I have never received such wonderful customer service. This was the last part of our trip and the middle part was an exhausting let down so by the time we got to Manuel Antonio we were extremely tried and hoping for the best. While everything in Manuel Antonio is expensive and there are lots of options Rebecah helped turn our trip around and she is just awesome. The hotel itself is what I would expect for a modern, clean hotel. Especially for the area, everything in that area is touristy and evident that a lot of people come through there every day. Run down and touristy but not in a bad way. We got there early and Rebecah appeared to be doing everything. She sent someone to get our room ready and while they were doing that sat down with us and helped us plan everything. We knew what we wanted to do and at that point did not care with which company. Rebecah was on the phone right away booking both the excursions and transportation, I'm sure she gets a cut of it but at the same time she earned it! (Go Girl). We were there over Valentines Day and my boyfriend and I had a full day planned (thanks to Rebecah). When we got back from the day, before we went to dinner there were flowers and chocolates on the bed! My boyfriend had asked Rebecah where he could get me flowers and she offered to drive to the town next door, where they would be cheaper, over her break, while we were out having fun, and put them in the room. I have never seen someone go so above and beyond and make me feel so special. If you are still there Rebecah, I apologize for this taking so long but THANK YOU again! Just an overall great experience.
- Official Description (provided by the hotel):
- Shana Hotel is the world’s leading brand in exclusive lifestyle boutique hotels. Embracing the culture, beauty, purity and perfection of its natural environment. Shana Hotel in Manuel Antonio, guarantees guests a unique and exclusive travel experience. Complimented by distinguished design, organic local cuisine, ecological adventures and exceptional hotel amenities, this new hotel in Costa Rica is among of the most exclusive and prestigious lifestyle hotels in the world. With that premise in mind, the Shana Hotel provides visitors a fabulous selection of 27 rooms, all with exceptional garden and ocean views. Choose from Superior or Deluxe Rooms, Junior Suites or pamper yourself in the Souss "Spa Lifestyle Suite," a 3 bedroom luxury unit with its own private infinity pool and full kitchen facilities! Book today to start enjoying your dream Costa Rica vacation getaway! ... more less
- Reservation Options:
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- Also Known As:
- Shana Hotel Costa Rica/Manuel Antonio National Park