I booked a room over the internet for 4 nights at Casa Batsu nine months before my trip to Costa Rica. Carlos replied promptly with information about transportation and other services I enquired about and asked for confirmation to complete the booking. I hit reply confirming the details and asking him to please arrange the transportation he had recommended. I followed up with a second email a week later conforming pick up location for transfer. I did not hear anything further – so approximately 2 months before my trip I sent a third email. No reply. I tried phoning the toll free number but go a message – in British accented English - that the person I was trying to reach was not available. I sent one more email before leaving for Costa Rica. In Costa Rica I arranged my own transportation to Casa Batsu. I emailed Carlos from my hotel in La Fortuna letting him now that I would be arriving on the shuttle. Finally, I get a response. Carlos has no record of my reservation and has no room at Casa Batsu. I asked for help finding an alternative. Carols did not reply to me but he did call my hotel and told the desk staff that he could not help. It was Easter, everything was full and it would be too difficult to find accommodation. We were left stranded with no accommodation or transportation back to San Jose on the busiest week of the year.
The wonderful staff at El Silencio del Campo spent over one hour on the phone and internet to find us accommodation in Monte Verde area. They finally found us a room in Santa Elena. They also called transfer companies to ensure that we had transport back to San Jose and even followed up with a phone call to our hotel in Santa Elena to make sure that everything worked out alright.
To El Silencio del Campo: Thank you, thank you, thank you!
To Casa Batsu: Shame on You.
- Also Known As:
- Casa Batsu Monteverde, Costa Rica
- Official Description (provided by the hotel):
- Casa Batsú is just more than a hotel ... is our home and we invite you to share the peace, location and hospitality of a true Costa Rican Family House. Our goal is to make you feel at home. We have spacious, beautiful, clean and well equipped rooms for a comfortable stay, a large tropical garden is the perfect place to relax after hiking in the woods, the kids really enjoy playing in the hammocks, or jumping around in the garden. Casa Batsu is the main house in a beautiful family farm over 200 acres, recently remodeled and equipped to welcome travelers who enjoy authentic experiences and quality, In Casa Batsu you will not feel like a tourist. We invite you to join us during your next visit to the Monteverde Cloud Forest. ... more less