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“Average and noisy” 3 of 5 stars
Review of BEST WESTERN Hotel & Casino Kamuk

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BEST WESTERN Hotel & Casino Kamuk
3.0 of 5 Hotel   |   Central Ave | PO Box 18-6350, Quepos 6350, Costa Rica   |  
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Ranked #6 of 16 Hotels in Quepos
Milwaukee, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Average and noisy”
3 of 5 stars Reviewed May 21, 2014

We stayed a week in quepos. Wanted to be near friends. Not exactly the place to be ,above the casino. Bars across the street were loud so you couldn't sleep at night . Hookers everywhere outside the hotel at night . Will not stay there again. Food was ok. Water stopped running mid shower. Staff was nice though.

  • Stayed February 2014
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKamuk, Manager at BEST WESTERN Hotel & Casino Kamuk, responded to this review, May 22, 2014
Dear Guest

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (506) 2777-0811.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Yours sincerely,

Tatiana Astua
Operations Manager
BEST WESTERN Hotel & Casino Kamuk
Report response as inappropriate
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151 reviews from our community

Traveler rating
    27
    50
    39
    21
    14
See reviews for
26
57
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2
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Salt Lake City, Utah
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 7, 2014

We stopped at this hotel after driving for six hours. The outside seemed nice so we didn't ask to see the room. It smelled horrible. Like mildew and sewage. It was worse in the bathroom. And because there is a casino on the first floor it is loud. The bathroom was a mess. You couldn't even lock the door--it was the swinging saloon style type. There is no private parking at the hotel and the area felt unsafe to leave a car unattended. Way too expensive for what you get. On the bright side the staff was nice and the A/C worked.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKamuk, Manager at BEST WESTERN Hotel & Casino Kamuk, responded to this review, May 22, 2014
Dear Guest

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (506) 2777-0811.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Yours sincerely,

Tatiana Astua
Operations Manager
BEST WESTERN Hotel & Casino Kamuk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakewood, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 29, 2014 via mobile

Staff nice. Hotel noisy, particularly room 201. Had to move after 2nd night. Should have moved 1st night. Room was under restaurant and very close to an all night disco. Not an ocean view, trees. No hot water either. Book a room with view of the pool. Rm 312 was acceptable. Breakfast suffices. Location good for fishing. Get to Manuel Antonio park at 7am or wait in lines.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKamuk, Front Office Manager at BEST WESTERN Hotel & Casino Kamuk, responded to this review, May 11, 2014
Dear ,

Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Marco Ramírez
Front Desk Manager
BEST WESTERN Hotel & Casino Kamuk
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Florida, null, United States
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 23, 2014

Best price best value in our whole trip. small clean comfortable room funky place to park your car but even though we blocked by five cars it took only five minutes to remove their cars wish I could've stayed longer but the place is booked. I wanted to go fishing!

  • Stayed April 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKamuk, Front Office Manager at BEST WESTERN Hotel & Casino Kamuk, responded to this review, May 11, 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Sincerely,

Marco Ramírez
Front Desk Manager
BEST WESTERN Hotel & Casino Kamuk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hannover
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 of 5 stars Reviewed March 24, 2014 via mobile

The hotel contains everything you need but nothing more. Staff is very friendly and helpful. The AC wasn't working 100% and there was only a small TV with mediocre reception. Since the hotel is located right next to the busy street you should like the sound of big trucks using their compression brakes.

Staff we're incredibly friendly and helpful!

Breakfast consisted of a tiny portion of rice&beans with just one scrambled egg and a buffet of fruit and toast.

Quepos itself isn't really worth a longer stay, though.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKamuk, Gerente at BEST WESTERN Hotel & Casino Kamuk, responded to this review, April 23, 2014
Dear Guest

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (506) 2777-0811.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Yours sincerely,

Luis A. Bolaños
General Manager
BEST WESTERN Hotel & Casino Kamuk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed March 18, 2014

I wondered about Quepos town when I found out the Best Western was the most swank hotel in town. After driving around for 5 minutes in the small town, we decided to check out the BW. It's definitely nice compared to many of the other hotels that we peeked into. But at $100 or so per night it was not worth. The rooms were basic BW rooms, fairly clean, fairly sterile. We ended up not staying here -- just to be clear -- when I asked the front desk what's a good restaurant to eat in and they told me the BW restaurant. And they repeated that we should eat at the BW restaurant. When I named some specific restaurants recommended by guidebooks, the people at the front desk said they never heard of those restaurants! At that point, why spend $100+ to stay in a sterile room and be given bad advice? It was too much! Location was right across the street from the ocean but in a noisy-ish area with bars and late night eateries.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKamuk, Gerente at BEST WESTERN Hotel & Casino Kamuk, responded to this review, April 23, 2014
Dear Guest

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (506) 2777-0811.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Yours sincerely,

Luis A. Bolaños
General Manager
BEST WESTERN Hotel & Casino Kamuk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 7, 2014

The room was a little musty, but we hit it right at the Festivus Civicas (like a Mardi Gras) and the location was fabulous! Room was similar to any other BW hotel. Clean rooms, very comfortable beds. Pool area would have been much better, if there hadn't been unpleasant odors wafting through. Food in the restaurant is okay. Staff very helpful.

Room Tip: Choose the rooms on the north side of the complex or the ones in the main building. Our room was fac...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKamuk, Gerente at BEST WESTERN Hotel & Casino Kamuk, responded to this review, April 23, 2014
Dear Guest

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (506) 2777-0811.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Yours sincerely,

Luis A. Bolaños
General Manager
BEST WESTERN Hotel & Casino Kamuk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hotel & Casino Kamuk

Address: Central Ave | PO Box 18-6350, Quepos 6350, Costa Rica
Phone Number:
Location: Costa Rica > Province of Puntarenas > Quepos
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 16 Hotels in Quepos
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Hotel & Casino Kamuk 3*
Official Description (provided by the hotel):
BEST WESTERN Hotel and Casino Kamuk is the only full service hotel in Quepos, offering 44 comfortable, air-conditioned rooms with hot water and cable TV, most with balconies as well. Restaurant, Mira Olas and Bar Mira Olas, open for breakfast 6-10am, seven days a week, we offer a complimentary continental breakfast to our guests, as well as the typical Costa Rican gallo pinto or American style eggs, pancakes and more; all cooked to order at reasonable prices. We also have a casino on premises for those who enjoy gaming, as well as an outdoor pool for our guests who prefer to relax in the sun. - No Smoking Hotel ... more   less 
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Also Known As:
Best Western Kamuk
Best Western Quepos
Quepos Best Western
BEST WESTERN Hotel & Casino Kamuk Costa Rica/Quepos

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