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“Rebecah makes this worth the price” 5 of 5 stars
Review of Shana Hotel

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Shana Hotel
4.5 of 5 Hotel   |   Road to Quepos Point, Manuel Antonio National Park 5000, Costa Rica   |  
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$159 (USD)
Des Moines, Iowa
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Rebecah makes this worth the price”
5 of 5 stars Reviewed 2 weeks ago

I have never received such wonderful customer service. This was the last part of our trip and the middle part was an exhausting let down so by the time we got to Manuel Antonio we were extremely tried and hoping for the best. While everything in Manuel Antonio is expensive and there are lots of options Rebecah helped turn our trip around and she is just awesome. The hotel itself is what I would expect for a modern, clean hotel. Especially for the area, everything in that area is touristy and evident that a lot of people come through there every day. Run down and touristy but not in a bad way. We got there early and Rebecah appeared to be doing everything. She sent someone to get our room ready and while they were doing that sat down with us and helped us plan everything. We knew what we wanted to do and at that point did not care with which company. Rebecah was on the phone right away booking both the excursions and transportation, I'm sure she gets a cut of it but at the same time she earned it! (Go Girl). We were there over Valentines Day and my boyfriend and I had a full day planned (thanks to Rebecah). When we got back from the day, before we went to dinner there were flowers and chocolates on the bed! My boyfriend had asked Rebecah where he could get me flowers and she offered to drive to the town next door, where they would be cheaper, over her break, while we were out having fun, and put them in the room. I have never seen someone go so above and beyond and make me feel so special. If you are still there Rebecah, I apologize for this taking so long but THANK YOU again! Just an overall great experience.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Slym-Ben-Mida, General Manager at Shana Hotel, responded to this review, 2 weeks ago
Dear Sir,Madam,

Thank you very much for having spent a bit of your time to share your experience of Shana hotel on TripAdvisor.We are extremely glad that you enjoyed your romantic stay here with us.Rebecah is gratifull for all the nice words you wrote about her.We all hope to see you back in Shana in the near futur.

Best Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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203 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
NYC
1 review
5 of 5 stars Reviewed 2 weeks ago

I travel a lot and am rarely impressed when I open the door to my room, but I could not believe the size and space inside my room here. Both the main room and bathroom are extremely large, clean and well organized with a fridge and balcony too! I really enjoyed waking up to the conversations of the monkeys outside my room.
You can just hang out in this self contained hotel, with pool, spa and extremely professional and service oriented staff. Beautiful sunsets, happy hour, good restaurant. The staff will gladly make reservations for activities and tours, offer suggestions and recommendations.
Playa La Biesanz, "50 meters away" is not crowded and if you are lucky, the monkeys will come by around 3:30 in the afternoon to entertain you in the surrounding trees. Everyone gets lost going to the beach. On your right, look for some cement poles (see photo), squeeze through, follow the roosters sounds. If you miss this opening, there will be a yellow sign indicating no garage. Turn around and look again. I would definitely return to this hotel. Loved the location and the architecture, the staff and sunsets....everything.

Room Tip: The higher the floor the better the view.
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  • Stayed July 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Slym-Ben-Mida, General Manager at Shana Hotel, responded to this review, 5 days ago
Dear Sir,Madam,

We would like to thank you for your time and for your review on TripAdvisor.We are all very glad that you had a great time here in our Hotel Shana.Your review encourages us to always try to improve our services and the quality of recieving our guests.

We are looking forward to see you in our boutique hotel in the near future.

Pura Vida.
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San Jose, Costa Rica
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Really nice place ... The architecture of the hotel is really nice ... Beach is close enough and beautiful... Gives you a sense of private perfect for vacations! Rooms are perfect and in general staff service is good.

  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Slym-Ben-Mida, General Manager at Shana Hotel, responded to this review, 2 weeks ago
Dear Sir ,Madam,

Thank you very much for your review.we are glad that you enjoyed your stay here with us In Shana hotel and we are gratifull that you took time to share your experience on TripAdvisor.

Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 3 weeks ago

Without a doubt, the experience at Shana Hotel is nothing short of wonderful. From the moment we arrived staff members were gracious, welcoming and friendly. We checked in early and the gentleman at reception was accommodating with our request. Within minutes we were all settled and were being escorted to our upgraded Junior Suite.

