My husband and I stayed here from 2/25-3/1 and were excited about all the reviews we read only to be disappointed. We had the most basic room, in the basement level of the complex. The bathroom was difficult to use with a tiny vanity and a mirror that you had to bend down to use. Everything was slightly "off." There was no alarm clock, no shampoo/conditioner, there was a decorative bag of unwrapped soaps with a hair on one, the curtains didn't fit the window so light poured in every day, the safe didn't work, a light kept flickering on during the night even when it was switched off. Some of the staff were nice and some were indifferent. There really was nothing special about this hotel except for the view from the restaurant and pool area. We still can't understand why everyone raves about this hotel, unless the higher end rooms are spectacular. I would not recommend it, nor would I return. It was probably the low point of our trip to Costa Rica.