I had read reviews for this zip lining and knew what to look for. When we arrived at 12:30 for the 1pm zip lining, we were the only ones there. We paid and took a seat. Some other couples came. Then, a van came with tons of people. I went in and spoke to the girl at the desk and asked her how many people were reserved for the 3pm time slot. She said 4. I asked her to please move us to the 3pm slot and we would come back. She asked me why and I told her it was because there were now 20 people going on this slot and I knew it was going to take a while at each platform. She said, no there are only 14 people going at this time slot and there will not be any wait at each platform because everyone is hooked up quickly. I told her I still wanted to just come back at 3pm and a man on staff that was in the office assured me that there would be not waiting. We went ahead and sat back down. Once they suited everyone up and started giving instructions I counted, and there were 21 people. We couldn't hear the instructions well and several girls asked him to repeat what he was saying and he didn't understand, so my husband explained to them what they had missed. Overall, it took 2 1/2 hours to do the tour and we did not get done till 3:30pm. Why? Because there were too many people and at times we waited 15-20 minutes at each platform. Not everyone fit at each platform so they would do half the people......get them to the next one.....then do the next half.....and wait to start the first group. We only got to be at the waterfalls for about 20 minutes. THE CLIMBING AND STEPS BACK UP FROM THE WATERFALL IS GRUELING. Then there are more steps and more steps and more steps at each platform after the waterfall because you have to work your way back up to the beginning height. After completing it.....I don't feel the $120 was worth it for myself, husband, and son. There was only one line that was long and fast. One of the lines that they are counting as a zip is only about 15 feet long and it is just to get you to the real platform. We might have had a much better time if it wasn't such a large group.