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Issimo Suites Boutique Hotel and Spa: Traveler Reviews

4.0 of 5
Waterfront, Manuel Antonio National Park 6350, Costa Rica
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441 reviews from our community

Traveler rating
    290
    94
    32
    14
    11
See reviews for
Families
24
 
Couples
333
 
Solo
3
 
Business
2
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Loved some things, but with room for improvement!”
3 of 5 stars Reviewed November 13, 2012

When a quick phone call on a Saturday morning revealed that Issimo was willing to give me a junior suite for $89 which was half of the off-peak rate, I immediately gave my credit card details to seal the deal. I regretted my decision when I saw signs outside various high-end hotels in the area advertising space and walk-in rates. I wished that I had held off to do an ocular and make a comparison.
Marketed as a honeymoon hotel with no children allowed, Issimo lived up to expectations in terms of setting: a breathtaking view of the Pacific from the room's balcony, rose petals scattered on the bed, complimentary bottle of champagne and breakfast coffee delivered at your doorstep.
Prices were excellent: The 50-minute massage special was a good deal at $29 and food and drinks were at 50% off during happy hour at 1-5pm. The included breakfast was delicious and consisted of combined buffet (fruits, sausage, breads, coffee) and a la carte (Continental or American).
This is where the honeymoon ends. The servers take FOREVER to do anything (30 minutes to get my bill even after i followed up and I was the only customer), only 1 or 2 can converse in English. The receptionists don't pay much attention to the guests and with the exception of one server named Alex and the masseuse, everyone needs a lesson in customer service with a smile. Some utensils had stains.
The room looked pretty at first but on closer inspection, towels were frayed, the safe didn't work and the jacuzzi spewed water like crazy when I tried to turn it on. The bed was comfortable. Btw, the shower/jacuzzi has no partition whatsoever from the room so the place is definitely not for staying with anyone other than your significant other!
It was my bad not to check if the hotel had beach access. Apparently, only 3 or 4 hotels in the area had it. So I had to drive my car to another area and hike 10 minutes through a jungle to get to the beach. It was nice enough, but I like my beach to come with beach chairs and restaurant service hehe. So I much preferred our stay at Arenas del Mar. The pool was nice and had a view.
All in all, not bad for the low, low price that I paid. I'd feel sorry though for anyone who pays the full price. I think management should focus efforts on training the staff, fixing stuff that don't work and replacing those towels!

Stayed October 2012, traveled solo
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Ask lifeinslippers about Issimo Suites Boutique Hotel and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“ok, not great.”
3 of 5 stars Reviewed November 11, 2012

We arrived at night in the rain and the staff was very polite and greeted us. We could not see that the place was under construction. The pool was closed being retiled. The deck was GONE.... (hazardous).... in our room the worker was working on getting the power on as it had blown a fuse. This happened again 20 min later. Let me say had we been told this before hand, we would have booked another property. We booked online through TINGO so of course NONE of the construction was mentioned the price was not even that great.

Forward.... I kinda think the rooms are cheesy... a little too open. One chair.... not two.... the windows seemed to have mirrors inside so we could not see out at night even with the lights out. DAYLIGHT, it was a gorgeous view. The bed was very soft and comfortable. The staff outstanding. My only complaint was the property was under construction. We walked down to the beach and back for breakfast. Our waiter was amazing. He was there to make everything just as we wanted. We left after breakfast and continued on our journey.

All in all, I am neutral. Would have enjoyed the place had it not been in the state it was.... but the staff was exceptional.....

Room Tip: ask for a porch with chairs better than the top room that has no porch.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask EcoAdventuretraveler about Issimo Suites Boutique Hotel and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bogota, Colombia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
“A small piece of Pura Vida.”
5 of 5 stars Reviewed October 29, 2012

My boyfriend found this place from a recommendation from a friend. It's small, definitely a honeymoon kind of place. The rooms are awesome and the staff is very friendly. We were only going to stay one night but ended up staying two. It's always the little things that make the difference. We had flower petals on our bed when we checked in and the staff sent us up a bottle of sparkling champagne. It was also really nice to have a hot pot of coffee waiting at our door when we woke up. The entire stay was awesome, I only wish we could've stayed longer. Super romantic.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask sgallardo620 about Issimo Suites Boutique Hotel and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“Fantastic all around stay- Pura Vida!”
5 of 5 stars Reviewed October 27, 2012 via mobile

My husband and I stayed at Issimo for 5 nights and it was fantastic! The room was awesome, food was delicious, service was great, and all of the staff were friendly, polite, and accommodating (especially our server Dixon). They also have great views from the rooms and the pool is very nice. We even had cute little monkey visitors. The room price was terrific and the food was all 50% off.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Marcigirl78 about Issimo Suites Boutique Hotel and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Beautiful Romantic Getaway”
4 of 5 stars Reviewed October 24, 2012

This place is absolutely beautiful. So serene and romantic. We loved it. The service was also incredible. The views from our suite were amazing. We also felt safe with their security guard always at the gate. I would go back there anytime. The jacuzzi was filled with fresh flowers and candles everytime they cleaned our room. We witnessed one of the best sunsets of our life on our very own balcony. Of course, can't forget the fact that our bed was super duper comfy!

Room Tip: Awesome stay!
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jennifer A about Issimo Suites Boutique Hotel and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Issimo Suites Boutique Hotel and Spa

Also Known As:
Issimo Suites Boutique Hotel
Issimo Suites Boutique Hotel Manuel Antonio National Park
Issimo Hotel Boutique
Issimo Boutique Hotel
Issimo Suites Boutique Hotel And Spa Costa Rica/Manuel Antonio National Park
Address: Waterfront, Manuel Antonio National Park 6350, Costa Rica
Phone Number:
Region: Costa Rica > Province of Puntarenas > Manuel Antonio National Park
Amenities:
Bar/Lounge Beach Business Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotels in Manuel Antonio National Park
#5 Luxury Hotels in Manuel Antonio National Park
#7 On the Beach Hotels in Manuel Antonio National Park
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Issimo Suites Boutique Hotel, Spa & Waterfront Reserve offers intimacy and elegance for your romantic escape. Each suite includes a Jacuzzi bath tub for relaxation and enjoyment, as well as a majestic ocean view overlooking a pristine pacific cove. A plush king size bed, sofa, and room service from our boutique restaurant await your arrival. You can also indulge yourself with a massage in our spa after a day of adventure on one of our many tours or beaches. Our romantic hideaway suites access adjacent sandy beaches with a walk to the cove or famous Manuel Antonio Park and beaches. ... more   less 
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