HI, I wish you could have given us a higher rating too!
Re Yoga: Unfortunately, my mother-in-law broke her knee and we needed to go take care of her back in the USA. We usually have two free yoga teachers here - but for four days, we didn't, and I apologize. We did have another yoga teacher available to teach classes - but not for free. Our website does state that the only free classes are provided when the owner is around - which is almost all of time, but I am sorry I wasn't around for you! (We are, BTW, the only place around that I know of that offers free yoga).
Meanwhile, the bees! That is a drag. The Osa did have a lot of bees this year - and we have successfully removed most of them. I hope you mentioned the bees to our staff - as usually they can take care of them. The balconies of the club rooms are really nice to hang out on, so to not be able to do that does subtract from the experience. I apologize.
Re the fans: we have a lot of fans around, and our staff won't know they are broken, unless you mention something. I feel certain that if you had told the staff about the broken fan, or just wanting more fans, we would have arranged for you to have more. The week you were here was very hot, we agree on that (but not as hot as south Florida in the summer by a long shot).
Transportation is expensive here. We agree. The roads are not good, and despite the Costa Rican laws requiring the taxis to use meters, they steadfastly refuse, and have set their prices high. I do understand part of it - because the roads really take a toll, and gasoline is expensive too. For example, to drive to Matapalo (about an hour drive) is presently $100 round trip - but to rent a 4 wheel drive runs $150 (I just priced this yesterday for some guests). We do explain the cost of transportation on our website, so you must have just missed me. Our goal is to point these things out ahead of time, so people can decide if they want to come to the Osa - it is not an inexpensive vacation. FYI - these costs apply to everyone vacationing on the Osa. In fact, most hotels here charge (unbeknownst to their guests) on top of what the local taxis charge, but we never have and never will.
Lastly, we do have wonderful nature guides. You were here for one of the busiest weeks of the entire year, and thus, booking trips ahead of time during the Christmas Holidays and Spring Break may have made sense. Usually there is no problem. Sometimes if someone wants a private tour, and doesn't want to join with a few other guests, that can spread out our guides a bit thin, but again, it is rare that we don't have someone available. I have tried to ascertain who you are and how many days you were here. If you were only here for a couple days, I can see how our guides might have been booked, but generally most guests come for 5 or more nights, and then we can always find a day or two that our guides are available.
Finally, I don't think your expectations were too high. We like people to have high expectations, and we generally meet them - as viewed by our very high ratings. Every once in awhile however, we do disappoint, and I am sorry about that. Vacations are to be treasured, and we try to make everything great.