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“Fabulous experience!” 5 of 5 stars
Review of Casa Batsu

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Casa Batsu
Los LLanos, Monteverde | Next to Monteverde Welcome Center, Monteverde Cloud Forest Reserve, Costa Rica   |  
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2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Fabulous experience!”
5 of 5 stars Reviewed April 24, 2013

It has been one year since our stay at Casa Batsu and I am finally writing a review for our favorite accommodations in Costa Rica! Sorry to be so very late, Carlos and Paula...my tardiness does not mean we have forgotten you!

My daughter and I spent 4 nights at Casa Batsu and loved it! Carlos is an unusually gracious host. He is also extremely knowledgeable about the area (and Costa Rica in general), loves to share what he knows, and he is fun! He was super helpful arranging explorations for us. Paula kept the home fires burning and served us delicious breakfasts and was available for whatever we needed. The rooms and the setting are lovely and just a few minutes drive form downtown Monteverde. We had a fabulous time! And we will be back! Thank you Carlos and Paula for being such gracious hosts! ~ Faith & Aubrey

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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221 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Portland, Oregon
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 7, 2013

We spent three weeks birding across Costa Rica. Carlos and Paula made us feel right at home at Casa Batsu. Located about 1km south of Santa Elena on a large farm, this small guest house has two large rooms. Our room, Maraposa, had two bedrooms, a fridge, small patio and TV. The bath was large with a stone shower. The room was clean and comfortable. There is a large covered patio for guests and seating area where a yummy breakfast is served with excellent local coffee and fresh fruits, included in your stay. We spent four nights. Carlos was extremely helpful in organizing a birding guide and suggestion places to visit based on our interests. We had a rental car and visited Monteverde Reserve, the Hummingbird Garden, Santa Elena Reserve and small private birding reserve with our guide Rafael. There wasn't enough time to see everything on our list. Carlos and Paula offered to prepare us a gourmet seafood dinner one night. It was the best meal we had in Costa Rica - Paula loves to cook.
If you want to have an authentic experience with a wonderful local family this is your place. We can't thank Carlos and Paula enough for making our stay memorable. The only negative was you can hear people in the adjacent room if they are loud.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed April 5, 2013

I booked a room over the internet for 4 nights at Casa Batsu nine months before my trip to Costa Rica. Carlos replied promptly with information about transportation and other services I enquired about and asked for confirmation to complete the booking. I hit reply confirming the details and asking him to please arrange the transportation he had recommended. I followed up with a second email a week later conforming pick up location for transfer. I did not hear anything further – so approximately 2 months before my trip I sent a third email. No reply. I tried phoning the toll free number but go a message – in British accented English - that the person I was trying to reach was not available. I sent one more email before leaving for Costa Rica. In Costa Rica I arranged my own transportation to Casa Batsu. I emailed Carlos from my hotel in La Fortuna letting him now that I would be arriving on the shuttle. Finally, I get a response. Carlos has no record of my reservation and has no room at Casa Batsu. I asked for help finding an alternative. Carols did not reply to me but he did call my hotel and told the desk staff that he could not help. It was Easter, everything was full and it would be too difficult to find accommodation. We were left stranded with no accommodation or transportation back to San Jose on the busiest week of the year.

The wonderful staff at El Silencio del Campo spent over one hour on the phone and internet to find us accommodation in Monte Verde area. They finally found us a room in Santa Elena. They also called transfer companies to ensure that we had transport back to San Jose and even followed up with a phone call to our hotel in Santa Elena to make sure that everything worked out alright.
To El Silencio del Campo: Thank you, thank you, thank you!
To Casa Batsu: Shame on You.

  • Stayed March 2013, traveled with friends
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaBatsu, Propietario at Casa Batsu, responded to this review, April 9, 2013
Dear Madam.

Thank you for your message, I'm sorry for the misunderstanding.
I imagine that it must be very uncomfortable and frustrating,
Realizing at the last minute, that you forgot to book your hotel.

