First, this hotel has spacious, beautiful rooms and gorgeous views. Be prepared to do some climbing though, as the rooms are spaced out along the side of a mountain. The shuttle will carry you up to your room if you have the patience to wait.
Don't expect a lot of luxuries in the room, such as a TV or soap. Just the basics here, but there are plenty of rooms with comfortable king-sized beds.
Finally, Heliconia needs to move past the archaic practice of keeping a single metal key for each room on a huge fob. First that means that only one person in your party can have a key to the room Second, if the hotel staff were to say, give your key to another customer instead of their room key, there's no way to figure out what they did wrong. And they might then claim you lost it. Yes. This happened.

We stayed for three pleasant days at the Haliconia. The hotel is not a five star resort but it is a comfortable, clean and enjoyable place to stay. Our room was in a wooden cabin up a steep hill. The walk between the main building and our room was quite a workout. This place would not be suitable to anybody with mobility problems. Parking our rented SUV in the adjacent space was also a bit awkward. The room was huge and all wood inside. It had a king size bed on the main level and two twin beds in the loft. The bathroom had a massive walk-in shower and there was also a large soaker tub off of the main bedroom. The room didn’t have a television but we didn’t go to Costa Rica to watch TV. The rooms also don’t have any heating or air conditioning (or insulation). Monteverde can get cool and windy at times. One night we used a comforter from one of the twin beds as an extra layer on our bed. The wind was very loud that night. Our room didn’t have a phone, although other rooms did. However, the staff let us use one of their phones in the main building and unlike many hotels, it did not block our pre-paid calling card.
The staff at the tour desk was very helpful. They proposed many activities and even offered their opinion (good and bad) of activities from companies competing with their official list. They even offered to book one of the competing tours for us.
Breakfast was not included in our rate but as we didn’t like the look of it, we decided to buy some cereal and milk from the near-by supermarket. We also didn’t like to look or the prices of the evening meals. There are many decent restaurants within walking distance of the Haliconia.
Overall we enjoyed our stay in the Haliconia and would stay there again.

Our room (No. 07) was located at the top of a very steep hill. Coming down was OK but walking up the hill was a killer! A hotel shuttle was offered but generally it was not available when needed.

The hotel staff were very pleasant and our room was spacious, clean and had a good view, but the wooden floors, wall and ceiling were unappealing and made it feel box-like.

Spouse and I and 36 others on a Collette Vacations tour stayed at the Hotel Heliconia. The rooms (in the "zero" building) were incredibly large with a beautiful view. Others said their rooms in the 200 building were "dark" and small. All rooms were up on a very steep hill. Most times a shuttle was available to take you to the room, but once when I was the only one requesting the shuttle, I was told I would have to walk up the hill (I did).

All was going well until I went to check out and pay for incidentals. There were three (3) signs in the lobby with the "American Express" logo, leading me to believe they acepted AMEX. They did not. I became somewhat irate and asked why they were false advertising . Then the clerk tore down one of the AMEX signs - I guess to show me they did not take AMEX. Two such signs were still in the window the next morninh\g, however.

The rooms and food were fine, the poor attitude of the staff and the false advertising would discourage me from ever staying here again. There are many alternative nearby nice hotels.