This is not a safe place to stay. Whilst we were staying here someone broke into our room in the night and stole my bag with wallet, passports, camera etc in it. Although the location is central and probably the price is fine, the experience we had here was not worth it at all.
Probably the worst was the reaction of the staff, particularly the owner, who were not only unresponsive, unhelpful and pretty unsympathetic but also complained I was 'not a nice person' because I asked to be refunded for the nights we had booked ahead but would now no longer be staying!
Having offered to come with us to the police station this offer was withdrawn, with the owner saying she lived hours away, and then turning up half an hour later and sitting on the chairs outside reception! The owner also said there had been similar incidents of robbery but was clearly in no rush to put better locks on the doors or even notices up to warn other travellers to be extra careful.
Do not stay here - the rooms are unsafe and the owner unhospitable
- Official Description (provided by the hotel):
- Hotel Aurora is one of the first hotel built in Montezuma 25 years ago. It is located in the very centre of the town in an intimate and comfortable environment. The management of the hotel has a good reputation of recycling and being evolved in environmental issues. The hotel offers: a fine and fully equiped kitchen, a dining area, a beautiful and comfortable lounge, security service 24 hrs, security monitor system, cable TV, parking area, WIFI, and laundry service. ... more less
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- Also Known As:
- La Aurora Montezuma