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“Nice hotel, helpful staff” 5 of 5 stars
Review of Shana Hotel & Spa

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Shana Hotel & Spa
4.5 of 5 Hotel   |   Road to Quepos Point, Manuel Antonio National Park 5000, Costa Rica   |  
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30% off room rate
Bucharest, Romania
1 review
“Nice hotel, helpful staff”
5 of 5 stars Reviewed February 6, 2014

Stayed here for 4 nights, and overall our experience here was a great one. We had a ground floor room , but we asked to change with an upper floor one ( nothing wrong with the first one , but we just wanted a better view ) . Cesar helped us with this request in a very efficient way. Rooms are very confortable , we had a wonderful ocean view over the lush vegetation.
During our stay, we had dinner based on Rebecca's suggestions , and all the restaurants we tried - La Luna, El Lagarto and Mar Luna - were excellent ( maybe Kapi Kapi was the only one not so good... ). Hi , Rebecca, and thanks for your help !
There is a small beach 5 min walk , but a much better choice is to drive max 10 mins to the National Park , where you can choose between the public beach and the Park ones.
We'll definitely recommend !

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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374 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Ottawa, Canada
Senior Contributor
44 reviews 44 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
183 helpful votes 183 helpful votes
3 of 5 stars Reviewed February 4, 2014

The Shana hotel was a slight disappointment. It's not bad - but it fails on the details, and comparatively to the other hotels we have stayed at in Costa Rica, it fades in comparison.

Some good things - It's a clean hotel and had a beautiful view, but only from the restaurant area. We were woken up a few times by monkeys and lots of birds. It is walking distance to the small Biesanz beach (about 5 minute walk), as well as the Manuel Antonio public beach (15-20 minute walk down on the main strip and then down a gravel road. The way back up is steep, so don't do it in full sun). The breakfast is good, but they only have a few options. Their chef is quite good, so the food never disappointed in terms of flavor. Wifi works very well.

Some not-so-good things - In terms of overall feel, the hotel fails slightly but this might not bother everyone. Architecturally, it looks like a hotel that should be somewhere in the Mediterranean. The landscaping is not quite as nice. It's not a deal breaker but you could probably find nicer for the same or comparable cost, so why not. Their juices are made from concentrate, and they play music for breakfast which is a travesty when you could instead be listening to the chirping of birds.

The prices are simply outrageous. While the food tastes good, it is not good value for money. We bought water at the hotel once, and for 2x 500 ml bottles it cost us $7 US. There is expensive and then there is abusing of the fact that you're far away from everything. We are seasoned travelers and while water is expensive everywhere, we did not pay this much in 5-star hotels in Europe or in places where water is scarce!

The Shana is not well situated. It is one of the last hotels on the strip, so if you do not have a car you might end up paying for cabs a lot. They are about 7-10 dollars to most places nearby the hotel (restaurants, the National Park, Quepos). There is some public transport nearby, and it is good if you plan your day.

The concierge service - Rebecca is a little phony. She recommended tours and restaurants to us saying all the things a tourist wants to hear: they're locals not foreigners, they are my friends and will take good care of you, etc. When we looked up her recommendations on Trip Advisor, they did not have good reviews and were not cheaper. Her connections might not be the best fit for you so do not feel pressure to accept. She's bubbly, but she's not genuine.

She also discouraged us from going to Quepos speaking in a very derogatory fashion toward the locals. For the record, Quepos is 100% safe. People are very friendly. It is not as touristy as Manuel Antonio, but its a town like any other. Nobody will attack you. Nobody will steal from you. You will find cheaper eats. Lots of tourists go there.

She was rude to two of our tour operators, which embarrassed us. She hung up on one who called to say he was a little late, and those who did not call to tell us they were running late got an ear full. I understand she was tying to do us a service but it's no way to talk to people.

The cleaning staff is super friendly. I wish I could say the same about the waitresses. They didn't crack a single smile in the four nights we spent there.

Several locals told us that the Shana changed names several times, and it does not have the best reputation in Manuel Antonio.

While we didn't have a terrible experience at the Shana, it just fades in comparison with that we had seen in Costa Rica in terms of quality of service and value for money.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 22, 2014

My wife and I weren't guest at the Shana Hotel, but we did drop in for breakfast one morning and we were both blown away by the experience. Not only is the setting beautiful, but the concierge Rebecca, is by far the most serviable and genuine person we meet in Costa Rica. Again, we were not staying at the Shana Hotel, we only stopped by for breakfast, yet Rebecca treated us like VIP guests and gave us helpful tips and suggestions to help us plan the rest of our trip ! The breakfast itself was very well presented and delicious, we actually decided to go back the next day it was soo good.
Thanks again Rebecca !

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shana H, Manager at Shana Hotel & Spa, responded to this review, January 28, 2014
Thanks a lot for all your nice comments that makes us be better every day to satisfy our guest satisfactions. It is a same you could not enjoy all the experience that Shana Hotel can provide you, but there is always a next time...
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Scottsdale, Arizona
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 21, 2014

After a flight from Liberia to San Jose then a long drive from San Jose in the dark, we arrived at 10:30 pm and were exhausted. Wonderful Maria met us but our room was not the right one so we took a similar lower level room to get much needed rest and in the morning we were met by "more wonderful" Rebecca who took us to a top floor suite and she was simply terrific to us for the remainder of our stay. The hotel is in the perfect location for Manuel Antonio and is perfect for couples or families. You will not be sorry if you stay here :-)

Room Tip: Ask for room 138 or any top floor junior suite.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shana H, Manager at Shana Hotel & Spa, responded to this review, January 28, 2014
It is a real pleasure for the Shana Hotel Staff that you take us into account for your vacations. It makes us really happy that you enjoy your precios time with us. We hope to see you back in the near future enjoying the beauties of Costa Rica and specialty from Manuel Antonio...

