I stayed at Hidden Canopy for three nights in early January on a belated honeymoon. My husband and I were in the Clouds room for two nights, and the Eden treehouse for one night. Jenn upgraded us for the last night because her father was coming to visit, arriving on our last night there, and he wanted to stay in Clouds room. My one comment on this is that it felt like a bit of a backhanded "upgrade"; her staff member showing us to our new room tried to spin it as if Jenn was doing us a favor giving us a nicer accommodation on the last night, even stating several times that we wouldn't have to pay for this, and that it was a "gift" from Jenn. The treehouse was indeed beautiful and unique, but it was also somewhat of a hassle for us to have to pack up as if we were moving locations, only to move to a different room. In the end, I am glad that we experienced both the in-house room and the treehouse, but it would have been nice if it had been treated less as a favor that Jenn was bestowing upon us and more as us being accommodating to her needs, which it indeed was.
That said, we enjoyed each night at Hidden Canopy; the property itself is striking, beautifully planned and kept, and tastefully decorated. My husband and I didn't mind the location, as we felt fine walking to and from town during the day; we even walked a longer-than-expected hike to Selvatura park, up the road, which made for a fun, if tiring, afternoon.
Happy hours are indeed a nice perk, and breakfasts were tasty and quickly served in the gorgeous common room overlooking the Nicoya gulf and the surrounding cloud forest. My only additional less-than-enthusiastic comment about Hidden Canopy is that Jenn appears to be quite domineering of your time, activities, and dining options. A staff member circulates happy hour with a signup sheet, asking guests in which activities they will be participating. Some guests surely like having these things planned for them, but my husband and I are usually more independent in our travels, and we had to stand firmly in saying "no" to the activities that we were being pushed towards. For example, we went on a rainforest walk with Kokie, which was fantastic. He was incredibly well-informed, friendly, and professional. On our way out of Hidden Canopy before the tour, Jenn told us that we should go to the Argentine restaurant and bat exhibit after our walk with Kokie. I had mixed feelings about this, because I wanted to do other things, but I said that we would see how we felt after the tour. Jenn told Kokie to drop us off at the restaurant (the same business/location as the bat jungle) after the tour. Kokie did this; this restaurant/exhibit is a bit of a hike outside Santa Elena, so there weren't a lot of other options nearby and we felt compelled to eat at the restaurant, even though it seemed overpriced and not really "Argentine" aside from offering a smattering of empanadas. After eating lunch, we decided to opt out of the bat jungle, instead walking into town to go to the serpentarium. Both Kokie and Jenn asked us later if we had gone to the bat jungle, making it pretty clear that they likely receive a good commission from the bat jungle. As I said earlier, as more independent travelers, my husband and I did not love this aspect of our stay at Hidden Canopy. However, if you don't mind feeling steered towards certain (probably commission-driven) sites, restaurants, and activities, then this won't be a problem.
One more note: my husband and I went on the night tour offered by staff member Olman, which was $50 for the two of us. This tour was a bit of a joke. At one point, I asked Olman a question, and he replied "I could tell you something, but I would be lying at you." This guy didn't seem to know a lot about the flora and fauna of the cloud forest, unlike the wonderful Kokie, and his tour was mostly him silently guiding us through a dark forest, spotlighting the various raccoon-like tree creatures that were abundant. I would have payed maybe $10/person for this tour; we realized its inferiority the next day when we were with someone (Kokie) who truly understood and wanted to share the beauty and wonder of the cloud forest with those on his tour.
Overall, this was a fantastic experience; the little things I point out are just that: details. The overall experience of Hidden Canopy is an overwhelmingly positive one, and I would stay here again if I were to go back to Costa Rica. I would recommend it to any friend or family member, but I would warn that you have to stand your ground if you want to do your own itinerary that doesn't included restaurants, businesses, and tours that are endorsed by Hidden Canopy.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.