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“Reservation dropped, left stranded” 1 of 5 stars
Review of Casa Batsu

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Casa Batsu
Los LLanos, Monteverde | Next to Monteverde Welcome Center, Monteverde Cloud Forest Reserve, Costa Rica   |  
Hotel amenities
Vancouver, Canada
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
24 helpful votes 24 helpful votes
“Reservation dropped, left stranded”
1 of 5 stars Reviewed April 5, 2013

I booked a room over the internet for 4 nights at Casa Batsu nine months before my trip to Costa Rica. Carlos replied promptly with information about transportation and other services I enquired about and asked for confirmation to complete the booking. I hit reply confirming the details and asking him to please arrange the transportation he had recommended. I followed up with a second email a week later conforming pick up location for transfer. I did not hear anything further – so approximately 2 months before my trip I sent a third email. No reply. I tried phoning the toll free number but go a message – in British accented English - that the person I was trying to reach was not available. I sent one more email before leaving for Costa Rica. In Costa Rica I arranged my own transportation to Casa Batsu. I emailed Carlos from my hotel in La Fortuna letting him now that I would be arriving on the shuttle. Finally, I get a response. Carlos has no record of my reservation and has no room at Casa Batsu. I asked for help finding an alternative. Carols did not reply to me but he did call my hotel and told the desk staff that he could not help. It was Easter, everything was full and it would be too difficult to find accommodation. We were left stranded with no accommodation or transportation back to San Jose on the busiest week of the year.

The wonderful staff at El Silencio del Campo spent over one hour on the phone and internet to find us accommodation in Monte Verde area. They finally found us a room in Santa Elena. They also called transfer companies to ensure that we had transport back to San Jose and even followed up with a phone call to our hotel in Santa Elena to make sure that everything worked out alright.
To El Silencio del Campo: Thank you, thank you, thank you!
To Casa Batsu: Shame on You.

  • Stayed March 2013, traveled with friends
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaBatsu, Propietario at Casa Batsu, responded to this review, April 9, 2013
Dear Madam.

Thank you for your message, I'm sorry for the misunderstanding.
I imagine that it must be very uncomfortable and frustrating,
Realizing at the last minute, that you forgot to book your hotel.

I understand you want to vent your anger with us, but I want to clarify a few things:

1. You never have booked any room at CasaBatsu, There is a big difference between sending an email and make a hotel reservation.
2. All reservations that enter through our system, have a confirmation number. You do not have any confirmation number.
3. I have never booked any transportation, or other service for you. In 10 years as a travel expert, I have never dishonored a confirmation.
3. What really happened is that you contacted us in June 2012, we responded kindly. We also offered our assistance to you, in the warm way we serve all our clients . After that, we never heard anything from you, up to 24 hours before arrival.
4. I must admit that I simply inform you that there was no reservation in your name. The threatening and rude attitude you wrote your email messages. Alienated my interest to help you.

Thanks,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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254 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
New York, New York, United States
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 23, 2013

If you're looking for an authentic Costa Rica B&B with unrivaled hospitality, delicious free breakfasts and an expert Monteverde host, Casa Batsu is the place for you! My boyfriend and I arrived to an incredibly warm Carlos and family - who made a delicious pot of Costa Rican coffee and offered us fruit as soon as we arrived. From there, Carlos put on his travel planning cap and helped arrange ziplining, night walks, hanging bridge and coffee tours for our two-day stay. He did all of the planning and negotiating (we got great prices!) and let us relax and enjoy his beautiful grounds as he planned these magical trips. Without a doubt, Carlos is the most welcoming host and knowledgeable expert on Costa Rica; he spent generous amounts of time and energy giving us a warm welcome into his country, and I will always remember our wonderful time spent at his B&B.

Aside from his fervor for all things Costa Rica and hospitality, Casa Batsu offers a beautiful and tranquil setting [awesome sunset spot] just a 3 min. drive from Monteverde's downtown area. The suite sizes are quite generous and perfectly clean. In fact, upon our arrival, the rooms were scattered with fresh flowers.