I understand you want to vent your anger with us, but I want to clarify a few things:

1. You never have booked any room at CasaBatsu, There is a big difference between sending an email and make a hotel reservation.
2. All reservations that enter through our system, have a confirmation number. You do not have any confirmation number.
3. I have never booked any transportation, or other service for you. In 10 years as a travel expert, I have never dishonored a confirmation.
3. What really happened is that you contacted us in June 2012, we responded kindly. We also offered our assistance to you, in the warm way we serve all our clients . After that, we never heard anything from you, up to 24 hours before arrival.
4. I must admit that I simply inform you that there was no reservation in your name. The threatening and rude attitude you wrote your email messages. Alienated my interest to help you.

Thanks,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, New York, United States
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 23, 2013

If you're looking for an authentic Costa Rica B&B with unrivaled hospitality, delicious free breakfasts and an expert Monteverde host, Casa Batsu is the place for you! My boyfriend and I arrived to an incredibly warm Carlos and family - who made a delicious pot of Costa Rican coffee and offered us fruit as soon as we arrived. From there, Carlos put on his travel planning cap and helped arrange ziplining, night walks, hanging bridge and coffee tours for our two-day stay. He did all of the planning and negotiating (we got great prices!) and let us relax and enjoy his beautiful grounds as he planned these magical trips. Without a doubt, Carlos is the most welcoming host and knowledgeable expert on Costa Rica; he spent generous amounts of time and energy giving us a warm welcome into his country, and I will always remember our wonderful time spent at his B&B.

Aside from his fervor for all things Costa Rica and hospitality, Casa Batsu offers a beautiful and tranquil setting [awesome sunset spot] just a 3 min. drive from Monteverde's downtown area. The suite sizes are quite generous and perfectly clean. In fact, upon our arrival, the rooms were scattered with fresh flowers.

Net/net: Stay here if you're looking for an authentic B&B with unmatched hospitality. This was a truly memorable experience large in part to Carlos and his family's property.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pearlington, Mississippi
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 18, 2013

I would rate this place THE BEST OF THE BEST IN MONTEVERDE. Carlos the owner of this place, he is the most nicest person we meet in the whole Costa Rica. We're in Costa Rica for 23 days and staying in Casa Batsu is the best thing to us. Very nice to be around with.
We can't pay him enough of all the help that he gave to us.
Staying on this place is absolutely very nice.
Thanks for Carlos and family...

Room Tip: Mariposa room is a good one
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
msp
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 14, 2013

Carlos was very hospitable and very knowledgeable. The grounds were beautiful. convenient to monteverde cloud forest. Rooms were pretty and clean but lacked privacy. Carlos served us a great breakfast every morning.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago de Puriscal, Costa Rica
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 14, 2013

From the minute we drove in, Carlos was there with us, welcoming me by name, offering us fresh watermelon juice, showing us on a map where to find things. Rooms were pretty and clean, we had fresh flowers everywhere. Carlos took us on a small trail through the woods and called to some birds. He showed us a place to watch the sunset, and later even went with us to watch it from some benches. He ordered pizza and salad delivered for us, and set up a table with plates and silverware and more homemade juice. He found me a book to read. He helped us plan our activities and make the most of our stay. Breakfasts were excellent, fresh fruits and juices, bread and jam, eggs, burrito's. The location is quiet and safe. Casa Batsu made our trip to Monteverde so much better, and this is a pretty spectacular place

Room Tip: Mariposa room was roomy and comfortable with 2 bedrooms.
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Batsu

Address: Los LLanos, Monteverde | Next to Monteverde Welcome Center, Monteverde Cloud Forest Reserve, Costa Rica
Phone Number:
Location: Costa Rica > Province of Puntarenas > Monteverde > Monteverde Cloud Forest Reserve
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 10 B&Bs / Inns in Monteverde Cloud Forest Reserve
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Casa Batsú is just more than a hotel ... is our home and we invite you to share the peace, location and hospitality of a true Costa Rican Family House. Our goal is to make you feel at home. We have spacious, beautiful, clean and well equipped rooms for a comfortable stay, a large tropical garden is the perfect place to relax after hiking in the woods, the kids really enjoy playing in the hammocks, or jumping around in the garden. Casa Batsu is the main house in a beautiful family farm over 200 acres, recently remodeled and equipped to welcome travelers who enjoy authentic experiences and quality, In Casa Batsu you will not feel like a tourist. We invite you to join us during your next visit to the Monteverde Cloud Forest. ... more   less 
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Also Known As:
Casa Batsu Monteverde, Costa Rica

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