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“Amazing Service in Romantic, Luxurious Costa Rican Resort” 5 of 5 stars
Review of Gaia Hotel & Reserve

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Gaia Hotel & Reserve
4.5 of 5 Hotel   |   Km 2.7 Carretera Quepos a Manuel Antonio, Manuel Antonio National Park 6350, Costa Rica   |  
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Naples, FL
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Amazing Service in Romantic, Luxurious Costa Rican Resort”
5 of 5 stars Reviewed June 29, 2013

If you want to travel to Costa Rica and stay in a romantic top-notch resort with close access to much of the eco-tourism this beautiful country has to offer, Gaia Hotel & Reserve in Quepos should be your NUMBER ONE choice. As soon as we arrived and throughout our five-day stay, we were showered with impeccable service. In fact, we could tell from the moment we were picked up at the airport by Alex to be driven to the resort that were in for a treat. Our room (#222 - probably having the best view of the 20 rooms at the resort - imagine a mountaintop overlooking a surrounding jungle valley with the visible waters of the Pacific close nearby) was ridiculous - from the roof-top HUGE sunning deck to the modern Italian-styled bathroom to the unbelievably comfortable king-sized bed. Every day began with a delicious breakfast at La Luna Restaurant (excellent restaurant on the property - another amazing view and probably the best food in Quepos - try the frittata or eggs Benedict). We would then travel to nearby eco-adventures (hiking, white-water rafting, zip-lining) where ALL the details were handled for us by the Gaia front staff (Fabio, Alexander and Sandy) with Christian providing the transportation to and from the front gate. All fun and no worries! Hanging out at the two-level terraced pool (another killer view) sipping margaritas prepared by Joshua was a great way to spend the late afternoon before returning to La Luna for Happy Hour and dinner. The Happy Hour drinks prepared by Diego (especially the pineapple-jalapeno margarita and mojito) and the tapas from the kitchen were as good as you can imagine. Dinner was amazing each and every night (check out the tuna, mahi mahi and shellfish dishes) and the service (waiters Aldo, Jorge, Glen, Mario, John and Jose) was stellar. We even got the chance to meet and mingle with two of the three owners of Gaia (David and Boris - great guys who really care about the experience of their guests). The live music provided by the two of the Gipsy Kings (just kidding but the acoustic guitarist could hold his own against anyone) was another treat we looked forward to every evening. The deep tissue massages (masseuses Chris and Jesus) we received at the resort spa were without question two of the best we have ever experienced. We can't wait to go back!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tommy-Farrell, Owner at Gaia Hotel & Reserve, responded to this review, June 30, 2013
Thanking our recent guests for making Gaia Hotel & Reserve their NUMBER ONE CHOICE for their recent holiday.

We recognize that you had a choice in choosing your hotel while in the Manuel Antonio area and we thank you for making Gaia your choice.

Your recognition of our our service which is second to none in the local area is very much appreciated by our staff.
We strive each and every day to create magic for our guests and it appears we have succeeded in your case.

We thank you very much for taking your personal time to share with others on this TripAdvisor forum.
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796 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
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English first
Washington DC, District of Columbia
Top Contributor
91 reviews 91 reviews
27 hotel reviews
Reviews in 43 cities Reviews in 43 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed June 22, 2013

When it comes to a luxury hotel it's all about the details that makes the difference between good and great. Gaia nails all the details that makes this such a great hotel. From the moment I arrived I was impressed when one of the the owners, David Fleming, met us at the entrance of the hotel. This was not unique to us, but something they do to most guests to show they value them and want them to have the best stay possible. Other details I really appreciated were a cold towel and drink waiting for me upon arrival, a complimentary 20 minute massage that was excellent, a free hour long tour of their beautiful reserve, umbrellas every where you look to ensure you're not caught in the rain and the included breakfast which was fantastic. This wasn't some cheap buffet, it was a meal selection off the menu that was delicious and a great variety of options.

I stayed in a suite which was clean, roomy and very comfortable. They use high quality bedding for a restful sleep, a private coverd patio to relax while enjoying the amazing views and a very spacious and luxurious bathroom, which included a huge jacuzzi tub. What I really appreciatd was when they brought an actual quality mattress my guest, instead of having them stay on a regular uncomfortable pull-out couch.

