Most expensive yet disappointing hotel on our trip, and it's a shame because it's all because of the manager's bad manners and terrible welcome. As we arrived at the hotel around noon, the manager, Usch, was sitting at the desk and looking at us without even saying a simple "hello". We told her that we have a reservation for one night and she coldly answered "no"... okay... we said that we already paid for one night (the hotel asks for credit card number for down payment), and again she just bluntly looked at us and said "no". That's it. Still, we asked her nicely to look in her books again and wow, amazing, turns out we do have reservations...
This horrible horrible welcome continued as our friends asked for a room with an outdoor shower but were given the wrong one at first and eventually asked to downgrade to a simple room because this place wasn't worth the price of 165 dollars. The hotel is also supposed to be a horse farm but we were never told about any possible activities and had to find out by ourselves that if you want to eat at the hotel restaurant, reservations must be made in advance.
But wait that not all! Breakfast was great and everything but we were so angry to find the manger SMOKING around the buffet and dining area. It's a NATURE LODGE!! We understand that Costa Rica has no smoking rules, but really? The manager smoking in the breakfast area??
Check out was 12 and we asked a nice lady at reception (thank god there was one nice lady there...) if we can check out at 12:30 because we wanted to go down to the beach and have a shower before we leave. She said sure, no one stayed in our rooms for that night to come, and just before we were about to leave she came back and guess what? The lovely manager, again in a wonderful hospitable gesture, decided that we can't stay. We spend sooo much money at the hotel with the expensive dinner and wine and all and Usch couldn't give us 30 extra minutes, in a empty hotel, after they already said yes.
And even after we packed and ready to have some fun, we couldn't even use the hotel safe because only Usch had the combination and she left the hotel, so we had to take our passports and money down to the beach. Do you think you can relax after this experience?
Bottom line, this was by far the most expensive yet so disappointing hotel we stayed in during our trip. Again, the place is lovely and the pool charming and dinner was great but when you don't even get a welcome or hello and feel like you are a burden - it's just impossible to relax. And that's why we came to Costa Rica in the first place. So do yourself a favor, either come prepared to get the worst welcome ever and just ignore it, or pick another place that will be worth your money.
You know what forget it - just pick a different place.
- Official Description (provided by the hotel):
- Finca los Caballos - Hotel, Horseback Riding & Wellness - is a delightful nature lodge with only 12 rooms to offer personal service, privacy and tranquility. Inspired by our vibrant natural setting the finca is designed and built with beautiful local woods, stone using local artists and furniture makers to create a relaxed, romantic and barefoot elegant atmosphere. Reception desk staffed around the clock. ... more less
- Also Known As:
- Nature Lodge Finca Los Caballos Hotel Montezuma