I just came back from my stay at La Mariposa in Manuel Antonio, Costa Rica. First off, the views are truly spectacular so lets not discredit that from this place. However, that is what you're essentially paying for and I'm sure there are other hotels with the same view in the area if you do your research. The grounds are also well maintained and the location is pretty central to downown areas, restaurants, Manuel Antion National Park, etc. Now, the bad parts. I was there for a wedding (so had no choice really) and was very surprised at the accomodations/services we received. I didn't think it would be bad because of the reviews, but I would say at least 90% of the wedding guests staying at the hotel had issues after swamping stories. Therefore, this is completely not just a personal experience. 1) We booked a full ocean front room with a king size bed. What we got was a king bed AND a queen bed. Not sure why they couldn't be upfront about it when we made the reservation, but I find it very confusing and unnecessary to get two beds when you only request a king. Was told all the rooms in the entire hotel have two beds which I find to be unlikely but not worth arguing. 2) The bathroom was a disaster. Our toliet and shower were not working properly during our entire stay. They came to check on the issue and their way of "fixing" it was to use a plunger for the toliet (gross). Apparently its pretty standard in all of Costa Rica because the water/sewer system is still underdeveloped and you can't throw toilet paper in the toilet. Perhaps the previous guests had screwed things up who knows, but it should have been fixed before bringing in new guests. Then in order to get hot water in the shower, we were told to first run the hot water in ther sink faucet to tweek it. Don't think guests should be learning tricks to use a shower or a toliet in my opinion. 3) We also had a huge ant infestation. We couldn't even leave a glass of water on the night stand because it would become a pool party for them. They were everywhere, on our bed, on the dresser, bathroom, all over my luggage, etc. you name it. Ant party central! I understand we're in a tropical country, etc. but not acceptable in a hotel for the price we paid...sorry. 4) There was a day that they did not come to clean our room and I had to call the next morning to bring us towels and come clean, not acceptable. 5) Construction. Why do they need to start as early as 7am when I'm vacation??. Was definitely on time for the free breakfast since there was not one morning I could sleep in. When I complained to the front desk staff about all our issues, it seemed like they were used to receiving complaints. No apologies or anything, they simply said to email the hotel owner because there was nothing they can do. They barely even give you the courtesy to look you in the face, perhaps embarrassment or rudeness, but not great customer service. Needless to say, overall not a great experience and very surpised people have given the hotel such rave reviews and claim to have stayed at great hotels. This is by far NOT a 5 or 4 star hotel, 3 at most! The only thing that it really has going for them is the view and location but that's it. Good luck and safe travels everyone!
- Official Description (provided by the hotel):
- Set in one of the most magnificent settings in the world, Hotel La Mariposa stands majestically a top the highest point in Manuel Antonio and is best known for its award-winning 360 degree view overlooking the blue waters of the Pacific Ocean and the Manuel Antonio National Park, in Costa Rica. Nature and luxury flawlessly combine with 60 well-appointed rooms in a Spanish-Mediterranean architectural design and tropical gardens with walkways and trails meticulously landscaped to reflect the natural beauty of Costa Rica’s abundant plant and wildlife. Experience the stunning magic of the legendary Manuel Antonio sunsets while sipping a tropical cocktail at our “Sunset Bar and Lounge”, while dining in our world-class international restaurant “Le Papillon” With over 38 years experience, our personalized service and unforgettable views have made La Mariposa a top choice for the most discriminating travellers, who relish both its intimacy and magnificence. ... more less
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- Also Known As:
- La Mariposa Hotel
- La Mariposa Costa Rica
- Hotel La Mariposa Costa Rica/Manuel Antonio National Park