I reserved Two rooms 90 dollars a night for two nights...One for me and my tica girlfriend..The second for her Special daughter.Upon Our arrival at our room number 53 We discovered that tray was full of live worms...When we complaint to the front desk clerk he said that he will have manager contact us immediately.2 seconds later he said that manager wasn't available even that we see him behind the curtain.
He told us to return to our room and my girlfriend was so upset that she brought back the live worm in the tray...the front desk persons advice Us that we better NOT complaint because we were privileged that we got the expensive rooms for the price of the economics,,,
Suggesting that we should apologize for complaint about the live worm..
Suddenly started to rain and we discovered that our rest room got a leaking in the roof and water was pouring inside with the rain...We went back to the front desk and the front desk guy with an smile said we got nothing to worry about it because rain should stops soon even that he knows that in that season rains every afternoon.
The y offered us finally another room on the 3rd floor which was even worse...Upon our entry was so bad smelling that we had to get out..
To put things worse on may 12 a drunk guest from bellow room 43 got off in the wrong floor and opened our room 53 with his own key.When I complaint about this awful situation to the the concierge,He told me that happens all the time because the locksmith made mistakes and sometimes he made same key for two different rooms..
Unbelievable.....He even suggest that My girlfriend,me and my stepdaughter could sleep together in same bed......NEVER STAY WITH THIS PEOPLE AGAIN......