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“Excellent hotel, enjoyed every minute in it!” 5 of 5 stars
Review of Shana Hotel

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Shana Hotel
4.5 of 5 Hotel   |   Road to Quepos Point, Manuel Antonio National Park 5000, Costa Rica   |  
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35% off room rate
Tel Aviv, Israel
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Excellent hotel, enjoyed every minute in it!”
5 of 5 stars Reviewed June 27, 2012 via mobile

After visiting 6 hotels in Costa Rica, this hotel is definitely the beat hotel in Manuel Antonio and in Costa Rica. We stayed for 5 nights at the superior room which had an amazing view not only to the ocean but also to the forest (we could see monkeys from our balcony!).
The room was simply beautiful and the service of the staff was perfect.
The breakfast is very nice, we did not try the restaurant. Other facilites like the pool were excellent as well.
We enjoyed every minute of this great hotel and we hope to come back again to this heaven!!!

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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186 people have reviewed this hotel

Traveler rating
    98
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30
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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New York
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 19, 2012

im a hotelier and can know the difference between when someone is good and trying to be good. the product is impeccable, while room theme where everything functions well at a very affordable price. so here is my rating.
VFM: 5 (the product is too good, quality amenities, rain shower, modern bathrooms, large mirror and everything that will make this boutique hotel feel luxurious)
Location: 3 this is away from the route to the park, have to beat some serious winding roads to access the hotel. The hotel rooms are spread round the hill, so its a trek to go back and forth to the pool and restaurant. you must have a car to get in and out of the hotel if you decide to venture out.
Staff: 4 very friendly, honest and helpful hence the service was impeccable.
Facilities: 3 only because the hotel has a pool and restaurant but no action in or around the hotel at night. you have to drive a mile or two to get to a decent watering hole or a bar for food/cocktails.
Rooms: 5: themed all white. floor to ceiling and most come with a balcony (some with ocean/partial ocean view) The bathrooms are LARGE with awesome showers. the quality of amenity id great too. Housekeeping does a great job of keeping the room clean.

overall three only because of the location and the absence of any vibe in the hotel despite an awesome pool and a great restaurant! the hotel should try and lure more people from other neighboring hotel to hang out at night as Pacific Souss has the potential to do that......

Room Tip: restaurants near by as you would need it. the hotel's restaurant is kinds dead! 1) Barva Roja...
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lausanne, Switzerland
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 24, 2012

This hotel firms also under PACIFIC SOUSS. We liked the stunning view over the treetops onto the sea as well as the tranquility. The hotel is off the tourist path and you need a car or a cab: to Quepos or Manuel Antonio a cab ride is 4000 colones / 8 $. The rooms are spacious, clean and modern but lacking a bit of coziness and maintainance. The staff can be kind and supportive (thank you Flor) and our repeating water pressure issue has been always solved promptly. With an increase of guests the service gets out of control and the staff gets quickly overloaded. In general the service people has not been really attentive. They definitely need more qualified people. For the price we would definitely expect more.

  • Stayed February 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Top Contributor
52 reviews 52 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 21, 2012 via mobile

Overall this is a great hotel. The hotel was very clean in all aspects. The location works best if you have a car. A taxi to Manuel Antonio or the village of shops and restaurants outside the park costs $10. A taxi to Quepos costs $8. Quepos has more restaurants to choose from. The rooms are sparse, no chair to sit on or stand to put your luggagee on. Everything, and I mean everything is white. I know it is chic but weird at the same time. The pool is absolutely lovely. There was no pool butler like the website said either. There is a path to a local beach very close. We went swimming there and rented a kayak $10 pp & snorkel gear $15 per person. 2 hour rental. The restaurant was very good; white linens and fu table service. We went elsewhere to enjoy local food.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrollton, Georgia
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 19, 2012

I was so excited about staying at the Suu Manuel Antonio due to the reviews and pictures online. I had a very comfortable and pleasant stay but this hotel felt vacant and lacking in many areas. It was still being built with only one functioning hotel section. The far right complexes were condos/residences. There are so many choices and price points in Manuel Antonio from super luxurious to hostels/backpacking rooms. This hotel fell in the upper middle. But again, it has so much potential. I will list as below:

PROS:
-Great location. We were upgraded to an ocean view from a garden view. Many trees blocked the view of the ocean directly but I preferred this rather than clearing the rainforest for human greed
-White theme was very trendy and crisp and clean
-Very clean rooms
-Bathroom was spacious and very trendy with nice full showerhead with shower wand and body jets.
-Every room has a balcony
-Blackout rooms were fantastic
-Good insulation- could not hear neighbors
-Restaurant food was delicious; breakfast was included and not a buffet
-Waitress was very professional and nice
-Infinity pool was refreshing
-Front desk was very helpful. They contacted our car rental company to pick up our car instead of us driving it to town/airport.
-Toiletries were very nice with extras including sewing kit, shoe polishing kit, spare razor and shave cream, toothbrush, comb.
-Turn-down maid service in the afternoons
-Can hear howler monkeys at dusk from your balcony
-Fast laundry service (pricey but worth it)
-Smaller, uncrowded beach located down the road. Approximately 1 minute walk away from the hotel and additional 5 minute walk down a rocky trail. We saw howler monkeys, toucans, and a sloth during our walk.

