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“Nice location and rooms, but the words hotel breakfast we have ever had ! ” 3 of 5 stars
Review of Shana Hotel

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Shana Hotel
4.5 of 5 Hotel   |   Road to Quepos Point, Manuel Antonio National Park 5000, Costa Rica   |  
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Hotel amenities
Offers & Announcements
Complimentary bottle of wine
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Nice location and rooms, but the words hotel breakfast we have ever had ! ”
3 of 5 stars Reviewed yesterday NEW

The location is good and there is a Beautiful little secret beach only a few minutes walk away . The staff is also friendly, But there is a lack of management and things are kind of "halfays" .

The rooms are huge, but the beds are very hard and the cleaning is far from perfection . Also there is a lac of toiletries and equipment ; bathrobes , tea boiler etc .

So what I really need to highlight ; the breakfast . It is right out horrible !! Forget about any cappuccino or fancy tea ! I have been at hotels al over the world , but never experienced anything more disappointing. In true words these were the only(!) options for breakfast : White bread for sure not newly baked , one sort of local sweat cheese, one sort of salami, rice with beans , some tomatoes and cucumbers, 2 types of corn flakes , drinking yogurt , 3 sorts of fruit , hard boiled eggs ( so hard boiled they are black) and some dry , old looking sausages . Except from that one could get eggs, but forget about anything els than ham or cheese in your omelet . Oh by the way I forgot to say . One cannot get water and only juice was orange juice tasting like soda.

For a 4,5 star hotel this is ridiculous . Also the way it was presented was tragical and un tempting .

We ended up eating nothing but fruit !

This hotel has potential , but for now it's very (!) far from perfect .


Stayed December 2014
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246 reviews from our community

Traveler rating
    138
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    31
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I recently stayed at Shana hotel with a couple buddies for our five year high school anniversary. The customer service was great! Very relaxed atmosphere with a great staff to help you with all your needs. I will definitely be returning to this hotel!

  • Stayed November 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

In this hotel i found peace and relax between the Ocean and the jungle.
The stuff are very friendly and the service is excellent except the happy hour.
Rooms are clean and the chamber made is lovely .
I will defenatelly recommend Shana Hotel to my friends.

  • Stayed November 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 1 week ago

Costa Rica is a paradise and Shana Hotel is a small paradise. I booked Shana Hotel online as I wanted to be in the Pacific side of Costa Rica and after seeing the pictures in different webs. I have to say that I spend with my husband and chiled one of the best holidays. Everything went well and smoothly from our arrival until our departure. Hotel veryclean with an amazing view of the Oceand and the Jungle, a beautiful mix betwen water and jungle! We enjoyed this view every day and every morning durin breakfast which was served with nice Buffet. Food was excellent and the fruit from Costa Rica were amazing! I will surely recomand Shana Hotel to my friends and family. A big thank for MR Carlos who helped us in anything we needed during our stay.
Hope to see again.

  • Stayed November 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

I was in Shana Hotel for three days with my Fiance and we had the best time ever. People friendly, smily and very cool. We never missed the Happy Hour and the best Cocktails made from Mr Fabian PURRA VIDA. Actually it is the best time to be by the pool enjoying the superb view and the Cocktails as the happy hour is between 4 PM and 6 PM. It's a petty that the hotel was fully booked because we could not extend some more days. Big thank one more time to Fabian and all the rest.
We will come back soon.

  • Stayed November 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There are two sections at Shana: 1)the hotel, and 2) the residences. People who give Shana great reviews likely stayed in the residences. Those with bad reviews--the hotel. We had to upgrade to a jr. suite on the top floor. The 1st two rooms we were offered on the bottom level were unacceptable and look nothing like what's advertised on the website. Also, be skeptical of great reviews where the reviewer has only one review on TA. The first 2 rooms we saw were old and worn. But the hotel began bringing in new head boards and hard mattresses while we were there. So they are trying. But, this is no where near a 4.5 star. However, we were fine with our suite upgrade in room 132. Spacious, not worn, clean, awesome ocean view. We saw howlers and titis from our balcony. And this hotel is closest to Playa Biesanz. Just know before you go, if you must. Otherwise, stay at one of the other luxury hotels in the area. I recommend Hotel Parador. We stayed there two nights. Oh yeah, the bartender at Shana makes great mojitos!

Stayed November 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

A very romantic and beautiful hotel in the heart of Manuel Antonio and 5 min from the National parc. First day we had a small problem with the Matress which is a new one just changed from the management. But the manager after calling the reception, changed for ud immediatly . Room is very beautiful and confortable.
We had a dinner in the restaurant and the food was amazing, thanks to Mr Aldo the chef. The manager offered us a bottle of wine to opologize for changing the Matress. We appreciate it and all the rest was perfect.

We will for sure recommend Shana Hotel.

  • Stayed November 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Slym-Ben-Mida, General Manager at Shana Hotel, responded to this review, 2 weeks ago
Dear Sir,Madam ,

All Shana hotel employees would like to thank you for your positif review.We are all glad that your stay in our Hotel met your expectations and we are all looking forward to see you back in Shana in the near future. Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shana Hotel

Address: Road to Quepos Point, Manuel Antonio National Park 5000, Costa Rica
Phone Number:
Location: Costa Rica > Province of Puntarenas > Manuel Antonio National Park
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Luxury Hotel in Manuel Antonio National Park
#7 Spa Hotel in Manuel Antonio National Park
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shana Hotel 4.5*
Number of rooms: 28
Official Description (provided by the hotel):
Shana Hotel is the world’s leading brand in exclusive lifestyle boutique hotels. Embracing the culture, beauty, purity and perfection of its natural environment. Shana Hotel in Manuel Antonio, guarantees guests a unique and exclusive travel experience. Complimented by distinguished design, organic local cuisine, ecological adventures and exceptional hotel amenities, this new hotel in Costa Rica is among of the most exclusive and prestigious lifestyle hotels in the world. With that premise in mind, the Shana Hotel provides visitors a fabulous selection of 27 rooms, all with exceptional garden and ocean views. Choose from Superior or Deluxe Rooms, Junior Suites or pamper yourself in the Souss "Spa Lifestyle Suite," a 3 bedroom luxury unit with its own private infinity pool and full kitchen facilities! Book today to start enjoying your dream Costa Rica vacation getaway! ... more   less 
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Also Known As:
Shana Hotel Costa Rica/Manuel Antonio National Park

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