Gaia isn't just a great choice in Manuel Antonio, it's the only choice if you want a guaranteed amazing hotel experience. Between the white faced monkeys, sloth and toucans outside my door, I hardly saw the need to go else where to see animals. Thank you David Fleming and your partners for doing such an excellent job with creating this bit of paradise in Manuel Antonio. I hope to return in the near future!

Room Tip: You're going to a rainforest so don't shy away from staying here during the low/rainy season...
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tommy-Farrell, Owner at Gaia Hotel & Reserve, responded to this review, June 23, 2013
I am willing to say here that our recent guests' review of our hotel is truly humbling to the owners and the entire staff.

We thank you so much first of all for choosing Gaia Hotel & Reserve and counting us among your greatest experiences.

We said from the beginning when establishing Gaia during the building phase in 2005/2006 that we would only create Gaia if we could bring 5 star elegance and luxury to the Manuel Antonio area. But this had to be combined with a no attitude atmosphere. That is, Barefoot Luxury in the Rainforest.

You came to experience luxury and came away with that including the best service and friendly attitude imaginable.

Thank you for sharing the MAGIC that is created everyday at Gaia........Barefoot luxury....flip-flops very welcome.
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New York, New York, United States
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 20, 2013

Costa rica prides itself on being eco-friendly. Unfortunately many eco-friendly hotels lack luxury. Gaia is the exception to that rule. We were greeted by reception and taken to a beautiful suite. The room had a separate bedroom, living room and huge jacuzzi in the bathroom. The food here is absolutely amazing. The dining area overlooks the forests of costa rica. Beautiful and romantic. Every couple was honeymooning except us. Enough said.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tommy-Farrell, Owner at Gaia Hotel & Reserve, responded to this review, June 21, 2013
Our recent guests are so wonderful to write such a fantastic review of our Gaia Hotel & Reserve.

We do indeed pride ourselves in being very aware of our natural surroundings and take the necessary steps to ensure that the nature we enjoy all around us is preserved for generations to come.
We not only do it for our hotel but instruct our local staff to translate that into their own surroundings where they live. In our opinion being sustainable is not a choice any more, it is an obligation.

This, combined with 5 star luxury and romance, makes Gaia the perfect vacation stop for so many adults.

Thank you for sharing your experience with other readers on this TripAdvisor forum.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Allen, Texas
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2013

This place is amazing. The pictures do not do it justice! The food is wonderful. We did not have one bad meal. Breakfast is awesome and the staff is great! Shuttle to take you to town and back until 4:30 was great! I'd been shopping for Lizano sauce and coffee to bring back home and our concierge, Andres, went and got them for me! He booked everything we wanted to do and filled our room with coffee and cokes for us! He was awesome! I can't say enough about this place! Slept like babies after our daily adventures.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tommy-Farrell, Owner at Gaia Hotel & Reserve, responded to this review, June 30, 2013
Thanking our recent guests for their amazing review of our Gaia Hotel & Reserve.

We are thrilled you enjoyed our service and welcome you back in the very near future. It is guests like you that make the total experience of having created this resort so worthwhile.

Thank you for your comments on this TripAdvisor forum.
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1 review
5 of 5 stars Reviewed June 16, 2013

We stayed at Gaia for 5 days and had an amazing time. Everything was taken care of with the upmost attention to detail. The adventure tours and all transportation to the adventure as well from San Jose airport was handled through the hotel. We NEVER had to worry about anything, 'it was all taken care of.' The food and the staff were professional and very friendly. If you need anything or have any questions Alex and Sandy at the front desk will take care of you. The pool bar was so relaxing. The drinks are great and the view is spectacular. I would recommend the pineapple jalapeno margarita. Josh will make you any wonderful cocktail!
The stone massage was absolutely the highlight of spa treatments. I would recommend the 1 1/2 hour time for this treatment!

If you are looking for a beautiful location, stress free vacation with 5 star service, Gaia is the place.
Thanks to all the staff for taking such good care of use while on our vacation!!!

