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BEST WESTERN Hotel & Casino Kamuk: Traveler Reviews

3.0 of 5
Central Ave | PO Box 18-6350, Quepos 6350, Costa Rica
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BEST WESTERN Hotel & Casino Kamuk
Ranked #8 of 18 hotels in Quepos
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103 reviews from our community

    Trip type
Traveler rating
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    28
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    17
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Date Rating
Toronto, Canada
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
77 helpful votes 77 helpful votes
“Not a 'best'”
1 of 5 stars Reviewed September 6, 2012

What a horrible experience I had at this Best Western.
I arrived late at night, and there was vacancy at the Best Western. The door man watched me struggle to get my baggage out of the car and up the 3 ft. curb. Didn't lift a finger to help.
Check in was fine, the person at reception was very good and polite. Went up to the room and it smelled like something had been dumped on the floor a week ago. The person at the desk came up to the room, walked in and said "You're right, I'll get you another room". Moved across the hall. The beds in both rooms looked like they had been there since the 70's hard and old. Same with the everything else in the room (except the towels they were nice and new)
I went for a walk because the restaurant was closed. Drug addicts filled the streets, no warnings from the hotel staff.
When I came back I went to check out the casino. The one poker table was closed, and so were half the slot machines. That meant the casino consisted of 1 DJ playing music too loud, a Bar with 5 very drunk people sitting in front of it and about 15 working slot machines with about 8 people playing. Not really a casino (as I know them).
Went back to the room to sleep. Of course my room was right above the casino with the very loud music. Next to impossible to fall asleep. At 5:30 am I was woken up by the restaurant. They decided it was the perfect time to move all the furniture around. I couldn't get back to sleep so I got around 3 hrs sleep in total.
I complained at the front desk when I finally got out of bed and the person working there just looked at me. I went up to the restaurant to complain, there was no restaurant manager, and everyone in the restaurant did the same thing ... just looked at me. No apologies, no one thinking they had done anything wrong, was like talking to a wall.
I had the complimentary breakfast (toast and coffee) and watched the drug addicts hide from the rain in the shelter out the front of the hotel. I asked if I could have a take out cup so I could go back to the room and pack, to go to another hotel and the waiter told me it would cost me $1.50 US. (crazy)
Even though I paid for a night sleep, I got 3 hrs worth and no apology for the noise. There was no compensation at all, not even a coffee to go. Would have been much better off at any other hotel in the city.

Room Tip: Don't get a room on the 2nd floor you will have the Casino all night long and the restaurant at...
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  • Stayed August 2012, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask JymMorton about BEST WESTERN Hotel & Casino Kamuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Clean property, nice pool, right next to the night life!”
5 of 5 stars Reviewed September 2, 2012

I took my family here, probably would have been a better guys only type thing, but the place was really clean, centrally located to town, and very nice and Cheaper than the hotels I found on the internet! Ok view from the restaurant, but nothing like the views from some of the hotels on the road to the beach. But, it was much cheaper and clean and everybody was super nice so I'd recommend it, especially for those wanting the night life!

Room Tip: If you don't want a lot of noise, I wouldn't recommend staying on the street side, you can s...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask BigBoyBilly619 about BEST WESTERN Hotel & Casino Kamuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax, Virginia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Stay away!!”
1 of 5 stars Reviewed August 3, 2012

Terrible noise 24/7; drunks screaming all night outside. Smelly rooms with linen and towels you wouldn't expect to find in a one star hotel! Mattresses that make you prefer sleep on the floor. The staff was correct, not very warm, they couldn't do anything to change anything to make the experience pleasant. Avoid it if you can! There are beautiful spots on the way to Manuel

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask GoldieGoldie about BEST WESTERN Hotel & Casino Kamuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Atenas, Costa Rica
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
Reviews in 31 cities Reviews in 31 cities
17 helpful votes 17 helpful votes
“Clean, comfortable and noisy!”
2 of 5 stars Reviewed July 22, 2012

I'll start with the positives. Our room was clean and the bed comfortable. The hotel's staff are friendly, and we had a good experience booking a tour through the front desk. The food in the restaurant was good, or at least as good as one can expect in a country not known for its cuisine.

Now for the negatives.

The noise from the casino was so bad that our traveling companions had to move to a different room just to be able to sleep. Our room was under the restaurant, and we heard chairs and table being moved around every night at closing and again every morning before opening.

Although we could see the ocean from our balcony, the view was seriously limited by utility lines and poles. (I think this was also a factor in our never being able to connect to the free Internet service, so we were forced to use the computer in the hotel lobby to check e-mail.)

Lastly, the breakfast buffet consisted of store-bought orange juice - which, I'm sorry, but in a country where orange trees grow in people's yards is really unacceptable - with dry cereal and Costa Rica's version of Wonder bread for toasting. Additional items, like eggs, were available for purchase.

If you don't mind sleeping with earplugs, this one might be an option. Otherwise, move on down the road to Manuel Antonio with its wide array of suitable options.

Room Tip: If you have no other choice than to stay here, be sure to get a room on an upper floor per comments...
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask sftimm04 about BEST WESTERN Hotel & Casino Kamuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Very friendly staff and a very safe place!”
4 of 5 stars Reviewed July 16, 2012

We were very happy with the service from all staff members here, especially Cynthia at the front desk. Our first night we were facing the road and it was very noisy so the next night they moved us to a room on the 4th floor which was extremely quiet. Any questions we had we would call the front desk with no problems. The restaurant cooked up our fish we caught each day for us at an unbelievable price and they were all very friendly and on top of everything. As for the previous comment about the breakfast in the morning, you get what you pay for..... The breakfast is free and it was fresh fruit, bread, Juice, cereal etc. you can't expect it to be a gourmet breakfast. Quepos is one the safest places in all of central America and we traveled through all the countries. I would recommend this place to anyone it's half of the price of the best western in Jaco and twice as nice!

Stayed July 2012, traveled as a couple
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See 2 more reviews by BC C for Quepos
Ask BC C about BEST WESTERN Hotel & Casino Kamuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about BEST WESTERN Hotel & Casino Kamuk

Also Known As:
Best Western Kamuk
Best Western Quepos
Quepos Best Western
BEST WESTERN Hotel & Casino Kamuk Costa Rica/Quepos
Address: Central Ave | PO Box 18-6350, Quepos 6350, Costa Rica
Phone Number:
Region: Costa Rica > Province of Puntarenas > Quepos
Amenities:
Bar/Lounge Business Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 18 hotels in Quepos
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
BEST WESTERN Hotel and Casino Kamuk is the only full service hotel in Quepos, offering 44 comfortable, air-conditioned rooms with hot water and cable TV, most with balconies as well. Restaurant, Mira Olas and Bar Mira Olas, open for breakfast 6-10am, seven days a week, we offer a complimentary continental breakfast to our guests, as well as the typical Costa Rican gallo pinto or American style eggs, pancakes and more; all cooked to order at reasonable prices. We also have a casino on premises for those who enjoy gaming, as well as an outdoor pool for our guests who prefer to relax in the sun. - No Smoking Hotel ... more   less 
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