According to trip advisor, this place gets great reviews... So when we arrived we were quite shocked at what we found. First off, we are have travelled by rental car all over Costa Rica and found this place extremely hard to locate as there is very little signage and it is in a weird location that doesn't look like a hotel. We asked 2-3 ppl who all gave us different directions, it seemed nobody knew where it truely was! Once we finally located it, we were immediately concerned because there didn't appear to be any safe parking.. As it turns out there is 2 parking slips off the main road but still seemed unsafe to us. We checked in and were taken to our room. In first appearance it seemed ok, so we went back to get our bags. The hotel is a series of villas situated along a steep hill just off the main road of Manuel Antonio. The road to our "villa" was steep and so uneven we could not even drive our car near our door, so instead we had to drag our bags down this road which was a bit difficult. As it turns out, on second viewing our room was awful, old, and unclean. The bedspread looked disgusting and I immediately removed it and would not sleep under it..., the bed sheets weren't much better and the sheet covering the mattress did not even fit properly and kept coming off. The bathroom seemed ok, not really any complaints for that part. The balcony part of the room had a table, chairs, and kitchennette.... Which was swarming with ants. Not just 1 or 2 ants, but hundreds... Very gross! As with the parking, we found the security of the room to also be of concern, it could easily be broken into as it is in an open area along a road and the door into our room had a lock but you could easily swing the doors back and forth a bit despite being locked. The door onto the balcony (which precedes the bedroom door) also had a lock, which jammed on us a few times and was difficult to open. Despite the room conditions, we are hearty travelers and aren't usually bothered by a little wear and tear.. So we went to check out the pool area which was across the street from our room. There were cigarette butts and trash lying around and an empty cup in the bottom of the pool. The pool did not look clean and I wouldn't dip my toes in even. After this, we approached the reception for a refund, this place really is just disgusting, not sure how they get so many good reviews.... I have stayed in many hostels that are of higher quality and cleanliness for $20! The receptipn guy seemed kind of apathetic about our complaints but did contact his manager to arrange a refund. The website for this "hotel" is full of false advertising, it shows clean modern rooms which were a stark difference from what we got. It was shocking how different the website gallery is compared to what we got. We didn't even stay the night. As with another travelers comments, we ended up leaving and stayed 1 night each at the Falls and Mango Moon, both of which are great value, clean, and have friendly approachable staff. We would never recommend this to anyone or ever stay here!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
It is difficult to let this kind of review go un-answered. I understand that the reviewer did not like the room (although it was recently remodeled). Management immediately refunded their money. So what is the source of this mean-spirited review?
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The reviewer spent the first 20% of the letter complaining about not being able to find the Hotel. We’ve been in the same location for 20 years and we have two signs on the main road, both of which are lighted. There are a number of parking spaces available on the grounds. The one the reviewer chose was off the main road, just outside the office, and is lighted. Furthermore, we have a security guard. The road the reviewer complained about is a public road (not maintained by Villas el Parque) and is completely passable by passenger cars. There are approximately 20 properties down the hill that use this road exclusively.
Our staff cleans and maintains the pool daily. The cigarette butts and cup were most likely from a careless guest who used the pool prior to the reviewer’s 5 PM arrival.
The room that the reviewer disliked so much was recently remodeled and is advertised on our web site as having a partial ocean view. We have other rooms with panoramic ocean views. The reviewer did not rent a room with a panoramic view. The reviewer was not offered another room because there were no other rooms available at that time.
Management strives to make our web site as transparent and truthful as possible. The Hotel Staff work very hard to make each guest comfortable and to provide an enjoyable experience. We have many good reviews because we offer good rooms in a comfortable atmosphere at a great price.
I strongly suspect that viscous and damaging reviews like the one dated August 5, 2012 would be less frequent if the reviewer had to provide his real name and address, and not hide behind the anonymity of the internet. Really, you didn’t bother to stay the night, your money was refunded in full, and still you felt the need to write a review designed only to damage the hotel. I don’t get it.
President, Board of Directors
Villas el Parque
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.