Best Regards from Shana´s Family
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Madison, Wisconsin, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 15, 2014

My family and I recently stayed at the Shana Hotel, it is a very nice hotel. The room was spacious clean and quiet. The staff was friendly and helpful. We enjoyed the nice pool and hot tub. The breakfast and view are excellent. We were traveling down the coast and my only regret is that we stayed there only one night.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shana H, Gerente at Shana Hotel & Spa, responded to this review, January 16, 2014
It is a shame you could not stay longer with us. We would love to offer you most of the Shana´s Hotel experiences and make your vacations unforguettables. We hope to see you back and have this opportunity... Thanks for you nice comments...

Best wishes...
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A TripAdvisor Member
4 of 5 stars Reviewed January 10, 2014

I've just returned from our stay at the hotel Shana and can't stop talking about it to friends and family!
The hotel staff is amazing! Check-in was quick and informational. Paola at the front desk is so wonderful and efficient!!!
The hotel is decorated very nicely. The lobby, pool and restaurant are all embellished with beautiful white decor.
The pool has these great beds, lounge chairs and umbrellas surrounding an infinity pool. The bathrooms in the pool area are spacious and clean.
The restaurant is good. We ate there once for dinner and it was just fine (as other reviewers mentioned). We did order room service twice and had an amazing club sandwich (it had grilled chicken, cheese, bacon and EGG!!!) We also had quesadillas which were very tasty. As other reviewers mentioned, breakfast is alright. The waiters/waitresses are great though!
The room itself is beautiful. The mattresses are on the firm side, which I actually prefer. The tv is the perfect size. The balcony is adorable and the view is breathtaking! The bathroom is ginormous. The water pressure system is beyond amazing! The water does drip out onto the floor a bit because the shower door doesn't close all the way. Nothing a few towels can't fix. The bathroom has a great full length mirror. It has his' and her's sinks and one of those great mirrors with an arm like extension (great for make-up application or shaving).
The "living space" is of perfect size. There is a white leather futon which can be opened up into a decent size bed.
The phone wasn't working well (lots of static). This made it a little difficult to call for a ride to the lobby or just to ask for a taxi ride, tour reservation, etc. apparently it wasn't just in our room but a hotel-wide phone system problem. Again, Paola went above and beyond and walked to our room many times to fulfill any needs we had that we couldn't communicate via the phone.
The hotel lobby, reservation desk, pool and restaurant are on a steep slant. I'm 36 and this wasn't a problem but for my 65 yo mother, it was a bit of a nuisance and challenge. The great thing is that you can call from your room to get a ride whenever it's needed making this not a problem at all really. The drivers show up right away in their golf-like-carts, so there is no waiting...which is always nice.
I would definitely stay here again!

Stayed December 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shana H, Gerente at Shana Hotel & Spa, responded to this review, January 16, 2014
Thank you very much for such nice words that encourage us to continue working to offer the best to our guest. Shana Hotel makes its recommendations a tool to improve our service continuously and be the best hotel in Manuel Antonio.

Best wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 6, 2014

After long hours of cars and planes and boats through the rest of our tour of Costa Rica, we arrived at the Shana Hotel. Robert and I were both in a sour mood, very hungry and feeling pretty ungrateful. The moment we walked into the lobby of the hotel the concierge, Rebecca, grabbed us and held us with her exquisite charm and made sure the from that moment on EVERYTHING would be relaxing, comfortable and taken care of for us. In all of our travels, we have never come across a concierge who was so personable and attentive to our needs. She is a 5 star concierge and if you don't see it… then you must be dead inside!!! =)

Thank you Rebecca for making our honeymoon EXCEPTIONAL!!!!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shana H, Gerente at Shana Hotel & Spa, responded to this review, January 16, 2014
We appreciate all your comments and makes us very happy that our hotel has offered a unforguettable experience for your honeymoon. We wish you the best and hope to see you again.

Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shana Hotel & Spa

Address: Road to Quepos Point, Manuel Antonio National Park 5000, Costa Rica
Phone Number:
Location: Costa Rica > Province of Puntarenas > Manuel Antonio National Park
Amenities:
Beach Kitchenette Spa Wheelchair access
Hotel Style:
#6 Spa Hotel in Manuel Antonio National Park
#7 Luxury Hotel in Manuel Antonio National Park
#11 On the Beach Hotel in Manuel Antonio National Park
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shana Hotel & Spa 4.5*
Number of rooms: 28
Official Description (provided by the hotel):
Shana Hotel is the world’s leading brand in exclusive lifestyle boutique hotels. Embracing the culture, beauty, purity and perfection of its natural environment. Shana Hotel in Manuel Antonio, guarantees guests a unique and exclusive travel experience. Complimented by distinguished design, organic local cuisine, ecological adventures and exceptional hotel amenities, this new hotel in Costa Rica is among of the most exclusive and prestigious lifestyle hotels in the world. With that premise in mind, the Shana Hotel provides visitors a fabulous selection of 27 rooms, all with exceptional garden and ocean views. Choose from Superior or Deluxe Rooms, Junior Suites or pamper yourself in the Souss "Spa Lifestyle Suite," a 3 bedroom luxury unit with its own private infinity pool and full kitchen facilities! Book today to start enjoying your dream Costa Rica vacation getaway! ... more   less 
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Also Known As:
Shana Hotel & Spa Costa Rica/Manuel Antonio National Park

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