Tulemar was hands down one of the nicest properties (if not the nicest!) I have EVER stayed at (and I have travelled a lot). Their attention to detail is impeccable. I booked our reservation a little late and they were able to find us accommodations in three different rooms for four nights. Bill Bennett made our moves seamless and truly went above and beyond to make our stay comfortable. He greeted us upon arrival, showed us to our first room, helped us, brought us fresh fruit, and showed us around the property. He gave us restaurant recommendations, tour advice, and answered all our questions. Each day when we left to do something (i.e. leave for a tour) he moved our luggage and groceries to our next room and made everything SO EASY for us. It was a treat! Al also helped us a lot and answered our questions and made sure we were comfortable.
Even from the moment I booked the reservation, Dave was so helpful on Tulemar's online chat helping me figure out the different rooms/different nights, gave us advice about driving to Tulemar, and answered my many questions. Then, Vanessa contacted me giving me the information how to travel there, what to expect, and information on tours. She made it very easy to start setting up tours before we arrived. Even after we left, we had an issue with a tour company charging us the wrong amount and she immediately helped us, called the company, and continued to follow up with us.
Our favorite place we stayed at Tulemar was Mot Mot Hideaway. Absolutely amazing! I wish that could be my permanent home! It's newly re-modeled with beautiful reefal limestone floors and walls. The balcony is HUGE with an outdoor kitchen (grill, refrigerator, wine refrigerator, sink, storage, etc.)....and not to mention hammock and amazing large lounge chair!!!
One night while we stayed at Mot Mot Hideaway, we had a chef (Chef Tito) come prepare us one of the best dinners we have ever had! He was so friendly and his food was amazing! It was such a treat to be spoiled and cooked for on that amazing balcony! I highly recommend everyone do this one night during their trip!!!
The staff at the beach were so friendly. They always check on you and see if you need anything. One day we were there almost to sunset and were going to walk back up hill....then it started POURING so they sent a shuttle so we didn't have to walk in the rain.
For pool time, we visited the upper pool. We had dinner there two nights. While it was a little expensive, the service and quality/taste of the food was AMAZING. We loved it and therefore didn't mind the prices. And, you can't beat the view. We also ate breakfast there a couple mornings which was also great. The bar is fantastic. There are happy hour specials every evening and the view is stunning. Daniella was fantastic - she always asked about our day, if we need anything, how our stay is, etc. She also makes some of the best mojitos we have ever had (and we live in Miami!). She was very friendly and helpful and definitely went above and beyond to make sure our stay exceeded our expectations. Janet was also very attentive and helpful during our stay.
I really could continue writing forever. Tulemar is a gem. We wish we could have stayed longer. I have never stayed somewhere with that level of service...and individualized service tailored to what you want to do and your needs. We will definitely stay there again the next time we go to Costa Rica.
Thank you Bill, Al, Vanessa, Diego, Dave, Daniella, Janet, and everyone at Tulemar for a great trip! We LOVED it! Can't wait to come back!!!!
Mot mot hideaway was our favorite!
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Hi KLJdolphin.......wow....thank you so much for such a great review.....with so many details.....we really appreciate you taking the time to post your story.....moving between 3 different rooms in 4 days is not what anyone would hope for in a vacation.....but that was what we had open for your dates and you accepted the suggestion......(we would not have suggested it if we couldn't make it easy and fun for you!).....Mot Mot Hideaway is truly a gem.....I wish we had a dozen of them.....it is very popular for couples....it stays booked almost 100%.....one of the reasons that the moves were accomplished so smoothly was your concierge team.....Diego/Vanessa/Bill......they provide the services for 4 of our villas in Tulemar and they are amazing......thanks for the comments on our food/beverage services too....from the private chef we arranged for dinner in your suite.....to the beach bar/grill....and our full service restaurant/bar located at the main pool area......they do a great job.....(and are lots of fun!).......thanks, again, for booking with us directly and we hope to see you again....in ONE villa this time!
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