My husband and I just returned from a wonderful week-long vacation in Manuel Antonio, Costa Rica. We stayed at the Issimo Suites, and had a really wonderful time. The views were amazing, the service was wonderful, as everyone was helpful and always smiling. The front desk staff, Elier and Ariel, were most helpful, and Dixon in the restaurant was always eager to serve, and Margarita's room decorations were pretty awesome. I also loved how quiet and peaceful it was compared to some of the other hotels nearby - the hotel specifically catering to couples was the main reason I had chosen the hotel.
The monkey visits were our favorite part of our stay :)
It got busy at the end of our week, and there were some lapses in the appearance of the cleaning staff, but we didn't mind all that much. Our room was nice and clean most of the time. :) We did have an issue with a roof leak on a particularly rainy night (rainy season in Costa Rica means a LOT OF RAIN!!!), but they had it fixed the next day and offered us a free dinner which we took on our last night.
Some upgrades are required for Issimo Suites, which is why I give it a three star - an electronic billing system perhaps; maybe a new roof; additional cleaning staff as they seemed to have a hard time managing with the current staff, and a better menu with better prices at the restaurant (breakfast was the best meal) would help Issimo Suites go a long way. These are really things that need to be looked to by the establishment, and not the staff. I give the staff a 5-star.