My wife and I stayed at Ivan's house for a week in December 2012. We booked travel to and from Alajuela (shuttle and water taxi), and the Tortuga Island snorkeling outing. Besides daily encounters with the owner, Ivan, we experienced 8-12 staff members of this company in various roles. Every interaction with any of these people was helpful, professional, and very friendly. There were a number of special things they did for us well beyond the call of duty. Ivan is a star. I recommend them without reservation and look forward to an early return.
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