This is not a safe place to stay. Whilst we were staying here someone broke into our room in the night and stole my bag with wallet, passports, camera etc in it. Although the location is central and probably the price is fine, the experience we had here was not worth it at all.
Probably the worst was the reaction of the staff, particularly the owner, who were not only unresponsive, unhelpful and pretty unsympathetic but also complained I was 'not a nice person' because I asked to be refunded for the nights we had booked ahead but would now no longer be staying!
Having offered to come with us to the police station this offer was withdrawn, with the owner saying she lived hours away, and then turning up half an hour later and sitting on the chairs outside reception! The owner also said there had been similar incidents of robbery but was clearly in no rush to put better locks on the doors or even notices up to warn other travellers to be extra careful.
Do not stay here - the rooms are unsafe and the owner unhospitable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 26, 2013
Hello, my name is Tom. Since the 1 of June 2013 I am been leasing Hotel Aurora. I have read a lot of reviews of course. I am really sorry for what happened in Hotel Aurora in March 26. I can imagine that you feel really bad and in the reaction of the employees of Hotel Aurora. I have asked, ´how did all this happen´. First, the security guard didn´t take his job serious. He didn´t saw the thieves. The next morning there was no employee present who want to take the responsibility. In this terrible situation the manager have to report the crime. The police can make an investigation and make a declaration for the insurance company.
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These proceedings didn´t happened. I can´t change what has happened. Although I wasn´t the manager yet, I take the complaints serious, because I don´t want that this happen again. I have taken actions to prevent this happen again. First, the security guard doesn´t work anymore in this hotel and second we have security cameras, so we can see what happens day and night. My new staff takes safety very seriously. We have security 24 hours and with the cameras I can guarantee you that Hotel Aurora is a very safe place.
Thanks for reading my response.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.