The room was spectacular! The bathroom was beyond spacious and the double vanity was great for my girlfriend and I. The layout of the room was inviting and it flowed perfectly onto the porch where we had a breathtaking view of the greenery and beach -- truly beautiful!

Beyond anything, we appreciated how pleasant Mr. Benjamin, the general manager, was with our request to spend another night in our room. He easily accommodated us and worked with making sure we could extend our stay.

The hotel is about a 15 minute walk from the main road in Manuel Antonio and I strongly encourage you take advantage of this during the day -- we saw sloths and monkeys along the road while making our morning walk! Once the sun sets, you should take a cab to get to any part of the town and the hotel staff will easily arrange that for you.

Finally, it was great to have staff at the hotel who made my girlfriend and I feel welcomed and at home. Our waiter on the first day even recommended a women's party we should go to and always welcomed us with genuine smiles.

Overall, our experience at Hotel Shana was wonderful and we look forward to another stay during our next trip to Costa Rica!

Stayed August 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Slym-Ben-Mida, General Manager at Shana Hotel, responded to this review, 2 weeks ago
Dear Freinds ,

We would like to thank you for your time and for your excellent review on Tripadvisor.We are all very proud of having been at your expectations and of having been part of your trip to Costa rica.On my name and on the name of all our staff we would like to express you our sincere gratitude and we are all looking forword to see you soon back in Shana hotel.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A real surprise.. Great experience and very good service. Rooms are very clean and very modern. Excellent service and the Staff was very polite, nice and ready for service. A great hotel with very reasonable cost.

  • Stayed September 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Slym-Ben-Mida, General Manager at Shana Hotel, responded to this review, 3 weeks ago
Dear Sir,Madam,

Thank you very much for taking time to share your experience in Shana hotel on Tripadvisor.We are very proud for having reached your expectations and all our staff is gratefull for your positiv review.

We are all looking forward to see you again in Costa rica and of course in Shana Hotel.

Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

I had a wonderful and relaxing vacation at your hotel... Your staff is great and verry respectful... The spa is very very awesome... I dont have words to describe it... All in one word... Awesome and relaxing

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Slym-Ben-Mida, General Manager at Shana Hotel, responded to this review, 4 weeks ago
Dear Sir,Madam,

I would like to express you our gratitude for this excellent review.All our staff is happy that we could satisfy all your needs and make of your time here with us an unforgettable holidays.Our therapists send you their best regards and are really thankfull for your nice words about our SPA.

Best Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

This hotel worths it's prices,the services are more than ok for what they serve,Rooms are i would say 9/10 from where i've Been trippin,i would highly recommend it.
The view from my room i got it it's nice because the landscape it's unique,cuz you see the ocean,and it's a magnific experience that anyone would like to vizit Costa Rica i highlly recommend this hotel.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Slym-Ben-Mida, General Manager at Shana Hotel, responded to this review, 4 weeks ago
Dear Sir,Madam ,

Thank you very much for your review.we are all glad that you loved your stay here with us in Shana hotel.We are working hard every day to satisfy our clients and to reach the excellence.
We all hope to see you soon back in our green paradise .

Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shana Hotel

Address: Road to Quepos Point, Manuel Antonio National Park 5000, Costa Rica
Phone Number:
Location: Costa Rica > Province of Puntarenas > Manuel Antonio National Park
Amenities:
Bar / Lounge Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Luxury Hotel in Manuel Antonio National Park
#7 Spa Hotel in Manuel Antonio National Park
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shana Hotel 4.5*
Number of rooms: 28
Official Description (provided by the hotel):
Shana Hotel is the world’s leading brand in exclusive lifestyle boutique hotels. Embracing the culture, beauty, purity and perfection of its natural environment. Shana Hotel in Manuel Antonio, guarantees guests a unique and exclusive travel experience. Complimented by distinguished design, organic local cuisine, ecological adventures and exceptional hotel amenities, this new hotel in Costa Rica is among of the most exclusive and prestigious lifestyle hotels in the world. With that premise in mind, the Shana Hotel provides visitors a fabulous selection of 27 rooms, all with exceptional garden and ocean views. Choose from Superior or Deluxe Rooms, Junior Suites or pamper yourself in the Souss "Spa Lifestyle Suite," a 3 bedroom luxury unit with its own private infinity pool and full kitchen facilities! Book today to start enjoying your dream Costa Rica vacation getaway! ... more   less 
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Also Known As:
Shana Hotel Costa Rica/Manuel Antonio National Park

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