I have read some of the recent reviews and wonder if I stayed at the same hotel with the negative comments. We stayed at the hotel for 3 nights and experienced none of the negative experiences as others. When traveling to Costa Rica, you will see bugs and such, we had no insects in either of our 2 rooms and rude travelers are truly a pain, but not the hotels fault.
We stayed at the hotel 4 years ago and returned for the views and service. We had 4 adults and 2 12 yr old gals. From the check in, to the MANY requests I made to the front desk, where to buy a birthday cake (Emilos), charging up my phone with minutes, tour info, reservations for 14 people at the restaurant and delivering pizza to 9 girls for a birthday party, towels, etc. They could not have been more helpful. One of the managers, Daniel was a true pleasure and professional to deal with. He and his staff handled it all!
The hotel appears to be the highest property in MA and has stunning views. There are 3 pools and one large hot tub at the hotel. All the pools have spectacular views and the 2 upper pools, swim up bars. Be ready, the pools are cold, at least for us Fl folk. Freddy the pool bartender did a fantastic job keep up with out many drink orders, always with a smile on his face.
Breakfast was good and we had a visit from the monkeys who staged a raid on the breakfast area getting some eggs and bananas. We enjoyed seeing them eat on the railing and stairs of the hotel. We arranged dinner for 14 people at the restaurant. The service was great even during a violent storm which rolled in as the entree did. As others have reviewed, the chef needs to step up the game for the food, it was not bad, nor was it that good.
Be warned, if you get a room on the 4th floor, be prepared to get a work out going up the spiral stairs. If you have 2 families get rooms 28 and 29 which share a large patio area. One of the rooms we had was 40 which had incredible views. All the rooms had views, room 40 is special.
If you are in OK shape, the hotel is close enough to the road that you could walk to several restaurants, I highly recommend Milagro's. Excellent food! Enjoy your stay at MA and kick back at the infinity pool at the hotel with a drink from Freddy!