Stayed June 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tommy-Farrell, Owner at Gaia Hotel & Reserve, responded to this review, June 17, 2013
Thanking our recent guests for sharing their holiday time with us and choosing Gaia Hotel & Reserve.
The entire staff already miss you!

We are thrilled that our service and ambiance met you expectations and that your time with us was memorable and relaxing.

We love all of our staff and they are all family to us. That translates into our guests then being part of the entire Gaia family.

Thank you for sharing your wonderful experience on this TripAdvisor forum.
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Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 12, 2013

My wife and I just returned from our honeymoon at Gaia Hotel and Reserve. I am floating on clound 9 right now! We spent 5 nights at the hotel and were blow away by the service, view and food.

First of all the service was incredible.

Fabio and Alexander at the concierge/front desk made any question, request or transaction apprear seamless. Fabio's bright welcome and enthusiasm perfectly complements Alexander's cool/calm demeanor. If you have a question about an activity, Fabio will get you onboard with his friendly cheer. If any problem arises, Alexander's relaxed and knowlegeable personality seem to make any issue effortlessly dissapear with the snap of his finger.

We had several "pool days" when we just needed to relax all day recouperating from the wedding. The cherry on top of these pool days was Joshua's poolside service. Joshua seemed to know exactly what we needed before we even asked for it. When we got in the pool he laid out fresh towels on our chairs for our return. When he noticed me walking to me room for sunscreen, he asked me if I needed anything and revealed a selection of 10 varieties of sunscreen. The best part of Joshua's service was his Mango/Berry and Banana/Blackberry smoothies. We ordered at least 2 of them every time we went to the pool. And of course right as we finished them, Joshua came walking along the side of the pool to collect the glasses so we didn't have to move from our floating chairs.

At the restaurant, the food was incredible, the view was stunning and the service was top notch. I have to recognize Aldo for being our favorite of the restaurant staff. His humble and warm demeanor made our dining experience superb. His timing was perfect as he checked on us the perfect amount. Too much and it would have been bothersome and distracting. Too little and we would have felt neglected. Aldo has mastered this skill. The volume, speed and tone of his voice were perfect as well. He never shouted nor spoke too softly, didn't rush through things nor did he linger too much, and his tone was never stressed or lethargic, always calm and ready to serve you.

Another impressive act of service was when the General Manager and part owner Boris happened to be hanging around the front office, heard we were going into town and offered to give us a ride into town and down to Manuel Antonio National Park for a day at the beach. My wife and I noticed when he was walking around the local bakery, that many of the customers knew him and he was friendly with everyone. This man is obviously immersed and a great contributor to his community, rather than just being the boss at a nice hotel. The fact that he took time out of his day to give us a ride and chat with us and the locals showed his true colors and revealed that the great service and a friendly attitude flows up and down the chain of command at the hotel.

Secondly we get to the view/atmosphere. Gaia Hotel and Reserve is a clean/modern style hotel set on top of a steep hill overlooking the rainforest with the beach and the ocean just over the next hill and off in the distance was a river delta at the foot of a range of peaks with clouds/fog rolling down the the mountains to the delta below. We enjoyed this view every time we looked out out balcony, ate at the restaurant, floated in the infinity pool, or drank coffee on the top deck of the suite. we arrived in costa rica and to the hotel by night, so the first morning when the sun rose at 5:15 I was blown away when I first looked out the window. My wife described me like a child waking her up on christmas morning saying, "you gotta come see this." As far as the rooms are concerned, the bathroom was by far the best room in the house. Every other room was simple, clean, comfortable and luxurious, but the bathroom takes the cake. With the massive jaccuzi tub, windows opening up to a view of the rainforest and mountains, and the candlelight dimming sconces, the bathroom is a kindom of is own. if I were to have one complaint (very minor) it would have been the room key lock requiring some manipulation for it to work. the first night we got our room key and were standing outside the room for a good 10 min before we figured out the you had to bend the room key up and pull it out slowly to get it to work. Slightly annoying, but nothing major.

