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“No One Has Ever Been This Rude - You Need To Know!!!” 2 of 5 stars
Review of Byblos Resort & Casino

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Byblos Resort & Casino
3.5 of 5 Resort   |   Km. 4 Carretera Principal de Manuel Antonio, Manuel Antonio National Park, Costa Rica   |  
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Hotel amenities
La Fortuna de San Carlos, Costa Rica
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“No One Has Ever Been This Rude - You Need To Know!!!”
2 of 5 stars Reviewed June 18, 2014

I am writing this as quickly as I can right after the incident so it is fresh in my mind. My wife and I are traveling throughout Costa Rica after living at a resort in La Fortuna for the last few months. We will be heading back to the United States in August. We have our little chihuahua with us and we came here as it is a "pet friendly" establishment. We are very courteous to others who may not like dogs, so we sat across the pool away from everyone near the so-called restaurant. Victor came over after we had been there earlier and told us the only place our little well behaved, unnoticeable, dog could be was in the room. Oh, you mean the room with the broken AC, overflowing toilet and no internet or TV access. We were told that all the systems were down but the so called restaurant had TV. I have just asked Victor for 2 cups of ice and I graciously said thank you and he gave the plastic cups to me with an arrogant shrug. This man can ruin a place of business and the way he treated me and my wife, the management needs to do something with him, for your sake not mine.Never have I ever felt so strongly about writing a review to help the management rid itself of such inappropriate behavior from an employee.We will probably never come to Manuel Antonio ever again, not because of this incident, just because we do not care for this area........I wish I could leave after the first night but they will not refund my cash payment.....STAY AWAY until they discipline this employee.

Room Tip: Bungalows with stagnate water or ones with absolutely no view, you choose!
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelByblos, Owner at Byblos Resort & Casino, responded to this review, July 3, 2014
Dear Jaimie A,
Our highest priority is the satisfaction of our guests, so it was with a heavy heart that I read your review. As a secondary matter we love dogs, and other animals, and enjoying having them on the property. The hotel staff is a heavy supporter of the local organization, PAWS, that provides temporary foster homes, as well as spay and neuter clinics for unwanted dogs and cats in our area, so we do consider ourselves very pet friendly.
Having personally taken many car trips with my Australian Cattle Dog, I know it can be tricky finding adequate facilities when traveling with a pet. Unfortunately, it pains me to admit that despite the fact that Costa Rica has historically been pet friendly, the local Ministry of Health has just recently started a rather over zealous campaign to enforce new regulations about having pets in public areas of local businesses. Therefore, I hope you will try to understand that we were only following the recent regulations now being strictly enforced for unknown reasons in our general area.
More distressing is to hear that you feel you were treated rudely by our employee. Please know that we will discuss this matter with Victor, who having been a long time staff member, will certainly be equally distressed to hear about the impression that he created, and how upset you were as a result of your interaction with him. I'm sure this will help him to handle this and/or other matters more diplomatically with guests in the future.
Please know that I am available by email at davis@bybloshotelcostarica.com should you choose to contact me directly with any additional feedback or concerns, as I do personally want all our guests to have a positive experience while at our hotel.
Many, many people do love the Manuel Antonio area, it is the #1 visited park in all of Costa Rica, and I hope that your position about revisiting Byblos and the general area softens with time. If so, please know that we would welcome the opportunity to host you again and to be part of a more positive experience for you.
Sincerely,
Davis Henley,
Hotel Byblos Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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348 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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English first
Maryland
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 12, 2014

Rooms were large with small bathroom. Hotel shows some wear but makes up for it in ambience.
Staff is friendly and responsive to needs. Breakfast has many choices and served in beautiful outdoor setting next to pool. Monkeys entertain most evenings. I have recommended this hotel to a friend and would stay here again.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 11, 2014

What a nice place! more then what we expected - there is no casino but for that I will go to Las Vegas, Rooms were clean and breakfast great - did I mention it was free! yea it was. The staff very friendly - Very top notch, lots of noise, who can can control the howling monkeys when you are almost in the jungle (very cooool).

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corpus Christi, Texas
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 7, 2014

We actually stayed here for our Honeymoon in March of 2009 and had a wonderful time! The staff was EXCEPTIONAL and our accommodations were very comfortable! The pool is a great place to relax and watch the monkeys and the bats at dusk. You will NOT be disappointed staying here! Sure, you can stay in a fancy schmancy resort, but why did you come to Costa Rica? Experience the community and enjoy the local experience!

Room Tip: We stayed in the main building, but I would love to request on of the private cabanas in the future!
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steamboat Springs, Colorado, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 26, 2014

Our stay at Byblos was top notch. Everything from booking to check out went smooth as could be. Great location, accommodations, and service. I would highly recommend Byblos to anyone traveling to Manuel Antonio, and certainly plan on returning there myself.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 14, 2014

The staff and lodging facilities were spectacular. The food in the Pizzeria was very good -from breakfast to dinner- every meal was great! Need to schedule an excursion - the reception staff can make all that happen - need transfer transportation - yep- reception can do that too! Melissa is the best! Thank you for a wonderful weeks stay!

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fresno, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 13, 2014

The property hasn't seen a repair man, a coat of paint, a real gardener who knows what a weed is or a waiter that likes his job in what seems like a very long time. The problems appear to be on going. The casino looked like a prison gym. However, that didn't seem to bother the hookers that worked the sad sports bar at night. That also didn't bother the waiter (with glasses) who monitored everyone else's job but his own. We called this place Bilbo Baggins Inn, because we felt like we were in middle earth. The description on Trip Advisor is false. Luxury orthopedic beds?! In what year?! Hi end sheets?! Trip advisor gave this place a travel award last year. What happened? There are three faded stars on the sign. They should erase two of them. If it wasn't for the monkey's around the pool this place would be on the last stop before...I think you get the picture.

Room Tip: Get a room with a view of the ocean. You wont feel so depressed.
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  • Stayed April 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Byblos Resort & Casino

Address: Km. 4 Carretera Principal de Manuel Antonio, Manuel Antonio National Park, Costa Rica
Phone Number:
Location: Costa Rica > Province of Puntarenas > Manuel Antonio National Park
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Manuel Antonio National Park
#11 On the Beach Hotel in Manuel Antonio National Park
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Byblos Resort & Casino 3.5*
Number of rooms: 17
Official Description (provided by the hotel):
Hotel Byblos offers all the amenities and comforts of a three-star boutique resort, while conserving the essence of jungle style lodging. All rooms are spacious offering ample views of the local Wildlife and Garden Areas or Pacific Ocean. Accommodations feature air conditioning, telephone, cable TV, safe box, hair dryer, mini-refrigerator, microwave and coffeemaker. Free gated parking and wireless internet access is available, as well as our poolside Bistro Pizzeria, Billfish Sportsbar and air conditioned Casino. Close to all tours, attractions, spas and local restaurants. ... more   less 
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Also Known As:
Byblos Hotel Manuel Antonio National Park
Byblos Resort And Casino
Byblos Resort & Casino Costa Rica/Manuel Antonio National Park

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