its kind in the country. It has been designed with the latest in environmentally friendly technology, security, energy efficiency and water savings. It has 160 comfortable rooms, 2 modern suites and 16 rooms specially adapted for the physically challenged meeting ADA requirements. All the rooms offer the following services and benefits:• Free buffet breakfast and 10 Mb symmetrical WiFi. • Free local calls, Safety deposit box for laptop.• Two phones with voice mail. • Spacious desk with ergonomic seat.• Eco-model 37” television and Cable TV with 87 channels.• Luxury Simmons® beds with choice of pillow. • I-Home clock radio. • Iron and board, Coffee maker, Hairdryer and individual AC. • Bath & Body Works amenities.• Full sprinkler system and flame-proof furnishings.• Laundry, parking, gym and business center.Fogo Restaurant A contemporary, refined ambiance with meticulous service will enhance your dining enjoyment in our restaurant, offering international and local specialties and a full breakfast, lunch and dinner service. Acqua Lounge Bar The perfect place to enjoy premium brand liquors, cocktails and marinated snacks. You will love our selection of gourmet coffees and delicious pastries. Meeting and Banquet Rooms: For social or business events, Holiday Inn San José – Escazú offers 8 modern and functional meeting spaces to professionally attend from 5 up to 150 people with high service standards and technology. We look forward to welcoming you to the new Holiday Inn San José – Escazú for a genuinely enjoyable and green stay; you’ll make and feel the difference. ... more   less 
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Also Known As:
Holiday Inn San Jose-Escazu Costa Rica

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