CONS
-felt half built and semi-deserted like they had to open part of the hotel while still in contruction in order to support the completion of the project?
-White theme was nice but nicks on furniture made furnishing look like they were from Ikea
-No cocktail service around the pool
-Slow service at the restaurant (but I think the hotel is limited in staff). Our waitress was working very hard to be timely.
-No internet/business center
-Whirlpool not open and pool not completely furnished (again, made hotel feel half completed)
-Lack of parking space (not a problem for us because there were not many people staying when we were)
-No spa or lack of advertising if it did exist
-Mini bar was not fully stocked like the list they provided
-***** The hotel name is not Pacific Souiss and this had NOT been updated prior to us coming. The signs on the curvy road said SUU and the sign at the hotel said Pacific Souiss. We were very confused and finally figured out where to go due to the pictures I saw online. It took another guest 1 hour to find this hotel due to the hotel name change! *****

Overall, I did enjoy my stay. Once this hotel is fully completed and fully staffed, I am sure it can meet it's luxurious potential.

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 6, 2012

The Suu Hotel
We stayed at The Suu hotel for 7 nights and have had mixed feelings about it. Pro: 1) There was an extremely helpful and friendly stuff, especially Jorge, the manager, and Paula. They helped our family a lot, even with things, which were beyond their responsibilities, such as contacting the rent-a-car company when our car got broken in the middle of the road from the airport to the hotel. Any of our requests regarding fixing some problems in the room have been completed quickly and accurately. 2) The cleanliness of our rooms (we had 2) were perfect. The turn-down service in the evening was another great touch. Con:1) The hotel is new and the construction was not completed; the design is amazing, but the comfort is not. The shower door in one of the rooms on the first day didn't open, and we had to call for the staff to repair it. The TV didn’t work in another room. The sliding doors to the closet got stuck in both rooms very often. 2) There were thousands of ants in one room on first day. 3) The key from the rooms often stopped working; we couldn't even get to our rooms on December 31 because the whole system was down. 4) The chef/cook at the restaurant is extremely slow; our first breakfast took 1 hour and the lunch took more than 1.5 hours, even with the diversity of the breakfast choices being very limited. 5) The road from the main building/pool to the hotel itself was very steep and had a scary feeling; it was like 60-70 degrees towards the bottom. 6) Elevator didn't work

Room Tip: Get a room on a higher floor= a great ocean view / no ants
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  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Top Contributor
84 reviews 84 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed December 31, 2011 via mobile

The rooms and property were clean. The rooms were large and had most luxury amenities that you could want. The food was excellent and prepared fresh. The latter point means that the menu is limited based upon what foods they received that day. And the kitchen is small which means food and drinks take awhile.
The service staff is very friendly and Helpful. The property is extremely quiet so if you are looking for excitement you are better off staying closer to town. The only problem that I had was the water pressure and lack of hot water for 3 days. Also, the in-room safe did not work. I enjoyed relaxing on the balcony watching the monkeys play in the trees. The pool was decent, and sparsely populated, but I thought it was strange that towels were not provided and the hot tub was the same temp as the pool.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Shana Hotel

Address: Road to Quepos Point, Manuel Antonio National Park 5000, Costa Rica
Phone Number:
Location: Costa Rica > Province of Puntarenas > Manuel Antonio National Park
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Luxury Hotel in Manuel Antonio National Park
#7 Spa Hotel in Manuel Antonio National Park
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shana Hotel 4.5*
Official Description (provided by the hotel):
Shana Hotel is the world’s leading brand in exclusive lifestyle boutique hotels. Embracing the culture, beauty, purity and perfection of its natural environment. Shana Hotel in Manuel Antonio, guarantees guests a unique and exclusive travel experience. Complimented by distinguished design, organic local cuisine, ecological adventures and exceptional hotel amenities, this new hotel in Costa Rica is among of the most exclusive and prestigious lifestyle hotels in the world. With that premise in mind, the Shana Hotel provides visitors a fabulous selection of 27 rooms, all with exceptional garden and ocean views. Choose from Superior or Deluxe Rooms, Junior Suites or pamper yourself in the Souss "Spa Lifestyle Suite," a 3 bedroom luxury unit with its own private infinity pool and full kitchen facilities! Book today to start enjoying your dream Costa Rica vacation getaway! ... more   less 
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Also Known As:
Shana Hotel Costa Rica/Manuel Antonio National Park

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