My girlfriend and I could not believe what we found happening by the 4th day of our vacation at Pueblo Real. Besides the horrible location and vicious mosquitoes in the area, we and other travelers were victims of staff theft. First of all, the safe did not lock by code but by a key the front desk gave us. We locked up our money in the safe only to find $100 missing. My girlfriend also came up short a handful of her prescription medication (controlled substance). While talking to an older couple we found that they lost hundreds of dollars from their safe. There is an opening to the attic just above the safes in the rooms. After talking to other travelers and hearing from their experiences, I believe that the staff sneaks in while you are at the pool and takes what they can. If you make your way back to the room the front desk calls up to the room and the thieves sneak out.
The worst part is that the front desk staff claims no responsibility for any loses because of a “disclaimer” posted by the safe stating they are not responsible.
If you don’t want to take your valuables with you, I would recommend giving the staff at the front desk your money, jewelry, narcotic prescriptions and asking for a written receipt. That way they ARE responsible for their actions.
I would never stay at this place again. There is nothing that this place has that any other resort near the beach or in town also has.
- Also Known As:
- Pueblo Real Hotel
- Pueblo Real Hotel Quepos
- Pueblo Real Costa Rica/Quepos
- Reservation Options:
- TripAdvisor is proud to partner with Expedia so you can book your Pueblo Real reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.