I just returned home from my vacation in Quepos, Costa Rica, and I had to write a review and let everyone know just how awesome the Mango Moon is. Trip advisor is where i got most of my information when planning our trip, and so i thought our experience may be helpful as well.
First of all, the entire was very helpful via email as I was making reservations and asking a zillion questions about how to get to Quepos from San Jose, and customs, etc. But our expectations were exceeded when we arrived. Aside from being super friendly, everyone was also unbelievably helpful. They had a large book of all the tours in the area, and recommended their favorites and the most reputable outfits. They also booked all of our tours for us as well. Everything they recommended turned out to be wonderful, and we were disappointed with nothing.
One event did stand out during our stay, however, which speaks to the high level of dedication and caring that this staff has for their guests. My boyfriend had made a copy of his passport and drivers license to bring with us as we toured, so that he could leave his passport in the room safe (as the guidebooks recommended). The problem was that he put this copy inside the book he brought on the trip, and left the book on our Sansa flight from SanJose to Quepos. Of course when he realized this the morning after our arrival, he freaked out and didnt want his identity stolen. When we told Arlyn (who is there every morning) what had happened, she promptly started calling the airline for us to try and track down the book. Eventually, she located it, and Sansa had it sent back to Quepos on the next flight. We were so relieved about finding it, that we asked for the best way to get to the airport to pick it up. This is when Donna, the owner of the hotel, told us not to worry, that we should go enjoy our day and that she would pick it up for us while we were out. I have never seen a staff who was so helpful with something that was really just a personal problem, and completely our fault. But it was soooo appreciated and such a weight off of our shoulders. With his mind at ease, my boyfriend was able to relax and enjoy our day, and everything else worked out fine.
But this attitute carries over to every aspect of the Mango Moon. The atmosphere is very much family and friends, where everyone staying there comes down for breakfast (which is wonderful by the way, defintately try the juevos rancheros and banana pancakes) and chats with each other, comparing notes about tours they have done, or are planning to do, etc.
Aside from the staff, the accomadations were also great. We stayed in the Titi Tiki room, overlooking the pool with floor to ceiling windows on two sides giving a great view of the jungle. We did get woken up a few nights by the monkeys running across the roof, but this didnt bother us, we were just excited that the monkeys were there! The pool was great and there is an awesome, beautiful private black sand beach just a short hike down from the hotel. It is also in a gret location with regards to good restaurants etc.
Also a note to anyone visiting Quepos. The bus system there was great. For 50 cents a person (as opposed to cabs for $5 a person) it picks you up right at the top of the hill and will take you all the way from manuel antonio park/beah to downtown quepos and stops all along in between. It was cleaner and easier than buses in the states, and runs about every twenty minutes.
In a nutshell, we had a great time and will definately be back at the mango moon. I am also going to recommend it to anyone i know who is going to that area.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.