Sadly, the slope is one of descending quality. Having stayed here for the past several years, I am qualified to assess the declining progression of this property. Of course the setting is beautiful. The rooms and grounds are clean, the staff friendly and responsive. The physical infrastructure is another story. As multiple guests have pointed out in their reviews, the AC units are antiquated, noisy, and not efficient. The refrigerators are no longer stocked, When we arrived in our room I was somewhat shocked by the rust and mold on the exterior of our refrigerator and further dismayed when I found it to be unplugged and empty. It never was this bad before. Guests are now responsible for filling their refrigerators with food and beverages, either available for purchase in the office (during open hours only of course), or from a grocery store off the property. Can you say major inconvenience?
The daily breakfast has gone from being a serve-yourself mini-buffet style, to a cook to order. The staff won't open a minute before 7:00 and on many days it was after. Wi-Fi is turned off during breakfast, invoking the feelings of a teenage being controlled by a parent, instead of a paying guest on a hard-earned vacation. We are typically up early to start our day of adventure. Being at the mercy of the staff's convenience serves only as an inconvenience to the guests. Additionally, the chase lounges by the pool were absolutely filthy, provoking one guest to complain so that they were cleaned to a suitable condition.
And the guests population...Ahhh yes. This can vary, but the general caliber of guests has declined with the quality of the Villa Roca. Multiple guests of very questionable character have been seen there over my last few visits. The couple that comes to mind from last year was the young man performing fallatio, on the edge of the pool, on the gentleman he accompanied for several days, easily old enough to be his grandfather. All in the presence of other guests who were situated in the bar area. Not so much.
I personally would not mind paying a bit more for updated amenities and better guest-oriented services. This would also attract a higher class of clientele and only serve to enhance the experience of a visit. At the rate of it's current decline, it's just a matter of time before the only remaining gay hotel in Manuel Antonio, is but a memory, along with all the rest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much for stay again with us and thank you also your 2 reviews in 2008 and 2012.
We know that we are no Key West or Palm...
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.