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“Nice place to stay” 4 of 5 stars
Review of BEST WESTERN Kamuk Hotel & Casino

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BEST WESTERN Kamuk Hotel & Casino
3.0 of 5 Hotel   |   Central Ave | PO Box 18-6350, Quepos 6350, Costa Rica   |  
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Ranked #6 of 16 Hotels in Quepos
Farmington, New Mexico
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Nice place to stay”
4 of 5 stars Reviewed June 29, 2014 via mobile

We chose this hotel since one of our tours was picking us up here. We were on the third floor. The first night it was rather noisy since Costa Rica won their first game in the World Cup! The hotel is on the bus route but that is a minor inconvenience when you can look out on your balcony and see the ocean. The pool was nice and the restaurant offered a nice breakfast.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKamuk, General Manager at BEST WESTERN Kamuk Hotel & Casino, responded to this review, July 1, 2014
Dear Guest

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (506) 2777-0811.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Yours sincerely,

Tatiana Astua
Operations Manager
BEST WESTERN Hotel & Casino Kamuk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

175 reviews from our community

Traveler rating
    33
    57
    46
    23
    16
See reviews for
31
65
20
4
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Brighton, United Kingdom
Top Contributor
70 reviews 70 reviews
52 hotel reviews
Reviews in 53 cities Reviews in 53 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed May 21, 2014

We were due to stay in Wide Moth Frog, but pool was out of order, so we looked for other options. Credit to Wide Mouth for giving us refund.

We walked in to the hotel so rates were not great, but even so, it was only a bit more expensive than Wide Mouth when you include air con and breakfast fees that apply at the hostel.

Anyway, here the pool worked (and very pleasant (ask for towels from reception staff)), air con good, the rooms were clean (but small, and bed small too), showers worked, coffee maker to chill with, it was quite good. Staff very helpful and friendly, however they did give us room 202 which was above the casino. At 2.30am on a Tuesday night I was so annoyed that I stomped downstairs to enquire how much longer this would go on for and see the place. Only about 4 people in there, but still the need for thumping bass which penetrated my skull. Sure there was some street noise, but that was fine, it was the ruddy bass that did me in.

Next day we asked to move rooms to somewhere quieter, they moved us to room with view of pool. It was ok, but twin room, not double bed.

Breakfast area very nice with view of the Pacific and a decent range of stuff to start your day. Coffee served at the table.

Location is great with a number of Sodas closeby, plus some bars (dont just look down the bus station road, also go the other side), bus station a few minutes away, and across the road from the promenade.Yep, some ladies of the night about, but nothing to worry about.

We both felt that Quepos was a better place to stay than the road to Manuel Antonio, as it meant we only needed to get the bus one day for the trip to the reserve, the rest of the time we could walk around town enjoying the more local side of things.

Room Tip: Do not chose a room on the first floor above the casino, the bass coming through is awful! I think t...
See more room tips
  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKamuk, Manager at BEST WESTERN Kamuk Hotel & Casino, responded to this review, May 22, 2014
Dear Guest

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (506) 2777-0811.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Yours sincerely,

Tatiana Astua
Operations Manager
BEST WESTERN Hotel & Casino Kamuk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 21, 2014 via mobile

We stayed a week in quepos. Wanted to be near friends. Not exactly the place to be ,above the casino. Bars across the street were loud so you couldn't sleep at night . Hookers everywhere outside the hotel at night . Will not stay there again. Food was ok. Water stopped running mid shower. Staff was nice though.

  • Stayed February 2014
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKamuk, Manager at BEST WESTERN Kamuk Hotel & Casino, responded to this review, May 22, 2014
Dear Guest

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (506) 2777-0811.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Yours sincerely,

Tatiana Astua
Operations Manager
BEST WESTERN Hotel & Casino Kamuk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed May 7, 2014

We stopped at this hotel after driving for six hours. The outside seemed nice so we didn't ask to see the room. It smelled horrible. Like mildew and sewage. It was worse in the bathroom. And because there is a casino on the first floor it is loud. The bathroom was a mess. You couldn't even lock the door--it was the swinging saloon style type. There is no private parking at the hotel and the area felt unsafe to leave a car unattended. Way too expensive for what you get. On the bright side the staff was nice and the A/C worked.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKamuk, Manager at BEST WESTERN Kamuk Hotel & Casino, responded to this review, May 22, 2014
Dear Guest

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (506) 2777-0811.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Yours sincerely,

Tatiana Astua
Operations Manager
BEST WESTERN Hotel & Casino Kamuk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakewood, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 29, 2014 via mobile

Staff nice. Hotel noisy, particularly room 201. Had to move after 2nd night. Should have moved 1st night. Room was under restaurant and very close to an all night disco. Not an ocean view, trees. No hot water either. Book a room with view of the pool. Rm 312 was acceptable. Breakfast suffices. Location good for fishing. Get to Manuel Antonio park at 7am or wait in lines.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKamuk, Front Office Manager at BEST WESTERN Kamuk Hotel & Casino, responded to this review, May 11, 2014
Dear ,

Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Marco Ramírez
Front Desk Manager
BEST WESTERN Hotel & Casino Kamuk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida, null, United States
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 23, 2014 via mobile

Best price best value in our whole trip. small clean comfortable room funky place to park your car but even though we blocked by five cars it took only five minutes to remove their cars wish I could've stayed longer but the place is booked. I wanted to go fishing!

  • Stayed April 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKamuk, Front Office Manager at BEST WESTERN Kamuk Hotel & Casino, responded to this review, May 11, 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Sincerely,

Marco Ramírez
Front Desk Manager
BEST WESTERN Hotel & Casino Kamuk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hannover
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 of 5 stars Reviewed March 24, 2014 via mobile

The hotel contains everything you need but nothing more. Staff is very friendly and helpful. The AC wasn't working 100% and there was only a small TV with mediocre reception. Since the hotel is located right next to the busy street you should like the sound of big trucks using their compression brakes.

Staff we're incredibly friendly and helpful!

Breakfast consisted of a tiny portion of rice&beans with just one scrambled egg and a buffet of fruit and toast.

Quepos itself isn't really worth a longer stay, though.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKamuk, Gerente at BEST WESTERN Kamuk Hotel & Casino, responded to this review, April 23, 2014
Dear Guest

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (506) 2777-0811.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Yours sincerely,

Luis A. Bolaños
General Manager
BEST WESTERN Hotel & Casino Kamuk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Kamuk Hotel & Casino

Address: Central Ave | PO Box 18-6350, Quepos 6350, Costa Rica
Phone Number:
Location: Costa Rica > Province of Puntarenas > Quepos
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 16 Hotels in Quepos
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Kamuk Hotel & Casino 3*
Number of rooms: 44
Official Description (provided by the hotel):
BEST WESTERN Kamuk Hotel & Casino is the only full service ocean view hotel in Quepos. Located just a few steps from the Quepos Marina our 44 comfortable rooms are divided in 3 diferent categories: Standar, Superior and Primium, they all have air-conditioned, hot water, cable TV, free WI-FI Internet and most with balconies as well. The Restaurant & Bar "Mira Olas" is open for breakfast from 6-10am every day to serve complimentary breakfast to our guests including the typical Costa Rican gallo pinto with fried or scramble eggs.We also have a casino on premises for those who enjoy gaming, conference room for 50 people and the outdoor pool for our guests who prefer to relax in the sun. ... more   less 
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Also Known As:
BEST WESTERN Kamuk Hotel & Casino Costa Rica/Quepos
Best Western Quepos
Quepos Best Western

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