My boyfriend and I recently spend a week and a half at La Mansion Inn. We are from Canada, and have previously travelled extensively through Central America and Costa Rica.
Overall we both loved it here. We arrived late one evening, so unfortunately did not receive a welcome tour. We stayed in one of the deluxe rooms here. We had an AMAZING view of the Manuel Antonio Beach, and tons of space to relax outside with our own private lawn and covered deck area- perfect for reading and relaxing. Our room was quite spacious with a comfortable king-sized bed. Bathroom was also nice and big. Air conditioner worked well-- definitely need it in this climate if you are not use to the hot weather!! We also had a small fridge that was alright, but a little bit smelly and leaky.
The pool area was quite nice- we usually went in the morning and had the whole pool to ourselves! Perfect for suntanning and reading. There is also a jacuzzi- which we used after it had cooled down in the evenings (but the temp of the water is not too hot)-- a bit messy with leaves from the surrounding plants, but it was nice to have.
My favorite part of the hotel was the amazing skydeck near the pool area--- wow!! Amazing views and a great place to relax. It was never crowded. It is also a nice place to watch the sunrise.
In terms of the food- breakfast is included. We tried many things on the menu and all were delicious!! My favorite was the gallo pinto. The waiters were very friendly, and tried to remember how you wanted your coffee. Again, the views were stunning!! We didn't try the dinners-- we wanted to explore more authentic places in Quepos and Manuel Antonio area, and we had a car, so it was easy to get out.
Wifi is available all over the hotel- did not really work in our room, but excellent speed outside as well as in the breakfast area, so great for catching up on emails and such.
The hotel is close to a smaller beach (Playa Biesanz) about a 15 min walk. There is hardly anyone else there, but it was quite rocky. You are also a short drive to the main beach, which is fantastic! There is also a shuttle that runs a few times per day starting at 9 am, but we found it easier to just drive ourselves, as we could have more flexibility.
You are quite close to everything, but the road that runs through Quepos to Manuel Antonio is still about a 10-15 min walk up a very winding road- that we felt was a bit dangerous to be walking on in the dark at night in case a car couldn't see us. We did have a rental car for the time there, but I think many people just used cabs and had no trouble.
You are very close to many activities- surfing, white water rafting, sunset sailing tours, etc. We booked these tours ourselves after doing some research on which companies we wanted to use, but the hotel was helpful in answering our questions and such.
I did not see any monkeys here during our stay, but did see a sloth and many lizards!
Now onto customer service... Overall, 95% of the staff working here were FANTASTIC! So helpful, always asked us how our trip was going, offering directions, ordering in food when the hotel restaurant was closed for the night etc.
HOWEVER, there was one gentleman who worked at the front desk who was always quite rude towards us. He would give us one-word answers when we asked questions (he spoke perfectly fluent English; there was no language barrier), and scowled at us when we asked if we could have beach towels. He also asked for our keys the minute we walked in the door one evening (no greeting, no hello, no hola, nothing), and when we asked why, he said "To fix the awful parking".
Unfortunately, he was working at the front desk the morning we checked out. Our travel plans had changed due to a cancelled flight, so we had to leave to San Jose a day earlier than originally planned. We knew that we would have to forfeit the money paid for the night, but we had no choice as our flight was very early in the AM. We told several of the other workers 4 nights prior that we planned to check out a day early, and even our sever at breakfast knew that it was our last day. When we got down to the front desk (after this worker watched my boyfriend and I struggle to carry our suitcases down the stairs), he said sternly, "Why are you leaving today, you didn't inform us, you are supposed to leave tomorrow." We are unsure why he was so angry at us, as we didn't even ask for a refund for our night (as it was booked through expedia), and we explained this to him.
Then, he gave us a receipt for the extra taxes that are not included in the breakfast (you must pay the service tax, which works out to be about $2 a day)- they give you a receipt daily and you simply sign it and pay at the end. We discovered that there were a couple days in which we were charged an "extra tip" in the amount of 4 USD in addition the regular tax (hospedaje). We did not put this on our bill (there is an extra space if you wish to add this extra tip). So we were a bit disturbed that this may have been added by one of the breakfast servers AFTER we had signed it. When we asked about it at checkout, we were abruptly told, "It's an extra tip. You added it. You probably forgot." We weren't prepared to argue over a few dollars, so we let it go.
We were also asked to fill out a paper review of the hotel on checkout, so I did this while my boyfriend loaded up all of our luggage into our car. NO OFFER from this worker to help load our many suitcases or even an offer to hold open the door.
I had the feeling the worker was looking over my review as I filled it out. Then, after I finished it, I handed it to him, and told him that I really enjoyed my stay here, and that the hotel was excellent. He frowned at me, and said "I need your credit card again".
NO "thank you for staying, hope you return" that we received from the other staff.
So overall, we had a great stay here, but it is unfortunate we had such a bad check-out experience as this really tainted our stay at La Mansion Inn.