Net/net: Stay here if you're looking for an authentic B&B with unmatched hospitality. This was a truly memorable experience large in part to Carlos and his family's property.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pearlington, Mississippi
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 18, 2013

I would rate this place THE BEST OF THE BEST IN MONTEVERDE. Carlos the owner of this place, he is the most nicest person we meet in the whole Costa Rica. We're in Costa Rica for 23 days and staying in Casa Batsu is the best thing to us. Very nice to be around with.
We can't pay him enough of all the help that he gave to us.
Staying on this place is absolutely very nice.
Thanks for Carlos and family...

Room Tip: Mariposa room is a good one
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
msp
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 14, 2013

Carlos was very hospitable and very knowledgeable. The grounds were beautiful. convenient to monteverde cloud forest. Rooms were pretty and clean but lacked privacy. Carlos served us a great breakfast every morning.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago de Puriscal, Costa Rica
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 14, 2013

From the minute we drove in, Carlos was there with us, welcoming me by name, offering us fresh watermelon juice, showing us on a map where to find things. Rooms were pretty and clean, we had fresh flowers everywhere. Carlos took us on a small trail through the woods and called to some birds. He showed us a place to watch the sunset, and later even went with us to watch it from some benches. He ordered pizza and salad delivered for us, and set up a table with plates and silverware and more homemade juice. He found me a book to read. He helped us plan our activities and make the most of our stay. Breakfasts were excellent, fresh fruits and juices, bread and jam, eggs, burrito's. The location is quiet and safe. Casa Batsu made our trip to Monteverde so much better, and this is a pretty spectacular place

Room Tip: Mariposa room was roomy and comfortable with 2 bedrooms.
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malmesbury
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 8, 2013

This was our favourite place we stayed in Costa Rica. From the minute we arrived after a hot and dusty journey we were made to feel welcome and immediately relaxed. Carlos and Paula have somehow managed to identify all the elements which add up to a create a superb atmosphere and make life easier for the weary traveller - hair driers, fresh flowers everywhere, coffee and tea any time, beautiful terrace and garden and an arrangement with several restaurants to deliver food so no need to drive to town. The breakfasts are different each morning and excellent. We had dinner there one night with another couple and it was the best meal we had anywhere. They put so much care and attention into everything they do. Carlos is an absolute fountain of knowledge when it comes to the history, geography, politics and everything else Costa Rican and recommended some excellent trips both in Monteverde area and further afield for later in our holiday. Thank you Carlos and Paula.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westport, Connecticut
1 review
5 of 5 stars Reviewed March 1, 2013

We have just returned from a wonderful stay with Carlos and Paula at Casa Batsu.
We have 3 children and they loved the spacious gardens with hammocks and swings - and they had a great time playing with Paula and Carlos's son Danny.
Carlos is so helpful and informative, the rooms and gardens are beautiful, there is a very tasty breakfast and a great liad back vibe.
Carlos booked our night hike and zip lining tours for us and he even took the time to go with my husband to the local doctor to get treatment for an ear infection.
I highly recommend a stay at this gorgeous location, you will not be disappointed!
Thank you Carlos and Paula for an amazing visit, you are very gracious hosts.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Batsu

Address: Los LLanos, Monteverde | Next to Monteverde Welcome Center, Monteverde Cloud Forest Reserve, Costa Rica
Location: Costa Rica > Province of Puntarenas > Monteverde > Monteverde Cloud Forest Reserve
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 10 B&Bs / Inns in Monteverde Cloud Forest Reserve
Price Range (Based on Average Rates): $
Number of rooms: 2
Official Description (provided by the hotel):
Casa Batsú is just more than a hotel ... is our home and we invite you to share the peace, location and hospitality of a true Costa Rican Family House. Our goal is to make you feel at home. We have spacious, beautiful, clean and well equipped rooms for a comfortable stay, a large tropical garden is the perfect place to relax after hiking in the woods, the kids really enjoy playing in the hammocks, or jumping around in the garden. Casa Batsu is the main house in a beautiful family farm over 200 acres, recently remodeled and equipped to welcome travelers who enjoy authentic experiences and quality, In Casa Batsu you will not feel like a tourist. We invite you to join us during your next visit to the Monteverde Cloud Forest. ... more   less 
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Also Known As:
Casa Batsu Monteverde, Costa Rica

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