What a horrible experience I had at this Best Western.
I arrived late at night, and there was vacancy at the Best Western. The door man watched me struggle to get my baggage out of the car and up the 3 ft. curb. Didn't lift a finger to help.
Check in was fine, the person at reception was very good and polite. Went up to the room and it smelled like something had been dumped on the floor a week ago. The person at the desk came up to the room, walked in and said "You're right, I'll get you another room". Moved across the hall. The beds in both rooms looked like they had been there since the 70's hard and old. Same with the everything else in the room (except the towels they were nice and new)
I went for a walk because the restaurant was closed. Drug addicts filled the streets, no warnings from the hotel staff.
When I came back I went to check out the casino. The one poker table was closed, and so were half the slot machines. That meant the casino consisted of 1 DJ playing music too loud, a Bar with 5 very drunk people sitting in front of it and about 15 working slot machines with about 8 people playing. Not really a casino (as I know them).
Went back to the room to sleep. Of course my room was right above the casino with the very loud music. Next to impossible to fall asleep. At 5:30 am I was woken up by the restaurant. They decided it was the perfect time to move all the furniture around. I couldn't get back to sleep so I got around 3 hrs sleep in total.
I complained at the front desk when I finally got out of bed and the person working there just looked at me. I went up to the restaurant to complain, there was no restaurant manager, and everyone in the restaurant did the same thing ... just looked at me. No apologies, no one thinking they had done anything wrong, was like talking to a wall.
I had the complimentary breakfast (toast and coffee) and watched the drug addicts hide from the rain in the shelter out the front of the hotel. I asked if I could have a take out cup so I could go back to the room and pack, to go to another hotel and the waiter told me it would cost me $1.50 US. (crazy)
Even though I paid for a night sleep, I got 3 hrs worth and no apology for the noise. There was no compensation at all, not even a coffee to go. Would have been much better off at any other hotel in the city.
- Official Description (provided by the hotel):
- BEST WESTERN Hotel and Casino Kamuk is the only full service hotel in Quepos, offering 44 comfortable, air-conditioned rooms with hot water and cable TV, most with balconies as well. Restaurant, Mira Olas and Bar Mira Olas, open for breakfast 6-10am, seven days a week, we offer a complimentary continental breakfast to our guests, as well as the typical Costa Rican gallo pinto or American style eggs, pancakes and more; all cooked to order at reasonable prices. We also have a casino on premises for those who enjoy gaming, as well as an outdoor pool for our guests who prefer to relax in the sun. - No Smoking Hotel ... more less
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- Also Known As:
- Best Western Kamuk
- Best Western Quepos
- Quepos Best Western
- BEST WESTERN Hotel & Casino Kamuk Costa Rica/Quepos