It's a good thing we decided to discount the cranky review from one former patron. Not sure why he was so unhappy because we had a great time. Damian was very accommodating and upgraded us to a wonderful suite that was huge. He arranged our tour for us, took care of a restaurant reservation and taxi for us and worked out another upgrade for lunches and drinks. The bartenders, Juan Carlos and Jesus, were so attentive and friendly and took great care to make sure we were happy...even tried to help us with our Spanish. Bart from the Bat Cave Bar was entertaining and funny and introduced us to a cool drink of the day. We had one good dinner in the restaurant and then ventured to Kapi Kapi which was another great choice. Would definately go back; We travel a lot and are not that easy to please!