We stayed at the end of May which is the beginning of rainy season. I HIGHLY recommend this time of year if you want to relax because the weather is beautifully sunny from 5:15am to 2:00pm and guaranteed to rain from 2pm to 8pm every day. The reason I say it is good for relaxing is that is plenty of time for sun related activities (pool, beach, etc.) and then the afternoon/evening is a perfect time for a little siesta, massage, or meal. The added bonus to this time of year is that no one is there! the hotel was at about 50% capacity so there was always a table at the restaurant available, only one other couple (or sometimes none) at the pool and drivers available at a moment's notice. I think this played a part in the quality of service we recieved.

Lastly the food was the best I have ever had. Top choices for breakfast are the Costa Rican Breakfast, or the Vanilla Mango Pancakes. For lunch the Mango Tuna Wrap is incredible (my wife ordered it three days in a row) and I loved the seafood risotto. Dinner's top choices for us were the ginger and planko tuna and above all the Grouper Papillote is the best dish on the menu.

I will be writing a separate review of the La Luna restaurant to give it the credit it deserves.

To all the staff at Gaia, I thank you for an amazing honeymoon, I wish we could have stayed longer, and hopefully can return someday.

Pura Vida,

Ryan and Jessica
Houston, TX

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tommy-Farrell, Owner at Gaia Hotel & Reserve, responded to this review, June 13, 2013
We are so very very happy that your experience with us here at Gaia was so wonderful!

Thank you for sharing your honeymoon experience with us. We understand there might be choices out there in the Manuel Antonio area but in your case you chose the best of the best.

Your documentation of your stay at Gaia is heartwarming to our entire staff and for this we thank you.

I guess our motto holds true for you thumbs down: More than you expect and all that you deserve.

Thank you for sharing with other readers on this TripAdvisor forum.
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 8, 2013

In May 2012 my husband and I stayed at the Gaia hotel for 5 nights. We purchased the vacation on Travelzoo so we were a little skeptical of what to expect. From the moment we arrived we were amazed. The resort was gorgeous, the staff was extremely friendly and helpful, the views were incredible and the room was far superior than we had imagined. We had 2 couples massages which were very relaxing and tranquil. I highly recommend their spa. The staff were extremely helpful end organized us unbelievable excursions. We went white water rafting, nature hike on the reserve, and did a 10 in 1 which included horseback riding, repelling, hiking, zip lining, canyoning etc. The food at the resort was delicious and the view from the restaurant is breathtaking. I would 100% recommend staying here if you are looking for a relaxing, romantic, or even adventurous vacation. We loved every second we were there.

Stayed July 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tommy-Farrell, Owner at Gaia Hotel & Reserve, responded to this review, June 8, 2013
We thank our guests very much for their gracious review our Gaia Hotel & Reserve.

Thank you so much for choosing us and we are thrilled we did not disappoint you.

We realize vacation time is very precious and making the right decision as to where to stay is very important......

And you are wonderful people to share your very special experience here at Gaia with others on this TripAdvisor forum.

We welcome you back as repeat guests anytime........
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Additional Information about Gaia Hotel & Reserve

Address: Km 2.7 Carretera Quepos a Manuel Antonio, Manuel Antonio National Park 6350, Costa Rica
Phone Number:
Location: Costa Rica > Province of Puntarenas > Manuel Antonio National Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Manuel Antonio National Park
#1 Luxury Hotel in Manuel Antonio National Park
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Gaia Hotel & Reserve 4.5*
Official Description (provided by the hotel):
Gaia Hotel, Manuel Antonio's only 5-star resort and dining. Bask in our infinity-edge pools, dash Aveda bath salts into your Jacuzzi and relax enjoying the jungle and ocean views. Rooms feature A/C, cable, flat screen TVs, portable phones, home entertainment units, internet connectivity, coffee-maker, mini-bar, safety box, hairdryer, 24/7 room service and full spa services. Your personal valet sees to your needs, and our Nature Guide hosts an exclusive tour of our 12-acre Nature Reserve. ... more   less 
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Also Known As:
Gaia Hotel And Reserve
Gaia Hotel & Reserve Costa Rica/Manuel Antonio National Park

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